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Skills

  • MS Office proficiency
  • Supervision
  • Project organization
  • Organization
  • First Aid/CPR
  • Customer service
  • Process improvement
  • Professional demeanor
  • Sorting and labeling
  • Accounts payable / accounts receivable

Work Experiences

  • Answered 5 calls per 6 months to help customers with their questions and concerns.
  • Had an excellent attendance record and was always on time for work.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Kept up with business operations in order to keep departments and employees informed about important work-related changes.
  • Conducted quarterly and annual reviews of employee performance.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Achieved a 23% improvement in client preferences.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Achieved a 77% drop in missed appointments.

Summaries

  • Salon Receptionist who is well-versed in initiative and metric administrative procedures.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • When entering method data and assisting colleagues with vendor management and quality assurance, be meticulous and precise.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Design and development of successful standard embedded software applications in the past.
  • Having a strong grasp of team leadership, vendor management, and QuickBooks.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Salon Receptionist is a multi-talented Salon Receptionist who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Supported stylists by setting up workstations, assisting in gathering necessary materials, and delivering seamless service transitions between clients.
  • Trained new front desk staff in utilizing salon management software and handling client interactions, reducing onboarding time by 28%.
  • Assisted in coordinating promotional events and product launch parties, driving product sales up by 56% over 18 months.
  • Collaborated with the salon’s marketing team to boost social media presence, leading to a 80% increase in new client inquiries.
  • Supported the management team by maintaining salon cleanliness and adhering to health regulations, resulting in PMP compliance and improved customer ratings.
  • Increased sales 14% over three years.
  • Documented and resolved procedure which led to program.
  • Developed and implemented a cleaning checklist that improved the salon’s overall hygiene standards, earning praise from clients and health inspectors.
  • Effectively managed client appointment booking through Adobe Creative Suite, minimizing scheduling conflicts and ensuring consistent availability of stylist services.
  • Handled multiple high-stakes client bookings during annual events, contributing to the salon’s record profits of 16 for the several months.

Affiliations

  • National Cosmetology Association (NCA)
  • Professional Beauty Association (PBA)
  • Certified Customer Relations Professional (CCRP) by Lakeside Partners
  • National Association of Barbers (NAB)
  • Jaycees
  • Beauty Changes Lives Foundation
  • American Salon Professionals Association (ASPA)
  • Project Management Institute
  • International Association of Customer Service Professionals (IACSP)
  • Global Organization for Beauty and Wellness Professionals (GOBWP)

Certifications

  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)
  • Customer Service Excellence Certification Brightline
  • Cisco Certified Network Associate (CCNA)
  • Certificate in Spa Salon Operations Harbor & Co.
  • Salon Retail Sales Certification Northwind
  • Social Media and Digital Marketing for Salons – Meridian
  • CompTIA A+ Technician
  • Cleanliness and Sanitation in Beauty Workspaces Harbor & Co.

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