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Skills

  • Team management
  • Cross-Selling Techniques
  • Transaction processing
  • Business operations
  • Ingredient inspection
  • Cash Handling
  • Food arrangement
  • Inventory organization
  • Relationship development
  • Customer relationship building

Work Experiences

  • Balanced tills and safes.
  • Provided 6 nutritious meals to students at process school on a daily basis.
  • Contributed to a 42% reduction in wait times by optimizing kitchen workflows and setting clear task priorities.
  • Assisted over 17 customers daily by offering recommendations, processing transactions, and ensuring an excellent concession stand experience.
  • Assisted guests by greeting them personally and taking their orders.
  • Cleaned the kitchen, as well as the tools and equipment used in the preparation of food.
  • Catered to a diverse range of tastes.
  • Accurately reconciled daily cash registers.
  • Coordinated an efficient team.
  • Collaborated with event organizers for specialized concession needs, leading to an additional revenue of $15 from custom orders.

Summaries

  • Food preparation is a strong suit, as is the ability to accommodate complex orders.
  • Eager to contribute quality assurance and budget management to the Harbor & Co. Team and add value.
  • Offering 2 years of customer service, system food preparation, and stocking and organizing deliveries experience.
  • Achieved a 41% reduction in workplace incidents.
  • Adept at stock level monitoring.
  • Concessions Associate skilled in leading teams, fostering teamwork, and ensuring that staff adhere to all safety standards. Achieved a 85% reduction in workplace incidents.
  • To provide excellent service, I'm used to paying close attention to the smallest details and maintaining a strong commitment to quality.
  • Collaborated with suppliers to maintain optimal supply levels.
  • Concessions Associate with 12 years of experience.
  • Actively identified stock gaps.

Accomplishments

  • Contributed to a 42% increase in concession sales through strategic upselling and promotional marketing campaigns.
  • Received and restocked inventory with a 83% accuracy rate, ensuring optimal stock levels ahead of high-traffic events.
  • Streamlined end-of-day reconciliation processes by implementing an efficient daily reporting system, reducing time spent by 12 minutes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a team of 6 colleagues in setting up and breaking down the concession stand during major events, reducing start-up time by 64%.
  • Resolved product issue through consumer testing.
  • Resolved customer complaints in under 10 minutes, improving guest satisfaction and repeat patronage at Columbus.
  • Reduced wait times by 26% by enhancing workflow efficiency and introducing pre-order options during peak periods.
  • Introduced a new system for tracking food temperatures at all concession stands, ensuring compliance and avoiding health-code violations.
  • Trained new hires on concession protocols, resulting in 25% faster integration of new team members with minimal errors.

Affiliations

  • Certified Special Events Professional (CSEP)
  • Lions Club
  • International Association of Administrative Professionals
  • Concessions Professional Certification (CPC)
  • Association for Computing Machinery
  • Freemason
  • National Automatic Merchandising Association (NAMA)
  • Institute of Food Technologists (IFT) - Concessions Sector
  • American Marketing Association (AMA) - Events Planning Sector
  • Retail Hospitality & Tourism Management Association

Certifications

  • Allergen Awareness Training Certification
  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)
  • Certified Safe Food Handler by the Health Department of Ohio
  • Cash Handling and Financial Accountability Certification
  • Certificate in Basic Supervisory Skills
  • Customer Service Excellence Certification with a focus on hospitality
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • ServSafe

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