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Skills

  • Organized
  • Employee scheduling
  • Cross-departmental collaboration
  • Distribution center management
  • Superb sales professional
  • Promotional support
  • Flexible schedule
  • Business operations
  • 10-Key
  • Minute taking

Work Experiences

  • Used a POS system to scan, weigh, and price items while maintaining a high level of productivity to keep lines moving.
  • Kept up to date on store, shelf, and order availability of process products to effectively answer customer inquiries.
  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Wrapped and bagged items for customers to protect them from damage and make them easier to transport.
  • Took, gave change, and double-checked over $8 in cash and credit payments, always maintaining accuracy and efficiency every day.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Independently resolved issues with POS systems, card readers, and receipt printers to avoid customer delays.
  • Successfully introduced new product lines that resulted in a 9% increase in annual profits.

Summaries

  • Sales, recruiting, and people management are among his specialties.
  • Checkout Supervisor with 15 years of successful process improvement and project management experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Checkout Supervisor is a multi-talented Checkout Supervisor who is consistently rewarded for planning and operational improvements.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Customer Service Representative with 18 years of retail experience in fast-paced, team-oriented environments.
  • Sales, customer service, and inventory management are all areas of expertise.
  • Agile and adaptable group leader with a stellar initiative history, a motivational approach, and an upbeat personality.
  • Very knowledgeable about Power BI, as well as initiative competitors and offerings.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.

Accomplishments

  • Awarded 14 merit increases during the first 17 years of employment.
  • Customer Service: Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Organized
  • Routinely helped as many as 4 customers each day in a high-volume retail outlet.
  • Sales: Consistently generated additional revenue through skilled sales techniques.
  • Consistently exceeded daily sales targets with an average of $4 in sales each day.
  • Documented and resolved method which led to system.
  • Collaborated with team of 5 in the development of process.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Contributed

Affiliations

  • Association of Information Technology Professionals
  • Certified Shift Supervisor Program
  • In-store Communication and Leadership Forum
  • Society of Human Resource Management
  • Professional Association for Team Training & Development (PATD)
  • Jaycees
  • Retail Industry Leadership Association (RILA)
  • International Organization for Standardization (ISO) Compliance Network
  • American Marketing Association
  • Retail Operations Controllers Network

Certifications

  • Certified Cash Handling Specialist – Vantage
  • Certified Retail Professional (CRP) – Vantage
  • Fundamentals of Retail Management Certificate - Brightline
  • Certified POS Systems Operator - Vantage
  • Apple Certified Associate (ACA)
  • Certified Customer Issue Resolution Specialist - Meridian
  • Certified Customer Service Professional (CCSP) - Lakeside Partners
  • Microsoft Certified Application Specialist (MCAS)
  • Sales Manager Certificate
  • CompTIA A+ Technician

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