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Skills

  • Customer feedback analysis
  • Automated Email Campaigns
  • Negotiations strength
  • Data-Driven Sales Decisions
  • Used cars familiarity
  • Aftermarket products
  • Networking
  • Marketing campaign execution
  • Team collaboration
  • Event Marketing & Promotion Strategy

Work Experiences

  • Handled customer inquiries over the phone and via email.
  • Conducted test drives and demonstrated vehicles and features.
  • Actively solicited feedback post-purchase, which resulted in a 23% improvement in online dealership ratings.
  • Was in charge of a sales team that generated $16 in monthly revenue.
  • Assisted in the shift towards online sales.
  • Acted as a point person for high-profile clients.
  • Sales contracts, purchase documentation, registration paperwork, and dealership records were all completed by me.
  • Devised a strategy to meet personal goals while adhering to dealership productivity standards.
  • Assisted in the shift towards online sales via virtual consultations, selling 10 vehicles online during 2020.
  • Acted as a point person for high-profile clients, leading to $4 in VIP sales in 2023.

Summaries

  • Customers are welcomed with open arms, and comprehensive service is provided.
  • Adept in financial institution liaison roles, increasing approval rates and securing favorable terms for both the dealership and customers.
  • Expert at capitalizing on sales opportunities by leveraging current market, customer, and social media trends.
  • While juggling many initiatives to achieve sales objectives in a fast-paced competitive environment, demonstrates a natural sense of urgency and passion for cars and trucks.
  • Automotive Sales Associate who excels at consultative selling techniques.
  • Excellent communication abilities, as well as an analytical and attentive personality.
  • Committed to staying up to date on features, products, and operations in order to provide excellent service to all customers.
  • Automotive Sales Associate with a strong focus on service, sales, and quality.
  • Motivated Auto Sales Associate exhibiting strength in critical thinking and problem solving.
  • Auto Sales Associate with 11 years of experience selling foreign and domestic automobiles.

Accomplishments

  • Resolved product issue through consumer testing.
  • Developed a client retention program that resulted in 75% repeat customer business over 6 months.
  • Documented and resolved process which led to initiative.
  • Closed sales of high-ticket luxury vehicles to VIP clients, contributing $9 in yearly revenue increase.
  • Boosted customer satisfaction scores by 56% by streamlining service scheduling processes through proactive follow-ups.
  • Led cross-functional marketing campaigns with service and parts departments, resulting in $14 generated from package sales.
  • Consistently exceeded key performance indicators (KPIs), achieving a 44% higher close rate than targeted benchmarks.
  • Organized successful test drive events, resulting in direct vehicle sales growth of 49%.
  • Maintained long-term relationships with high-value clients, resulting in $13 in repeat business over 6 months.
  • Revamped showroom layouts, leading to optimized customer navigation and 74% increase in high-margin vehicle sales.

Affiliations

  • Community College Auto Sales Training Certification Program
  • International Automotive Remarketers Alliance (IARA) Member
  • Automotive Dealership Institute Certification
  • Certified Automotive Internet Sales Professional
  • Young Automotive Professionals Consortium
  • Automotive Sales Industry Think Tank
  • American Society of Safety Professionals
  • Society of Automotive Analysts (SAA) Member
  • Meeting Participant, North American International Auto Show (NAIAS)
  • National Association of Floor Planning Lenders (NAFPL) Participant

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • National Association of Sales Professionals (NASP) Certified Sales Expert
  • Certified Automotive Fleet Sales Manager
  • Google Certified Professional Cloud Architect
  • Vehicle Leasing Sales Specialist (VLSS) Certification
  • Certified Digital Marketing Professional (CDMP)
  • AISI Certified Automotive Sales Trainer
  • Certified Professional Sales Person (CPSP)
  • Certified Pre-Owned Vehicle Sales Manager (CPOVSM)
  • NADA Academy Certificate in Executive Leadership

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