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Skills

  • Business operations
  • Loan processing
  • Affordable housing programs knowledge
  • Property tours and inspections
  • Regulatory compliance
  • Tenant and eviction laws
  • Method equipment
  • Budgeting
  • Customer Satisfaction Improvement Initiatives
  • Database management

Work Experiences

  • Examined operational data for its impact on ROI, identified trends, and made recommendations for changes.
  • Collaborated with legal teams to compose and finalize 11 evictions and rent delinquency follow-ups, reducing past-due balances by 84%.
  • Provided tenants with emergency 24-hour on-call service for building issues.
  • Achieved a 83% audit success rate.
  • Achieved a consistent occupancy rate of 35%.
  • Created and maintained reporting and tracking systems for PHAS indicators.
  • Reduced vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans, and tenant outreach programs.
  • Annual operating budgets and forecasts, as well as sales and marketing plans, were all developed by me.
  • Conducted regular property inspections weekly.
  • Completed within three years.

Summaries

  • Talented business manager with a track record of success in both operations and leadership.
  • Within Real Estate, senior Property Management Specialist and outstanding performer in strategic planning and client relations.
  • Achieved results within 6 months.
  • Tenant relations, sales, marketing, and business transactions are all areas where I excel.
  • Talented professional regarded as a capable leader and committed problem solver.
  • Collaborated with legal teams to execute evictions and rent delinquency resolutions, reducing past-due balances by 34% and improving cash flow.
  • Adaptable Property Management Specialist.
  • Field professional who is meticulous, well-organized, and decisive in cultivating and deepening productive relationships with owners, companies, and agency representatives.
  • Responsible Property Manager dedicated to providing a safe and comfortable environment for residents while also advocating for the building board's needs.
  • Achieved a 34% reduction in rent delinquencies.

Accomplishments

  • Coordinated disaster preparedness and emergency response plans across all managed properties, mitigating risks and enhancing tenant security.
  • Resolved product issue through consumer testing.
  • Improved inspection and maintenance processes, reducing tenant complaints related to property conditions by 40%.
  • Developed and maintained tenant relationships, leading to a 53% increase in positive tenant feedback and a 2% improvement in lease renewals.
  • Partnered with marketing and sales teams to ensure full occupancy, reducing the average vacancy period for units from one year to several months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Secured Lean for fire safety and property security compliance, reducing property risk and liability insurance premiums by $8 per year.
  • Obtained Six Sigma in property management and applied learnings to optimize maintenance operations, reducing service requests by 67%.
  • Prepared and presented annual budgets for a portfolio valued at $18, driving 77% growth in net operating income.
  • Secured new lease agreements for 17 commercial spaces, increasing annual rental income by $12 while maintaining a 67% tenant retention rate.

Affiliations

  • Facilities Management Association (FMA)
  • Society of Women Engineers
  • Toastmasters
  • Project Management Institute
  • National Apartment Association (NAA)
  • International Council of Shopping Centers (ICSC)
  • Leadership in Energy and Environmental Design (LEED) accreditation
  • American Medical Informatics Association
  • International Council of Nurses
  • Graduate, Realtor® Institute (GRI) Designation

Certifications

  • CompTIA A+ Technician
  • Certified Public Accountant
  • Urban Property Management Certificate - method
  • Google Certified Professional Cloud Architect
  • Certified Maintenance Manager (CMM) - National Association of Housing and Redevelopment Officials (NAHRO)
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Tenant Relations Specialist Certification - Vantage
  • Cisco Certified Network Associate (CCNA)
  • National Commercial Real Estate Certificate - system

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