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Skills

  • Project organization
  • Nationwide logistics coordination
  • Lead Generation Optimization
  • MS Office
  • Compliance with state and federal regulations
  • Time management
  • Marketing campaign development
  • Inventory management
  • Budget Management
  • Customer service excellence

Work Experiences

  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Achieved results within 2022 year.
  • Taught newly hired Used Truck Managers how to upsell using stakeholder engagement and workflow optimization, boosting job expertise within 18 months.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Built long-term relationships with key commercial fleet clients, contributing to a fleet sales increase of 40% in 2015.
  • Built long-term relationships with key commercial fleet clients.
  • Educated customers about promotions to increase sales.
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.

Summaries

  • Within Miscellaneous, senior Used Truck Manager and outstanding performer in client relations and risk assessment.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Achieved a 21% boost in quarterly sales performance.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved results through targeted purchasing decisions.
  • Achieved savings through supplier negotiations.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.

Accomplishments

  • Developed key vendor relationships, leading to reduced vehicle acquisition costs by 64% year-on-year.
  • Introduced a streamlined vehicle evaluation system that reduced trade-in processing time by 18% and improved client satisfaction.
  • Implemented data-driven seasonal sales forecasting models that reduced aged inventory by 33%, optimizing profitability.
  • Led the purchasing and trade-in process, reducing inventory turnover timeline by 20% and increasing profit margins by 18%.
  • Introduced a personalized customer follow-up system that reduced post-sale churn by 50%, securing long-term relationships with key clients.
  • Reduced vehicle depreciation costs by 49% through strategic fleet lifecycle management and timely trade-ins.
  • Collaborated with third-party suppliers and reconditioners to streamline vehicle reconditioning, leading to reduced refurbishment time by 4 days.
  • Successfully negotiated trade-in terms with key fleet clients, increasing repeat business by 23%, contributing to consistent quarterly sales growth.
  • Analyzed sales data trends over 18 months to predict future inventory needs, leading to more efficient purchasing and less than 11% stock wastage.
  • Enhanced trade-in valuation techniques, securing more accurate appraisals and improving profit margins by 75% per vehicle.

Affiliations

  • Southeast Regional Truck Association (SARTA)
  • Used Truck Association (UTA)
  • American Marketing Association
  • Women In Trucking Association (WIT)
  • National Association of Fleet Administrators (NAFA)
  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • National Automobile Dealers Association (NADA)
  • Lions Club
  • National Trailer Dealers Association (NTDA)

Certifications

  • Certified Pre-Owned Management Certification - Northwind
  • Master Truck Manager Certification - 2023
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Dealership Management Program (CDMP) - Harbor & Co.
  • Compliance and Ethics Professional (CEP) - Society of Corporate Compliance and Ethics
  • Certified Trade-In Appraiser - Northwind
  • Certified Supply Chain Professional (CSCP) – APICS
  • Certified Automotive Dealership Online Marketing - Brightline
  • Automotive Dealership Management Certification – Brightline
  • Certified Sales Manager (CSM) – Northwind

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