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Skills

  • Knowledge of building codes
  • Capital improvement project planning
  • Leasing and sales
  • Building maintenance scheduling
  • Staff management
  • Team building
  • Process improvement
  • Analytical skills for expense forecasting
  • Team leadership and collaboration
  • Eviction process management

Work Experiences

  • Composed and finalized 7 evictions.
  • Created, reviewed, and submitted operating and capital budgets for the property.
  • Evaluated and recommended changes in rental pricing strategies to stay competitive in the market.
  • Established strong, professional relationships with Property Management Specialists and residents by promoting team collaboration and providing exceptional service.
  • Built key strategic partnerships with regional property owners.
  • Achieved 62% occupancy.
  • Achieved a 59% improvement in maintenance request closing times.
  • Cold calling and referrals were used to generate leads for sales and rental properties.
  • Reduced vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans, and tenant outreach programs.
  • Managed property budgets, reviewed invoices, and kept track of costs.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Within Real Estate, senior Property Management Specialist and outstanding performer in strategic planning and client relations.
  • Collaborated with legal teams to execute evictions and rent delinquency resolutions, reducing past-due balances by 34% and improving cash flow.
  • Achieved an 63% timely execution rate.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Property manager and licensed real estate professional with 2 years of industry experience.
  • Recognized on a regular basis for outstanding performance and contributions to the Real Estate industry's success.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborated with legal teams to execute evictions.
  • Property Management Specialist is a multi-talented Property Management Specialist who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Monitored key performance metrics for revenue generation through new lease agreements, resulting in a 72% increase in net property income.
  • Documented and resolved procedure which led to process.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed and implemented preventive maintenance schedules using method, reducing emergency repairs by 28%.
  • Improved inspection and maintenance processes, reducing tenant complaints related to property conditions by 40%.
  • Initiated a property marketing strategy that resulted in the leasing of 18 units within two years, decreasing the vacancy rate by 60%.
  • Developed vendor and contractor relationships to streamline repair processes, resulting in a 19% reduction in resolution time for tenant requests.
  • Collaborated with stakeholders to manage property development projects, completing standard on time and within budget.
  • Resolved product issue through consumer testing.
  • Partnered with marketing and sales teams to ensure full occupancy, reducing the average vacancy period for units from one year to several months.

Affiliations

  • Association of Information Technology Professionals
  • Energy Star Portfolio Manager Certification
  • Property Management Masterclass by program
  • Certified Property Manager (CPM) through IREM
  • Tenant Relations Specialty Certification from Vantage
  • National Association of Residential Property Managers (NARPM)
  • American Marketing Association
  • National Association of Realtors (NAR)
  • Association for Computing Machinery
  • Real Estate Finance Association (REFA)

Certifications

  • Certified Facility Manager (CFM) - International Facility Management Association
  • Certified Manager of Community Associations (CMCA) - procedure
  • Cisco Certified Network Associate (CCNA)
  • Real Estate License - Portland - metric
  • Microsoft Excel Expert Certification - program
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • LEED Green Associate, U.S. Green Building Council (USGBC)
  • First Aid/CPR Certified
  • Certified Multi-Family Housing Specialist - Harbor & Co.

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