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Skills

  • Process improvement
  • Operational improvement
  • Route optimization
  • Relationship development
  • Clerical support
  • Systems Analysis
  • Data Management
  • Data entry
  • First Aid/CPR
  • Customer complaint resolution

Work Experiences

  • Managed
  • Was in charge of the entire daily delivery process, including routing, driver supervision, and DOT compliance.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Made a proposal
  • Successfully led key projects that yielded a program.
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Responded quickly to customer concerns and resolved program issues using stakeholder engagement and cross-functional collaboration.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Improved locomotive material expense tracking by 4%.

Summaries

  • Determined sales and marketing professional with 3 years of experience in procedure industry.
  • Service-driven
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Professional with over 14 years of experience in project management and process improvement initiatives across the enterprise.
  • Over 12 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Collaborate with commercial lenders to achieve sales targets.
  • Focused on customer service
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Expert
  • Within Miscellaneous, senior Road Supervisor and outstanding performer in data analysis and cross-functional collaboration.

Accomplishments

  • Resolved product issue through consumer testing.
  • Created and reported weekly KPIs to management, resulting in data-driven decisions that improved operational efficiency by 39%.
  • Conducted annual safety audits across all routes, identifying and mitigating risks, resulting in a 57% improvement in road safety.
  • Initiated a vehicle replacement policy for aging fleet vehicles, reducing repair costs by 11 and increasing fleet reliability.
  • Supervised and enforced time-off and vacation policies for 10 drivers, improving team satisfaction, and maintaining consistent service levels.
  • Documented and resolved metric which led to procedure.
  • Managed fleet operations for 6 vehicles, ensuring optimization of routes and on-time deliveries, improving efficiency by 27%.
  • Coordinated with external vendors to streamline parts supply, reducing vehicle turnaround times by 59%.
  • Successfully coordinated emergency response after vehicle breakdowns, ensuring service continued with minimal disruption, achieving 49% uptime.
  • Reduced driver overtime expenses by 16 via optimized shift planning and operational efficiency.

Affiliations

  • International Council of Nurses
  • National Ready Mixed Concrete Association (NRMCA)
  • American Marketing Association
  • Freemason
  • Accredited Road Transport Management (ARTM) Certification
  • American Medical Informatics Association
  • American Logistics Association (ALA)
  • Association for Computing Machinery
  • Certified Professional in Supply Management (CPSM)
  • Women In Trucking Association (WIT)

Certifications

  • Certificate in Logistics and Supply Chain Management – Ironclad Systems
  • Fleet Manager Leadership Certification – Ironclad Systems
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Safety and Security Officer (CSSO) - Vantage
  • Certified Public Fleet Professional (CPFP) - Northwind
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • Certified Accident Investigator (CAI) - Harbor & Co.
  • Certified Fleet Supervisors (CFS) Certification – Meridian

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