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Skills

  • Task prioritization
  • Invoice generation
  • Meeting facilitation
  • File and data retrieval systems
  • Budget adherence
  • Written and verbal communication
  • Human resources best practices
  • RFI Scanners
  • Problem resolution
  • Accuracy in record-keeping

Work Experiences

  • Assessed efficiency of resources.
  • Boosted productivity of junior staff.
  • Checked financial bookkeeping for accuracy and compliance, resolving any discrepancies that were discovered.
  • Two years metric reports were compiled to assist management in improving plans and making key operational decisions.
  • Assisted in the roll-out of SAP.
  • Assisted in the roll-out of Salesforce across the company, providing on-site support and troubleshooting for 3 users.
  • Oversaw daily operations at the metric office, ensuring that excellent services and care were delivered on a consistent basis.
  • Increased revenue by employing highly effective collection techniques while adhering to regulatory compliance guidelines.
  • Collaborated with IT department on a system upgrade.
  • Achieved improvements in 2019.

Summaries

  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Dedicated go-getter with a team-first attitude and the ability to remain calm in high-pressure situations.
  • Multi-tasking expert with over 5 years of method experience and a strong desire to contribute to team success.
  • Office Manager and administration professional with 7 years of experience supervising a wide range of critical functions in a fast-paced environment.
  • Strong technical skills and experience in strategic planning.
  • Portuguese and French are both fluent.
  • Successful in meeting and exceeding business objectives while satisfying customer needs.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Administrator Support Officer.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and reliable.
  • Program, procedure, and program are all available.

Accomplishments

  • Crafted vendor and supplier contracts in collaboration with the legal team, ensuring terms were favorable and resulting in a 37% cost savings in contract negotiations.
  • Led the initiative to transition paper records to electronic databases, reducing manual processes by 20% and improving data retrieval time.
  • Organized and supported the successful execution of method, resulting in 79% increased employee engagement and participation.
  • Monitored office budget and expenditures, identifying cost-saving opportunities which reduced overhead expenses by 14.
  • Utilized Tableau to deliver performance dashboards and detailed metrics, enabling category to make more informed and data-driven decisions.
  • Redesigned internal reporting processes which led to a 78% reduction in input errors and improved overall data accuracy in end-of-month reports.
  • Helped establish a protocol for scheduling and tracking departmental meetings, increasing internal communication effectiveness by 61%.
  • Partnered with procurement and finance teams to audit office expenditures, reducing expenses by 15 via strategic supplier negotiations.
  • Created an internal knowledge base system, helping streamline employee access to critical department information and reducing inquiries by 57% over three years.
  • Streamlined travel request approvals for executives by developing standardized forms, expediting the approval process by 14 days.

Affiliations

  • Member, Association of Executive Assistants and Administrative Professionals (AEAAP)
  • Featured speaker at procedure regarding advancements in customer ticketing systems
  • Certified Salesforce Administrator from Vantage in 2017
  • Professional Development Webinar Participant for CRM technologies at Adobe Creative Suite
  • Member, National Association of Budgeting Professionals (NABP)
  • Board Member, Global Administrative Support Network (GASN)
  • Mentorship Program Coordinator for administrative interns, 2022 at Harbor & Co.
  • Active participant in Asana User Group for administrative tools and systems
  • Participant in framework on Financial Reporting through Power BI, from 2016
  • Certified Microsoft Office Specialist (MOS) – Excel, Word, PowerPoint from Beacon Labs

Certifications

  • Association for Project Management (APM)
  • Fundamentals of Database Management Certification - Northwind
  • Certified Digital Administrator (CDA) - Workday
  • Human Resources Information Systems (HRIS) Essentials Certification
  • Time Management Mastery Certification - Ironclad Systems
  • Certified Administrative Professional (CAP) - International Association of Administrative Professionals (IAAP)
  • Workplace Diversity Certification - Brightline
  • SHRM Certified Professional (SHRM-CP)
  • Business Administration Certificate - Northwind
  • Google Certified Professional Cloud Architect

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