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Skills

  • Alcohol and substance abuse
  • Communications
  • Active listening
  • Student records management
  • Counseling and therapy
  • Organization
  • Individual and family support
  • Client satisfaction tracking
  • Client resource guide creation
  • Special education

Work Experiences

  • Contributed to a 41% reduction in pre-crisis hospital admissions.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved recovery benchmarks ahead of schedule.
  • Looked for industry trends on social media and through online sources.
  • Advocated for client rights during team meetings.
  • Collaborated with process customers to determine their needs and deliver system service.
  • Administered recovery-oriented skill-building workshops.
  • Achieved a 39% improvement in aftercare follow-up services.
  • Contributed to a decline in repeat crisis calls by 29%.
  • Assisted clients in completing applications for social services, boosting approval rates by 28% across two years.

Summaries

  • Accomplished Peer Specialist.
  • Achieved a 48% reduction in pre-crisis hospital admissions.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Acknowledged for increasing long-term engagement.
  • Collaborated with mental health professionals.
  • Strengths in vendor management and quality assurance backed up by Miscellaneous training.
  • Achieved high client satisfaction rates.
  • In collaboration with administrators, teachers, and parents, a proven leader focused on establishing and maintaining school counseling program objectives.
  • Built trust with clients.
  • Boosted overall client engagement by 16%.

Accomplishments

  • Mentored peers over the course of 9 months, enhancing peer-to-peer program retention by 35%.
  • Engaged clients in solution-focused discussions that led to a 72% reduction in negative behaviors over the past year.
  • Implemented a mentoring program that paired experienced participants with newcomers, resulting in a 43% faster attainment of recovery goals.
  • Delivered one-on-one peer support sessions targeting strength-based recovery, resulting in a 43% client retention rate.
  • Prepared and delivered training workshops for 15 staff on trauma-informed care, improving client outcomes by 68%.
  • Worked with clinical teams to ensure continuity of care, resulting in an increase in recovery plan adherence by 62%.
  • Documented and resolved procedure which led to standard.
  • Administered recovery-focused skill-building workshops which helped 13 clients improve coping mechanisms by 69%.
  • Successfully advocated for 12 clients to receive housing and mental health resources, improving their stability by 25%.
  • Developed a resource referral system, reducing access time to critical services by 17% for clients.

Affiliations

  • International Association of Peer Supporters (iNAPS)
  • American Society of Safety Professionals
  • Psychiatric Rehabilitation Association (PRA) – Peer Support Worker Section
  • The Copeland Center for Wellness and Recovery
  • American Psychological Association (APA), Division on Addictions
  • Regional/State Public Health Association – Peer Support Network
  • American Academy of Experts in Addictive Disorders – Peer Counseling Chapter
  • Mental Health America (MHA)
  • National Council for Behavioral Health
  • Network for the Improvement of Addiction Treatment (NIATx) – Peer Advocate Programs

Certifications

  • Advanced Certification in De-escalation Techniques - Meridian
  • Certified Addiction Recovery Coach (CARC) - Oregon
  • Trauma-Informed Care Certification framework
  • Cisco Certified Internetwork Expert (CCIE)
  • Provisional Certified Peer Specialist - Massachusetts
  • Wellness Recovery Action Plan (WRAP) Certification
  • Certified Public Accountant (CPA)
  • Certification in Applied Suicide Intervention Skills Training (ASIST) Beacon Labs
  • CompTIA Network+
  • Peer Employment Training - RI International

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