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Skills

  • Best practices and methodologies
  • Project Quality Control
  • Technical support
  • Oral and written communications
  • Technical help desk experience
  • Personal Computers
  • Test case development
  • Information Systems Integrity
  • Web development tools
  • DR-DOS

Work Experiences

  • Had planned ahead.
  • Created HTML email templates and newsletters for e-mail marketing campaigns.
  • Worked with a web developer to complete a proof-of-concept thin-client web framework for enterprise intelligence applications under a tight deadline.
  • Installed and supported over 30 Microsoft Windows Servers in an Active Directory Cluster.
  • Provided senior technical support to both in-house staff and user departments for all network applications.
  • Was chosen to be the primary point of contact for the corporate office, answering questions and resolving issues for customers and vendors.
  • Created complex user interfaces to support third-party applications.
  • Did some troubleshooting.
  • Assessed performance and identified areas for improvement by reviewing method, framework, and metric reports.
  • Reviewed training materials and course details on a regular basis to ensure that updates were included in a timely and reasonable manner.

Summaries

  • Prepared to put 10 years of experience to work in a challenging new role at Lakeside Partners.
  • Multilingual and extremely dedicated.
  • 13 years of experience as a well-educated and qualified Software Developer.
  • Professional with extensive experience scripting system administration using Perl, Bash, and KSH shell programming technologies.
  • Focused on customer service
  • Looking for a training position in the IT department with a reputable company.
  • Dependable
  • Pragmatic
  • Computer systems analyst with a broad range of experience in banking, healthcare, insurance, and government.
  • Articulate

Accomplishments

  • Designed and implemented a scalable microservices-based architecture, reducing system downtime by 78%.
  • Optimized data pipelines in a cloud environment, reducing data processing time by 64%.
  • Disaster Recovery Planning: : metric initiative Technical Support:: standard category
  • Monitored and improved SLA adherence using system, leading to a 28% decrease in missed targets.
  • Collaborated with cross-functional teams to deliver Tableau within an aggressive timeline, improving customer satisfaction by 71%.
  • System Designed IT support strategy that clearly defined workflow between external clients, application teams, and infrastructure team.
  • Analysis and Development: Resolved core issues through the redesign of the broker data model, data house-holding processes and daily round-trip database synchronization. Set new standards for virtually 100% code coverage, while piloting Oracle Designer.
  • Initiated a monitoring and alert system using Microsoft Excel, reducing system outages by 54%.
  • Performance Management: Successfully deployed complex end-to-end business intelligence solutions that delivered business value to functional organizations. Facilitated effective working relationships between client, partners and project teams throughout project lifecycles.
  • Quality Control: Proofread and edited all presentation materials prior to send-off to ensure accurate reporting of company data.

Affiliations

  • Enrolled in the 2018 cohort of the SANS Institute's Secure Development Program, focusing on reducing vulnerability exposure in application systems.
  • Active member, Cloud Native Computing Foundation (CNCF), conducting research on microservices and container technologies to drive more efficient backend solutions.
  • Member, DevOps Institute, where ongoing participation in professional development sessions has enhanced my understanding of CI/CD and automation pipelines.
  • Joined the Object Management Group (OMG), where I follow standards on software modeling and implementation of enterprise systems.
  • Contributor, Jenkins User Community, aligning my knowledge to streamline CI/CD pipelines and improve deployment automation.
  • Completed certification in Terraform from HashiCorp, enhancing proficiency in automating cloud deployment and version management.
  • Participant, OWASP (Open Web Application Security Project) webinars to develop and implement advanced security protocols that reduce application vulnerabilities.
  • Member, SCRUM Alliance, actively applying principles of agile methodology and continuous integration in cross-functional team environments.
  • Attended workshops via Pluralsight on microservices security, ensuring that backend systems meet high standards in performance and vulnerability management.
  • Registered member, Women Who Code, focusing on backend development and systems architecture in organizations with diverse and inclusive teams.

Certifications

  • Certified Application Security Engineer (CASE) – 2016
  • Certified Cloud Security Professional (CCSP) 2019
  • Docker Certified Associate (DCA) – 2018
  • CompTIA Cloud+ Certification 2023
  • Certified Test-Driven Development Practitioner - 2023 by Brightline
  • Container, Docker, and K8s Certification - 2021 by Meridian
  • Google Professional Cloud Architect Certification - 2022
  • Certified Kubernetes Administrator (CKA) 2023 by the Cloud Native Computing Foundation
  • Certified Ethical Hacker (CEH) - 2021
  • Certification in Java

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