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Skills

  • First Aid/CPR
  • Communications
  • Menu memorization
  • Recipes and menu planning
  • Upselling techniques
  • Customer service excellence
  • Team building
  • Conflict resolution
  • Cash Handling
  • Team collaboration

Work Experiences

  • Achieved a 22% boost in sales.
  • Provided product information and menu item explanations in consideration of dietary restrictions.
  • Promoted products by making recommendations and promoting specials, resulting in a 9% increase in daily sales.
  • Assisted over 17 customers daily by offering recommendations, processing transactions, and ensuring an excellent concession stand experience.
  • Balanced tills and safes.
  • Conducted temperature checks.
  • Collaborated with event management at Boston to ensure adequate snack and drink stock levels for peak hours, reducing out-of-stock items by 23%.
  • Achieved a 25% reduction in customer complaints.
  • Avoided potential health violations.
  • Accelerated deliveries by 79%.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Concessions Associate is a multi-talented Concessions Associate who is consistently rewarded for planning and operational improvements.
  • Achieved a 32% reduction in out-of-stock occurrences.
  • Adept at stock level monitoring.
  • Concessions Associate with 12 years of experience.
  • Adept Concessions Associate skilled in optimizing kitchen workflows.
  • Achieved a 24% improvement in customer spend during key events.
  • Achieved 63% resolution.
  • Experienced Concessions Associate food service professional with attention to detail.
  • Committed to financial transparency.

Accomplishments

  • Processed an average of 7 sales per shift at metric, emphasizing both speed and customer satisfaction.
  • Maintained concession stand cleanliness by adhering to strict food safety standards, exceeding health inspection requirements by 49%.
  • Enhanced the overall customer experience by offering personalized service and suggestions, contributing to increased customer return rates by 68%.
  • Reduced wait times by 26% by enhancing workflow efficiency and introducing pre-order options during peak periods.
  • Regularly collaborated with event managers to anticipate crowd size, reducing stockouts by 38% at program.
  • Contributed to a 42% increase in concession sales through strategic upselling and promotional marketing campaigns.
  • Spearheaded a new cleaning rota system at Portland to ensure hygiene standards, leading to a 57% improvement in workstation cleanliness.
  • Documented and resolved system which led to method.
  • Resolved customer complaints in under 10 minutes, improving guest satisfaction and repeat patronage at Columbus.
  • Helped introduce digital ordering kiosks, which reduced transaction times by 14 seconds per customer and increased order accuracy by 25%.

Affiliations

  • International Association of Administrative Professionals
  • International Live Events Association (ILEA)
  • Concessions Professional Certification (CPC)
  • American Marketing Association (AMA) - Events Planning Sector
  • Association for Computing Machinery
  • Project Management Institute
  • American Hospitality and Lodging Association (AHLA)
  • Association of Information Technology Professionals
  • Freelancers Union - Event Catering and Hospitality Support
  • Society of Women Engineers

Certifications

  • Certificate in Basic Supervisory Skills
  • Conflict Resolution and Mediation Training Certification
  • Bilingual Customer Service Certification - Brightline
  • TIPS (Training for Intervention Procedures) Alcohol Certification
  • Certified Professional in Customer Service and Assistance
  • Retail Customer Experience Certification
  • Point of Sale (POS) Systems Mastery Certification
  • Certified Guest Service Professional (CGSP) by AHLEI
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)

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