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Skills

  • Business analysis
  • Creative merchandising
  • Business Administration
  • Project organization
  • Data collection and analysis
  • Operational improvement
  • Supervision
  • Customer service
  • Problem resolution
  • Financial Management

Work Experiences

  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across framework calendars and programs.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Identified process areas in need of improvement and implemented system program, resulting in a 15% increase in productivity.
  • Conducted supplier risk management assessments in order to evaluate the program program for senior management's planning purposes.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that process operations ran smoothly.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Summaries

  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Loan Servicing Supervisor is a skilled Loan Servicing Supervisor who provides encouragement and feedback to help employees succeed.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Proactive Loan Servicing Supervisor uses determination and attention to detail to produce high-quality performance reporting work.
  • Loan Servicing Supervisor with 14 years of successful cross-functional collaboration and process improvement experience.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Designed and rolled out training programs for new loan servicing team members, reducing onboarding time from 8 days to 13 days.
  • Developed and implemented an automated e-signature workflow system, cutting loan document turnaround times by 49%.
  • Spearheaded the deployment of AI-driven servicing technology that improved loan processing efficiency by 56% and reduced human error.
  • Reduced loan processing time by 30% through the successful implementation of Tableau in loan servicing operations.
  • Championed a department initiative that resulted in a 40% decrease in delinquency rates over a 2020-year period.
  • Conducted regular compliance audits of loan portfolios, identifying and mitigating potential risk areas that could result in regulatory penalties.
  • Documented and resolved system which led to method.
  • Collaborated with team of 5 in the development of system.
  • Managed a portfolio of over 15 loans, ensuring compliance with regulatory requirements and minimizing risk exposure.
  • Coordinated with bankruptcy attorneys to expedite case resolutions, preventing unnecessary delays and reducing settlement time by 42%.

Affiliations

  • National Federation of Municipal Analysts (NFMA)
  • American Bankers Association (ABA)
  • Society of Professional Accountants (SPA)
  • International Council of Nurses
  • National Association of Social Workers
  • National Association of Federal Credit Unions (NAFCU)
  • International Association of Risk and Compliance Professionals (IARCP)
  • Jaycees
  • International Association of Administrative Professionals
  • Commercial Finance Association (CFA)

Certifications

  • Certified Public Banking Officer (CPBO)
  • Certified Forensic Loan Auditor (CFLA)
  • CompTIA A+ Technician
  • Certified Regulatory Compliance Manager (CRCM)
  • CompTIA Network+
  • Certified Residential Mortgage Servicer (CRMS)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Financial Services Compliance Professional (CFSCP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant

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