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Skills

  • Early intervention on overdue accounts
  • Budgets
  • Program equipment
  • Cash flow optimization
  • Project organization
  • Debt Negotiation
  • Collection performance tracking
  • Customized collection approaches
  • Repayment plan structuring
  • Accurate payment posting

Work Experiences

  • Achieved a 81% monthly resolution rate of overdue accounts.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with Debt Collector Agents in assessing debt risk, resulting in a streamlined collection workflow that improved efficiency by 22%.
  • Achieved recovery since program inception.
  • Achieved record-setting recovery rates of 60%.
  • Achieved highest debt recovery performance.
  • Achieved recovery within 2019.
  • Collaborated with the compliance team.
  • Attained 65% collection success.
  • Decreased resolution time from 9 days to 15 days.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Capable of handling the most complex debt disputes, quickly developing actionable solutions that recovered $8 in bad debt over 7 months.
  • Costs were consistently reduced while profits were increased.
  • Within tight deadlines, adept at accurately preparing weekly and monthly reports.
  • Achieved up to 59% recovery in 2022.
  • Achieved Outstanding Service Award for Outstanding Service.
  • Assisted clients facing financial hardships.
  • Adept at managing highly delinquent portfolios.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Adept at managing highly delinquent portfolios and developing tailored repayment plans, resulting in a recovery of $3 over 9 months.

Accomplishments

  • Maintained a 67% compliance accuracy rate in collection procedures by collaborating with legal and compliance teams.
  • Closed 11 debtor accounts through mutually beneficial solutions, improving client satisfaction rates by 55%.
  • Ensured compliance with federal and state regulations by conducting audits of collection activities, maintaining a 42% compliance rate.
  • Achieved a 71% debt recovery rate on high-risk accounts through strategic negotiation and financial hardship assistance.
  • Reduced outstanding balances on accounts by 50% through proactive calling strategies designed to encourage early payments.
  • Leveraged data analytics to optimize follow-up schedules, increasing the recovery rate for delinquent accounts by 25%.
  • Handled escalated accounts and resolved complex disputes, leading to the recovery of 63% of the total outstanding debt in program cases.
  • Utilized Tableau to track payment patterns and forecast future collection trends, improving early intervention on overdue accounts.
  • Collaborated with team of 3 in the development of system.
  • Achieved the highest monthly resolution rate within the team, successfully collecting on 44% of the overdue accounts assigned within several months.

Affiliations

  • National Financial Educators Council (NFEC)
  • National Association of Credit Management (NACM)
  • Institute for Professionals in Taxation (IPT)
  • Credit Research Foundation (CRF)
  • Lions Club
  • Credit First Consumers Financial Network (CFCFN)
  • Jaycees
  • Risk Management Association (RMA)
  • Receivable Savvy Advisors Network
  • Society of Corporate Compliance and Ethics (SCCE)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Debt Negotiation and Mediation Course - system
  • ACA Professional Debt Collector Certification - method
  • ServSafe
  • Fair Debt Collection Practices Act (FDCPA) Certification - program
  • Certified Revenue Cycle Specialist (CRCS) – American Association of Healthcare Administrative Management (AAHAM)
  • First Aid/CPR Certified
  • Certified Time Management Professional (CTMP) - category
  • Telephone Debt Collection Professional Credential - category
  • Certified Public Accountant (CPA)

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