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Skills

  • Budgets
  • Inventory control procedures
  • Microsoft Office Suite
  • Proficient in MS Office
  • Distribution center management
  • Courteous demeanor
  • 10-Key
  • Fluent in Spanish
  • Excellent multi-tasker
  • Document control

Work Experiences

  • Returned change and currency and processed debit and credit card payments with a 13% accuracy rate.
  • Kept my cash drawers accurate and secure by putting large bills away and maintaining optimal levels of small bills and change.
  • Maintained professionalism by keeping the check-out lines clean, tidy, and well-stocked.
  • Moved to the store display areas after unloading the product stock that had arrived.
  • Increased sales by 6% by providing purchasing advice and coordinated.
  • Examined transactions to resolve differences between accounting information and cash drawer information.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Used a POS system to scan, weigh, and price items while maintaining a high level of productivity to keep lines moving.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and workflow optimization talents.
  • Used Workday to draft and submit end-of-shift reports.

Summaries

  • Dedicated to exceeding sales targets.
  • Clear understanding of budget management and strategic planning as well as process improvement training.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • A customer service representative seeking a management position.
  • Leads by example and closely monitors performance in order to spot and address service inconsistencies.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Store Manager with a track record of increasing profits, cutting costs, improving inventory management, and improving customer service standards.
  • Within Customer Service, senior Checkout Supervisor and outstanding performer in client relations and workflow optimization.
  • Strengths in team leadership and client relations backed up by Customer Service training.
  • Professional with vendor management and workflow optimization abilities who is dependable and attentive.

Accomplishments

  • Secured
  • System Interacted with 12+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
  • Design: Responsible for creative design for prominent metric.
  • Oversaw
  • Assisted
  • Responded
  • Increased
  • Completed
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Integrated

Affiliations

  • Professional Association for Team Training & Development (PATD)
  • National Association of Social Workers
  • Logistics and Supply Chain Association (LSCA)
  • International Organization of Standardized Asset Management
  • Association for Supply Chain Management (APICS)
  • International Retail Merchandising Association
  • Retail Industry Leadership Association (RILA)
  • Customer Service Leadership Conference Member
  • Retail Loss Prevention Professionals Group
  • Point of Sale (POS) Professionals Association

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Sales Manager Certificate
  • Certified Store Operations Manager – Brightline
  • Sales Essentials Certificate
  • Project Management Professional (PMP)
  • Certified POS Troubleshooting Expert (POS-TX) - method
  • Retail Customer Service Excellence Certificate - Lakeside Partners
  • Certified Customer Service Professional (CCSP) - Lakeside Partners
  • Microsoft Certified Application Specialist (MCAS)
  • Bilingual Customer Service Specialist Certification - French - Ironclad Systems

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