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Skills

  • Effective customer service communication
  • Customer service
  • Relationship development
  • Adaptability in fast-paced banking environments
  • Process improvement
  • Ability to triage tasks and manage multiple priorities
  • Business Development
  • Fraud detection and prevention
  • Operational improvement
  • First Aid/CPR

Work Experiences

  • Authored training guides for junior tellers.
  • Applied internal controls and processes diligently.
  • Achieved a 5% reduction in risk.
  • Collaborated with cross-functional teams to improve cash handling processes, reducing transaction time by 51%
  • Effectively reduced program errors by more than 2% using quality assurance and vendor management.
  • Devised strategies to develop and expand service sales to existing customers, resulting in an increase in annual revenue of 9%.
  • Achieved 36% customer satisfaction.
  • Coordinated daily cash reconciliation in a high-volume location.
  • Achieved 30% teller performance accuracy.
  • Kept a balancing record with a 3% accuracy rate.

Summaries

  • Achieved 100% accuracy.
  • Cash Teller is a capable Cash Teller with a proven track record in customer service, sales, and banking.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Professional banker with exceptional attention to detail and a high level of integrity.
  • Achieved 8 consecutive months of accuracy.
  • Team member who is dedicated and outgoing and is knowledgeable about cash handling procedures and management principles.
  • Achieved a 51% time reduction on key financial transactions.
  • Dedicated to maintaining the highest levels of security and customer satisfaction while achieving aggressive sales goals.
  • Industry regulations and asset protection strategies are well-understood.
  • Cross-selling bank products and services is a strength of this versatile banking professional.

Accomplishments

  • Collaborated with local businesses to manage cash deposits and withdrawals, optimizing branch-to-business relationship and increasing efficiency by 81%.
  • Processed over 2 daily cash deposits, withdrawals, and other transactions without a single cash-related error in 8 months.
  • Regularly contributed to branch team performance assessments, offering insights that improved team’s on-time closing rates by 30%.
  • Initiated cross-functional cooperation between cash-handling and operations teams, which led to tightening of reconciliation procedures and improved audit scores.
  • Identified and mitigated potential fraud attempts, saving the branch $5 in losses by leveraging company security measures.
  • Led process improvement initiative that decreased transaction times for high-volume deposit processing by 67%.
  • Facilitated the secure transfer of currency-in-excess, ensuring all movements followed company SOPs and preventing losses of over $17.
  • Executed high-volume currency exchanges in compliance with regulatory standards, ensuring no discrepancies in balances over 6 transactions.
  • Resolved over 12 daily customer discrepancies in cash and check transactions while maintaining a professional and calm demeanor during high-pressure periods.
  • Resolved product issue through consumer testing.

Affiliations

  • National Notary Association (NNA)
  • Institute of Internal Auditors (IIA)
  • Certified Financial Services Auditor (CFSA) – Affiliated Member
  • American Medical Informatics Association
  • National Association of Federal Credit Unions (NAFCU)
  • Bank Secrecy Act (BSA) Compliance Committee
  • Financial Planning Association (FPA)
  • Rotary Club - Banking and Finance Division
  • Toastmasters
  • Jaycees

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certificate in Operational Risk Management - process
  • Certified Anti-Money Laundering Specialist (CAMS)
  • Certified Treasury Professional (CTP)
  • Advanced Bank Teller Certification - metric
  • Certified Financial Crimes Specialist (CFCS)
  • Certified Financial Services Security Professional (CFSSP) - Beacon Labs
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR Certified

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