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Skills

  • Experience in appeals and criminal defense transcription
  • Advanced research skills for unfamiliar terminology
  • Organization
  • Project organization
  • Multi-speaker transcription experience
  • Document management and organization
  • Proofreading and editing
  • Strong reading talents
  • Excellent grammar
  • Multilingual transcription

Work Experiences

  • Was in charge of maintaining a computer filing system that allowed me to save, retrieve, and update completed standard documents.
  • Answered 12 calls per three years to help customers with their questions and concerns.
  • Used Salesforce to sort, summarize, and tabulate various statistical data.
  • Averted potential delays in case proceedings.
  • Achieved 49% retention among law firm clients by consistently delivering accurate transcription services ahead of schedule.
  • Assisted in digitizing over 14 years of archived legal documents, improving accessibility and retrieval time significantly.
  • Double-checked completed work for spelling, grammar, punctuation, and formatting errors.
  • Adeptly prepared time-stamped transcripts for audio and video legal recordings, expediting the review process in complex cases.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with external clients in Phoenix.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Avoided delays in critical case proceedings.
  • Clarified difficult audio or terminology.
  • Consistently produced court-ready transcripts.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Contributed to a client retention rate of 47% %.
  • Costs were consistently reduced while profits were increased.
  • Consistently delivered accurate transcripts ahead of schedule.
  • Consistently delivers transcripts for high-stakes legal cases.
  • Collaborated with legal secretaries and paralegals.

Accomplishments

  • Reduced transcript delivery revisions by 85% through improved quality control measures and enhanced attention to detail during review.
  • Leveraged advanced speed typing abilities to transcribe up to 14 words per minute, exceeding industry accuracy standards.
  • Documented and resolved framework which led to method.
  • Resolved product issue through consumer testing.
  • Optimized the transcription process by integrating Workday software, reducing document preparation time by 32%.
  • Reduced delivery times for legal transcripts by 39%, improving overall client satisfaction.
  • Maintained confidentiality and client trust by strictly adhering to confidentiality regulations when handling sensitive legal materials.
  • Introduced a new workflow system, which reduced manual processing time by 32%, allowing faster turnaround for legal transcripts.
  • Collaborated with attorneys and court clerks to clarify unclear audio, resulting in more accurate transcripts for legal use.
  • Reviewed and translated legal documents for 14 ongoing cases in multilingual settings, ensuring compliance with international legal standards.

Affiliations

  • Institute of Transcription and Translation Membership
  • Joined Legal Transcription Forums and Communities for Knowledge Sharing
  • Participant, Continuing Legal Education (CLE) Programs
  • Member, International Federation for Documentation (FID)
  • American Society of Safety Professionals
  • Involved in Seattle Legal Transcriptionist Regulatory Body
  • Association of Information Technology Professionals
  • Freemason
  • Accreditation in Legal Terminology and Processes (2018)
  • Rotary International

Certifications

  • Certified Public Accountant (CPA)
  • Certified Editor of Legal Transcripts (CELT) by AAERT
  • Certified Electronic Transcriber (CET) by American Association of Electronic Reporters and Transcribers (AAERT)
  • Legal Terminology Transcription Certification by metric
  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect
  • Court Filing Compliance Transcription Certification by method
  • Certified Shorthand Reporter (CSR) by category
  • Medical-Legal Transcription Certification by process

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