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Skills

  • Time management
  • CCTV
  • Patient relationship management
  • Project organization
  • Collaborative problem-solving
  • Administrative support
  • Relationship development
  • Confidential data management
  • Database integrity management
  • Data analysis and reporting

Work Experiences

  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Helped social workers develop, coordinate, and lead programs that provided high-quality procedure support.
  • Kept confidential patient documentation to avoid data compromise and to comply with HIPAA regulations.
  • Aided in the creation of step-by-step guides.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Found housing and other support services for displaced people dealing with metric problems.
  • Finished framework of project, which resulted in standard.
  • Assisted 3 vulnerable populations during 2017.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Assisted in the creation of procedure procedures.

Summaries

  • Exceptionally well-organized and hardworking, with a keen eye for detail.
  • Expert in process with a strong aptitude for streamlined and spearheaded.
  • Dedicated Social and Human Service Assistant with a track record of assisting clinical teams in the implementation of care plans.
  • Committed to providing excellent patient care through a compassionate approach.
  • Miscellaneous student seeking hands-on experience through an internship in strategic planning.
  • Achieved a 65% reduction in application errors.
  • Proven track record of motivating implemented to achieve team, individual, and management goals.
  • Ability to thrive in a team-based or self-motivated environment.
  • Looking forward to taking on a new challenge with a successful team.
  • Well-versed in performance reporting and always looking for new ways to improve strategies and help.

Accomplishments

  • Reduced client wait times for subsidy decisions by 17 days through process optimization and improved cross-departmental coordination.
  • Prepared detailed reports for annual audits of the subsidy program, leading to 0 findings of non-compliance during 2023.
  • Utilized Asana to streamline subsidy application processes, reducing approval times by 33%.
  • Managed a database of 7 active tenant accounts, achieving a 100% accuracy rate in subsidy adjustment tracking during procedure.
  • Developed a tracking system that reduced data entry errors by 78%, improving the overall accuracy of subsidy adjustments and reporting.
  • Resolved tenant complaints pertaining to subsidy discrepancies by collaborating with both local housing authorities and landlords, reducing resolution times by 82%.
  • Collaborated on a cross-functional team to streamline housing inspection processes, reducing administrative backlog by 34% through improved scheduling.
  • Worked with city officials to update outdated local subsidy laws, advocating for changes that benefited over 16 tenants within several months.
  • Contributed to the implementation of a CRM system to manage tenant interactions more effectively, reducing response times for tenant inquiries by 19%.
  • Successfully managed the renewal of subsidies for over 6 clients monthly, meeting all deadlines and compliance standards.

Affiliations

  • Participant, Rental Housing Market Study, 2015
  • Alumni, Affordable Housing and Property Management Certification Program, standard
  • Certified Manager of Housing, procedure
  • Volunteer, Housing Action Portland
  • Member, Association of Public Housing Administrators
  • Graduate, Program in Housing & Urban Development Law, Summit Group
  • Associate Member, Property Managers Association of the West Coast
  • Volunteer, Community Housing Advocates (2023)
  • Chair, Tenant Relations Taskforce (2020)
  • Volunteer, Tenant Rights Advocacy Group, 2018

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • Certified Public Housing Specialist through QuickBooks
  • Google Certified Professional Cloud Architect
  • Certified Aging in Place Specialist (CAPS)
  • Certified Subsidized Housing Manager (CSHM)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Residential Eligibility Assessment Certification (REAC)
  • Advanced LIHTC Compliance Certification through method
  • ServSafe

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