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Skills

  • Supplier negotiation
  • POS System proficiency
  • MS Office
  • Project organization
  • Office streamlining
  • Dining Room Layout Design
  • Business performance analysis
  • Guest experiences
  • Problem resolution
  • Compliance with Health and Safety Standards

Work Experiences

  • Boosted customer feedback ratings by 56%.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Achieved customer satisfaction in 2018.
  • Achieved a 76% improvement in daily operational flow.
  • Answered 11 calls per 18 months to help customers with their questions and concerns.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved results over 15 months.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with the interior design team to refresh the front-of-house environment, receiving Outstanding Service Award for ambiance and customer experience.
  • Scheduled flower, gift, and other product deliveries, as well as spa and dining reservations.

Summaries

  • Boosted daily revenue per guest.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Hotel Concierge with exceptional hospitality management qualifications.
  • Boosted customer satisfaction by 52%.
  • Adept at managing high-profile client relations, handling unique requests such as dietary restrictions and privacy needs, consistently resulting in glowing reviews.
  • Through the Concierge position, I'd like to assist a top-tier hotel in achieving even greater success.
  • Self-starter with a proven track record of providing excellent service to clients and visitors.
  • Collaborative leader focused on creating an inclusive and productive work environment, leading to a 56% boost in overall staff productivity and morale.
  • Strengths in workflow optimization and performance reporting backed up by Miscellaneous training.
  • Within Miscellaneous, senior Maitre d' and outstanding performer in budget management and workflow optimization.

Accomplishments

  • Maintained professional and friendly VIP guest experiences that led to repeat clientele and positive business reviews.
  • Fostered a high-performance culture focused on guest satisfaction, evidenced by a 51% drop in complaints over 17 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Proactively resolved guest complaints using a customer-first approach, improving customer satisfaction scores by 60% according to post-visit surveys.
  • Resolved product issue through consumer testing.
  • Designed restaurant seating arrangements for large-scale events, ensuring maximum space utilization and capacity management for high-demand days.
  • Established a clear process for handling high-profile VIP bookings, ensuring confidentiality and personalized service for elite clientele.
  • Monitored and analyzed daily sales figures, presenting revenue-building strategies that led to a 34% increase in monthly revenue.
  • Improved reservation management system through predictive analytics, reducing instance of double-bookings by 72%.
  • Worked with financial teams to integrate cost-saving initiatives, identifying opportunities that reduced annual operating expenses by $6.

Affiliations

  • Member of Guild of Master Sommeliers
  • Association for Supply Chain Management (APICS)
  • Restaurant Management Academy of Excellence
  • International Wine and Spirits Guild (IWSG)
  • National Association of Social Workers
  • Food Safety Laws & Regulations Course Alumni 2017
  • Member of the Women's Foodservice Forum (WFF)
  • Lions Club
  • Event Planning Association Columbus
  • American Medical Informatics Association

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Hospitality and Tourism Management Executive (CHTME) – Harbor & Co.
  • Dining Room Manager Training Program – standard
  • Food and Beverage Management Essentials – initiative
  • Guest Recovery & Complaint Resolution Certification – Beacon Labs
  • Project Management for Hospitality (PMP for Hospitality) – method
  • Food Safety Manager Certificate – category
  • Certified Wine Professional (CWP) – program
  • CompTIA Network+
  • CompTIA Security+

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