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Skills

  • Customer service
  • Public relations
  • Report writing
  • Regulatory compliance
  • Relationship development
  • Organization
  • Problem resolution
  • Insurance billing
  • Process improvement
  • Client Database Management

Work Experiences

  • Increased productivity, managed accounts, planned itineraries, and scheduled client and leadership meetings.
  • Improved personnel coverage by planning work schedules based on staff availability and anticipated demand.
  • Kept track of 18 clients' files and records while adhering to all security protocols to prevent data breaches and misuse.
  • Assisted in the preparation of legal documentation.
  • Collaborated with human resources on risk management documentation.
  • Adhered to timelines.
  • Checked financial bookkeeping for accuracy and compliance, resolving any discrepancies that were discovered.
  • Guided employees through routine and complex administrative situations with a decisive but motivating approach.
  • Created professional letters, presentations, and spreadsheets that were free of errors.
  • Assessed and identified inefficient workflow processes, then implemented solutions to boost productivity and employee performance.

Summaries

  • Flexible and dedicated team player with data analysis and cross-functional collaboration expertise.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and reliable.
  • Assisting members of the administrative team in completing tasks in a timely and accurate manner.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Recognized for outstanding customer service and teamwork.
  • Portuguese and French are both fluent.
  • Professional with a strong sense of responsibility who provides executive support and team leadership to business operations.
  • Ability to recognize standard issues and integrate category solutions to achieve process.
  • Proficient in promoting initiative by leveraging strategic planning and client relations knowledge.

Accomplishments

  • Ensured the smooth operation of interoffice communication by managing phone systems, mail distribution, and office correspondence, resolving 18 issues efficiently.
  • Streamlined travel request approvals for executives by developing standardized forms, expediting the approval process by 14 days.
  • Created an internal knowledge base system, helping streamline employee access to critical department information and reducing inquiries by 57% over three years.
  • Initiated a system enhancement in ServiceNow that streamlined client database management, reducing data retrieval times by 77%.
  • Implemented a new digital filing system that reduced the retrieval time for important company documents by 67% and improved organization.
  • Organized and supported the successful execution of method, resulting in 79% increased employee engagement and participation.
  • Utilized Tableau to deliver performance dashboards and detailed metrics, enabling category to make more informed and data-driven decisions.
  • Worked closely with HR in delivering employee engagement surveys and compiled results for management, providing insights that boosted employee satisfaction by 59%.
  • Successfully coordinated the onboarding process for 11 new employees, ensuring compliance with HR protocols and streamlining document submissions.
  • Partnered with procurement and finance teams to audit office expenditures, reducing expenses by 15 via strategic supplier negotiations.

Affiliations

  • Member, National Association of Professional Women (NAPW)
  • Active Participant in Administrative Excellence Summit 2019
  • Member, International Customer Support Management Association (ICSMA)
  • Recipient of Administrative Support Excellence Award in 2019 by Ironclad Systems
  • Professional Development Webinar Participant for CRM technologies at Adobe Creative Suite
  • Mentorship Program Coordinator for administrative interns, 2022 at Harbor & Co.
  • Volunteer at Annual Job Fair organized by Lakeside Partners, assisting in administrative planning
  • Member, Society of Human Resource Management (SHRM) with emphasis on onboarding procedures and office management
  • Alumnus of system's Administrative Leadership Program
  • Member, Chartered Institute of Procurement & Supply (CIPS), focusing on office supply management

Certifications

  • CRISC - Certified in Risk and Information Systems Control
  • Customer Relationship Management (CRM) Certification
  • SAP Certified Application Associate
  • Certified in Governance, Risk, and Compliance (CGRC)
  • Certified Financial Administrative Specialist - 2022
  • Project Management for Administrative Professionals Certification
  • Train-the-Trainer Certification
  • ServSafe
  • Microsoft Office Specialist (MOS)
  • Certified Digital Administrator (CDA) - Workday

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