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Skills

  • Data-driven decision making
  • Security systems
  • Inventory management
  • Social media
  • Company branding
  • 24/7 client support
  • Cross-cultural awareness in travel planning
  • Travel arrangements
  • Client networking
  • Corporate travel policy development

Work Experiences

  • Saved money by developing functional solutions to category problems.
  • Developed a reputation for punctuality and hard work.
  • Analyzed risks in regions like the Southwest.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Achieved 41% savings on car rentals.
  • Informed clients traveling to insecure countries or locations about security concerns and protocols.
  • Aligned travel policies with executive compensation programs.
  • Working with team members and customers to find workable solutions improved operations.
  • Explained security concerns and protocols to people traveling to high-risk areas such as project management.
  • Achieved 81% savings on lodging.

Summaries

  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Working for well-known agencies, I am a client-focused travel guru with excellent administrative skills and experience.
  • Proficient in promoting procedure by leveraging cross-functional collaboration and process improvement knowledge.
  • Demonstrated customer service and conflict resolution skills.
  • Strategic planning Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Multilingual and well-traveled, with a focus on fostering long-term relationships in order to increase sales.
  • Motivating leader who has built and managed metric teams in the past.
  • Multilingual and fluent in French and Spanish, with a strong grasp of cultural differences.
  • Seeking a challenging position where I can apply my years of experience in the corporate travel industry to provide dynamic service and quality.
  • Strong technical skills and experience in strategic planning.

Accomplishments

  • Negotiated with travel vendors to secure preferential rates, ensuring up to $3 in annual company savings without compromising employee satisfaction.
  • Contributed to the launch of a new company initiative, delivering custom-tailored travel solutions for executives attending client outreach programs across 5 U.S. Regions and saving $3 in logistics costs.
  • Coordinated VIP itineraries including private jets, hotel suites, and security arrangements, successfully managing high-stakes executive travel for CEO and 9 key stakeholders on international missions.
  • Streamlined the invoicing and reimbursement process in partnership with the finance department, accelerating travel reimbursement time by 3 days and reducing administrative workload.
  • Developed corporate travel policies and guidelines that optimized travel compliance and reduced unauthorized bookings by 27%, eliminating unnecessary costs.
  • Aided in developing cross-departmental travel protocols aligned to meet high-priority business goals, reducing travel downtime between meetings by 19% for top executives.
  • Designed and maintained a company-wide Key Performance Indicator (KPI) system to monitor travel spend, identifying trends and offering actionable recommendations that resulted in a $2 reduction in expenditures.
  • Directed travel arrangements for relocating executives, transferring families, and securing travel documentation, ensuring a smooth transition across 4 countries.
  • Led best practice initiatives that enhanced service levels for executive travelers, improving satisfaction ratings by 36% over a 7-year period.
  • Developed and maintained a compliance framework for corporate travel aligned with company policy, reducing non-compliant employee bookings by 55% over a 3-month span.

Affiliations

  • Convenor, Global Travel Knowledge Exchange Network (KTEN), 2018 Forum
  • Member, Female Executives in Travel (FET), 2020 - Present
  • Perennial Attendee, World Travel & Tourism Council Summit, initiative
  • Member, International Transportation Management Council, 2017 - Present
  • Certified, International Flight Management Operations, 2021
  • Certified, Travel Risk Manager through Duty of Care Academy, 2021
  • Mentor in the Eco-Friendly Corporate Travel Innovation Program, 2022
  • Certified, IATA Dangerous Goods Handling, 2019
  • Certified Travel Counselor (CTC) Holder through The Travel Institute, earned in 2024
  • Member, Travel Risk Management Council for Corporate Advisors, Active Since 2024

Certifications

  • Certified Diversity Travel Specialist (CDTS) - Brightline
  • Professional Travel Management Certification (PTMC) - Summit Group
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • Concur Travel System Certification - SAP
  • Arc Specialist Certification (ARC) - Summit Group
  • Global Travel Professional (GTP) Certification - Summit Group
  • Advanced Certified Travel Specialist (ACTS) - Vantage
  • Certified Travel Counselor (CTC) – Meridian
  • Certified Aviation Manager (CAM) - Cedar Works

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