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Skills

  • Mediation and crisis intervention
  • Client satisfaction tracking
  • Data-driven decision making
  • Client resource guide creation
  • Problem resolution
  • Budgets
  • Communications
  • Collaborating with Mental Health Professionals
  • Operational improvement
  • Confidentiality and information security

Work Experiences

  • Achieved a 34% reduction in complaints.
  • Boosted approval rates by 53%.
  • Based plans on clients’ personal goals.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Assisted clients in navigating local housing resources, securing permanent accommodation for 8 individuals within three years.
  • Achieved an average 47% increase in goal attainment.
  • Advocated for client rights during team meetings.
  • Achieved results within 18 months.
  • Answered 3 calls per the past year to help customers with their questions and concerns.
  • Transported Salesforce to 6 months customer locations.

Summaries

  • Client relations and risk assessment, a results-oriented School Counselor and team facilitator who is skilled at coordinating and implementing IEP and 504 plans.
  • Achieved a 56% improvement in emotional well-being for participants.
  • Accomplished Peer Specialist with experience leading mentoring programs where clients achieve recovery goals 81% faster than average.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a client satisfaction rate of 71% %.
  • Bridged the gap between recovery services and community-based supports.
  • Achieved milestones 81% faster than projected timelines.
  • When counseling students and interacting with parents and administrators, I am a respectful active listener.
  • Built trust with clients.
  • Dedicated to assisting students in achieving success by offering advice on career paths, higher education options, and life planning.

Accomplishments

  • Assisted in the coordination of care between procedure, fostering a holistic recovery approach for clients.
  • Coordinated workshops on relapse prevention strategies, resulting in a 84% reduction in relapse incidents.
  • Developed telehealth protocols that improved access to care for remote clients, resulting in a 69% utilization growth.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Engaged clients in solution-focused discussions that led to a 72% reduction in negative behaviors over the past year.
  • Effectively de-escalated conflicts using crisis intervention strategies, preventing relapse in 5 high-risk cases.
  • Worked closely with public health organizations to secure funding and resources, contributing to $18 additional support for underfunded clients.
  • Collaborated with a multidisciplinary team to advocate for clients' needs, improving resource access by $10 per client.
  • Successfully advocated for 12 clients to receive housing and mental health resources, improving their stability by 25%.
  • Implemented a mentoring program that paired experienced participants with newcomers, resulting in a 43% faster attainment of recovery goals.

Affiliations

  • Employee Assistance Peer Advisory Group through Vantage
  • Certified Recovery Peer Advocate (CRPA) through program
  • National Association of Social Workers
  • Association of Information Technology Professionals
  • International Association of Peer Supporters (iNAPS)
  • American Marketing Association
  • Freemason
  • National Alliance on Mental Illness (NAMI) - Peer Support Advocacy
  • Substance Abuse and Mental Health Services Administration (SAMHSA) Peer Support Network
  • Association for Computing Machinery

Certifications

  • Advanced Certification in De-escalation Techniques - Meridian
  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)
  • CPR and First Aid Certification - Summit Group
  • Project Management Professional (PMP)
  • Peer Support Supervision Training - Brightline
  • Provisional Certified Peer Specialist - Massachusetts
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • Certified Intentional Peer Support (IPS) Practitioner - metric

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