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Skills

  • Sage 50 US
  • Sorting and labeling
  • Spreadsheet management
  • Customer relations and communications
  • Business correspondence
  • Paperwork drafting
  • Documentation and control
  • Filing and data archiving
  • Attention to detail in data processing
  • Transcription and dictation

Work Experiences

  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Wrote business documents such as standard, framework, and process that were clear and professional.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Updated the program's category information in the tracking system.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Improved customer service ratings by 4% by training 5 new employees on proper phone handling techniques.

Summaries

  • Proven track record of updating offices and increasing overall productivity.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.
  • Student Administrative Aide who is motivated and has a good understanding of category processes, customer relations, and multi-line phone systems.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Prepared to bring 18 years of experience to Northwind and take on a new and challenging role.
  • Offering 7 years of experience in customer relations management.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Team player who is knowledgeable in client relations and strategic planning.
  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.
  • Bringing a track record of effectively scheduling to promote organization and availability.

Accomplishments

  • Collaborated with team of 16 in the development of method.
  • Optimized the student record retrieval process by implementing system, decreasing time spent on retrieval by 45%.
  • Documented and resolved metric which led to initiative.
  • Resolved standard for 3 students transitioning majors, aiding them through departmental guidelines and ensuring smooth academic transitions.
  • Led a student satisfaction survey yielding results that prompted process within the administrative office, driving improvements across repeat processes.
  • Organized and implemented an efficient filing system for over 5 academic documents, improving retrieval times by 20%.
  • Enhanced document management procedures, reducing task processing times and improving overall office efficiency by 73%.
  • Participated in the deployment of new academic software tools, which improved the speed and accuracy of student management tasks by 23%.
  • Collaborated with 16 cross-functional teams to troubleshoot and resolve inter-departmental challenges, improving workflow efficiencies by 44%.
  • Provided detailed training on new Salesforce features to administrative staff, ensuring overall efficiency improvement of 32% in day-to-day operations.

Affiliations

  • American Marketing Association
  • Project Management Institute
  • Research and Planning Group for California Community Colleges (RP Group)
  • Association for Supply Chain Management (APICS)
  • National Association of Student Personnel Administrators (NASPA)
  • Phi Theta Kappa Honor Society
  • Association of Institutional Research (AIR)
  • Student Personnel Association for Higher Education (SPAHE)
  • International Education Administrators (IEA) Network
  • National Academic Advising Association (NACADA)

Certifications

  • Professional in Human Resources (PHR)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Academic Advisor (CAA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Basic Project Leadership Skills Certification
  • CompTIA Network+
  • Student Services Specialist Certification - Ironclad Systems
  • Project Management Certification for Administrative Assistants - procedure
  • Effective Scheduling and Calendar Management Certification
  • Professional Administrative Support Certification - Brightline

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