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Skills

  • Team building
  • User training
  • Business operations
  • Insurance billing
  • Relationship development
  • MS Office
  • Communication with stakeholders
  • Security systems
  • Enterprise Network Monitoring Tools (e.g., SolarWinds, Nagios)
  • Helpdesk administration

Work Experiences

  • Kept my framework knowledge up to date by doing workflow optimization and data analysis.
  • Working with team members and customers to find workable solutions improved operations.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Used Microsoft Excel to compile data gathered from various sources.
  • Achieved 54% customer satisfaction score.
  • Contributed to a 39% optimization in resource use.
  • Trained team members and users in newly implemented and emerging technology to improve business productivity.
  • Coordinated with third-party service providers.
  • Coordinated with third-party service providers to troubleshoot cross-platform incidents, lowering the incident resolution time by 20%.
  • Troubleshot and resolved issues with peripheral devices like printers and copiers for end users.

Summaries

  • Motivating leader who has built and managed metric teams in the past.
  • Expert in method with a strong aptitude for implemented and improved.
  • Achieved a network uptime of 16%.
  • Ability to recognize program issues and integrate category solutions to achieve program.
  • Achieved a 83% reduction in average incident duration.
  • NOC Lead Operator with stakeholder engagement and risk assessment abilities.
  • Accelerated new hire onboarding.
  • Power BI and Adobe Creative Suite experts with exceptional interpersonal skills.
  • Communicative and team-oriented, with Workday expertise.
  • Strategic thinker with expertise in team leadership.

Accomplishments

  • Utilized risk assessment frameworks to minimize potential operational failures, contributing to a 67% increase in system stability.
  • Mentored junior operators, ensuring adherence to best practices and increasing team-wide response times by 36%, meeting service-level agreements (SLAs).
  • Monitored and updated security configurations with framework, ensuring compliance with Lean standards.
  • Assessed risks and implemented mitigation strategies, resulting in 60% improvement in business continuity during disaster recovery drills.
  • Implemented Jira integration, achieving a 39% decrease in false-positive alerts on the monitoring dashboard.
  • Played a key role in developing and implementing proactive monitoring protocols that eliminated 13 potential vulnerabilities before escalation.
  • Configured and maintained SAP systems, reducing latency across network connections by 76% and ensuring faster data throughput.
  • Overhauled disaster recovery plans, streamlining processes to reduce recovery time by 25% during network outages.
  • Collaborated with third-party vendors for system refresh projects, reducing hardware response delay by 53% and saving 4 in downtime costs.
  • Ensured SLA compliance for 77% of incidents by effectively managing team workload and incident triage processes.

Affiliations

  • Member, Association for Computing Machinery (ACM), Specialized in NOC and Network Operations
  • Participant, Certified in Risk and Information Systems Control (CRISC) Network, ISACA
  • Member, International Telecommunications Union (ITU), Network Integrity Working Group
  • Member, Information Systems Audit and Control Association (ISACA) – Focused on Network Security Audits
  • Advanced Membership, International Association of Network Operations Center Professionals
  • Associate, Global Network and NOC Management Research Cooperative
  • Affiliate, CompTIA Network+ Certification Club, 2024
  • Participant, Palo Alto Networks Security Operations Training, 2022
  • Certified, SolarWinds Certified Professional Program, Specialized in Monitoring and Diagnostics, 2022
  • Member, National Society of IT Service Managers and Network Operators

Certifications

  • ServSafe
  • Palo Alto Networks Certified Network Security Engineer (PCNSE)
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • CompTIA Security+
  • Salesforce
  • CompTIA IT Operations Specialist (CIOS)
  • Cisco Certified Network Associate (CCNA)
  • Certified Information Technology Infrastructure Library (ITIL)
  • Certified Information Security Manager (CISM)
  • Certified Network Defense Architect (CNDA)

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