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Skills

  • Dispute resolution within SLA
  • Portfolio Management
  • Client empathy and active listening
  • Aging reports analysis
  • Time management and prioritization
  • Account write-off prevention
  • Customer service
  • Operational improvement
  • Ethical debt collection practices
  • Process improvement

Work Experiences

  • Adopted a customer-centric dialogue approach, decreasing resolution time from 11 days to 2 days while enhancing recovery efficiency by 34%.
  • Collaborated with Debt Collector Agents in assessing debt risk, resulting in a streamlined collection workflow that improved efficiency by 22%.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Looked for industry trends on social media and through online sources.
  • Developed a detailed credit scoring system for clients.
  • Oversaw the delivery of framework project by process team, which resulted in procedure.
  • Achieved a 81% monthly resolution rate of overdue accounts.
  • Conducted effective debtor outreach.
  • Collected post-collection feedback.
  • Developed and implemented KPIs for team performance, resulting in a 68% increase in overall collections activity.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Accounts Receivable Specialist with 9 years of experience in the accounts receivable function.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized for effective leadership and achievement of goals on a consistent basis.
  • Outstanding ability to resolve billing disputes, provide excellent customer service, and process payments.
  • Recognized as a dedicated professional who strives to exceed team goals and improve bottom line results.
  • Debt Collector Agent with 6 years of successful cross-functional collaboration and data analysis experience.
  • Analytical thinker with a strategic approach to pinpointing delays in payments, enabling a 18 months reduction in Days Sales Outstanding and boosting cash flow.
  • Skilled in tracking payments, resolving billing issues, and preparing account statements.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Developed and implemented automated reminder systems, resulting in a 56% increase in on-time payments.
  • Maintained a 67% compliance accuracy rate in collection procedures by collaborating with legal and compliance teams.
  • Documented and resolved category which led to program.
  • Reduced the need for legal escalations by resolving 72% of disputed accounts internally, maintaining strong client relations.
  • Achieved the highest monthly resolution rate within the team, successfully collecting on 44% of the overdue accounts assigned within several months.
  • Implemented an enhanced credit scoring model that reduced client credit risk by 47%, improving company profitability.
  • Increased collections efficiency by 17% after streamlining communications through automation tools and personalized call scripts.
  • Exceeded monthly and quarterly collection targets by achieving 15% of delinquent account recoveries.
  • Increased company-wide customer retention rates by resolving 40% of escalated delinquent disputes in a timely manner.
  • Consistently achieved 82% recovery rates on accounts aged over 9 days through persistent follow-ups and client communication.

Affiliations

  • International Association of Commercial Collectors (IACC)
  • Association for Financial Counseling and Planning Education (AFCPE)
  • Risk Management Association (RMA)
  • International Compliance Association (ICA)
  • American Marketing Association
  • Consumers for Responsible Debt Relievers (CRDR)
  • Receivables Management Association International (RMAI)
  • Association for Computing Machinery
  • Commercial Law League of America (CLLA)
  • Debt Buyers Association (DBA) International

Certifications

  • Google Certified Professional Cloud Architect
  • Legal & Ethical Aspects of Collections - category
  • International Association of Credit and Collection Professionals (IACC) Certification
  • Negotiation and Conflict Resolution Certification - category
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Certified Credit Risk Professional (CCRP) - standard
  • Fair Debt Collection Practices Act (FDCPA) Certification - program
  • Certified Revenue Cycle Specialist (CRCS) – American Association of Healthcare Administrative Management (AAHAM)
  • CompTIA A+ Technician

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