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Skills

  • Netweaver
  • Database programming
  • Staff development
  • Web-based software engineering
  • Data entry
  • Hardware evaluation
  • HTML and XML
  • Strong verbal communication
  • Database design
  • Database management

Work Experiences

  • Quickly identified problems and alerted SAP Basis Administrator to any potential project delays.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Sought advice.
  • Performance testing protocols for SAP products such as Power BI and Adobe Creative Suite were designed by me.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Managed
  • Responded quickly to customer concerns and resolved program issues using data analysis and project management.
  • Invented
  • Prototyped new data processing capabilities quickly to ensure that they could be integrated into existing systems.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.

Summaries

  • Manages the entire product lifecycle, from initial installation to patching and maintenance to end-of-life procedures.
  • Professional with over 10 years of experience in project management and process improvement initiatives across the enterprise.
  • Focused on customer service
  • Highly effective in cross-functional collaboration, evaluating personnel performance, and putting in place top-notch strategies.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Innovative
  • Adaptable, tenacious, and capable project manager with over 7 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Proactive
  • Customer service specialist with 2 years of procedure experience who is dedicated and detail-oriented.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.

Accomplishments

  • Documented and resolved metric which led to initiative.
  • Developed a streamlined patching schedule that reduced system downtime by 3 hours per month and reduced security liability by 46%.
  • Collaborated with marketing to align SAP architecture with emerging business initiatives, facilitating a 19% increase in operational efficiency.
  • Successfully set up and configured SAP Cloud solutions, resulting in a 84% increase in remote work capability and enabling flexible operational support.
  • Engineered a disaster recovery plan within SAP environments, achieving a response time reduction of 7 minutes for system restores and failovers.
  • Developed troubleshooting standards for SAP Basis administrators, reducing Mean Time to Resolution (MTTR) by 12 hours across 14 critical issue categories.
  • Redesigned SAP security roles and authorizations across 4 user accounts, improving compliance with method while reducing the risk of security breaches.
  • Designed a proactive health check automation tool for SAP landscape monitoring, reducing manual intervention by 28% and cutting response time on alerts.
  • Instrumented comprehensive SAP infrastructure plans to effectively support anticipated business growth of 73% over framework, including capacity management.
  • Accelerated system diagnostics and troubleshooting by implementing automated scripts and workflows, reducing time spent on manual tasks by 61%.

Affiliations

  • Project Management Institute
  • Association for Supply Chain Management (APICS)
  • International Association of Software Architects (IASA)
  • Freemason
  • Project Management Institute (PMI) - IT Chapter
  • National Cyber Security Alliance Member
  • Technology Association of Georgia - Infrastructure and Operations Society
  • Society of Information Management (SIM)
  • Microsoft Certified: Azure Administrator Official Community
  • German-speaking SAP User Group (DSAG)

Certifications

  • SAP Certified Support Associate - SAP Application Lifecycle Management
  • Red Hat Certified Specialist in SAP Solutions on Red Hat Enterprise Linux
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)
  • Certified SAP HANA Technical Architect
  • SAP Certified Support Specialist – SAP NetWeaver Java Systems
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • Certified Information Systems Auditor (CISA)
  • Microsoft Certified Systems Engineer (MCSE)

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