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Skills

  • Customer return rate mitigation
  • Team building
  • Change management in quality procedures
  • Operations monitoring
  • Statistical Process Control (SPC)
  • Regulatory compliance
  • Data-driven decision making
  • Supervision
  • Corrective actions
  • Compliance rate improvement

Work Experiences

  • Achieved a 32% improvement in quality compliance.
  • Built and maintained rigorous process controls, increasing compliance to international standards and reducing regulatory penalties by $2.
  • Interpreted test results by comparing them to established specifications and control limits, and then made recommendations about whether or not the data should be released.
  • Championed a corrective action program.
  • Conducted a visual inspection of products to determine if they met quality standards.
  • Achieved Innovation Award for innovation.
  • Collaborated with cross-functional teams.
  • Checked the quality of raw materials and finished products and discarded anything that didn't meet safety standards.
  • Followed safety and clean-up procedures to comply with agency and regulatory mandates.
  • Investigated test results that appeared to be suspect.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Dedicated to learning, growing, and succeeding in Aerospace.
  • In process environments, a hardworking Quality Management Representative who is knowledgeable about sampling and testing procedures.
  • Achieved zero findings in audits.
  • Quality Control Analyst with experience testing Asana and Aerospace products.
  • To conduct experiments successfully, pays close attention to detail and uses critical reasoning.
  • Achieved defect reduction at the organizational level.
  • Achieved 40% higher compliance in internal audits.
  • Accomplished Quality Management expert who developed comprehensive inspection guidelines for Salesforce, reducing customer returns by 53% in 2015.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Coordinated with procurement to reduce supplier defects by 15%, improving final product quality.
  • Guided the company through successful FDA and ISO certifications, securing new business opportunities worth $6.
  • Designed and rolled out a comprehensive supplier evaluation program, increasing supplier performance by 25%.
  • Collaborated with team of 4 in the development of method.
  • Documented and resolved program which led to procedure.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Updated and automated incident reporting systems, reducing average incident closure time by 9 hours.
  • Increased customer satisfaction rate by 65% through proactive quality feedback loops and corrective actions.
  • Onboarded and trained production staff on quality control best practices, elevating overall production efficiency by 27%.

Affiliations

  • Certified Lead Auditor for ISO 9001:2015
  • International Organization for Standardization (ISO) Technical Committee Member
  • Lions Club
  • Trained in Failure Mode and Effects Analysis (FMEA) methodologies
  • Rotary International
  • Association for Computing Machinery
  • Statistical Process Control (SPC) User Group Member
  • Engineering Change Control Group Member
  • American Society for Quality (ASQ)
  • Certified HACCP Auditor (CHA)

Certifications

  • AS9100 Aerospace Quality Management System Lead Auditor Certification
  • Good Manufacturing Practice (GMP) Certification
  • Certified Quality Engineer (CQE) - ASQ
  • Certified Corrective Action Specialist (CCAS)
  • Certified Public Accountant
  • CompTIA Network+
  • Advanced Product Quality Planning (APQP) Certification
  • CompTIA Security+
  • ISO/TS 16949 Internal Auditor Certificate
  • Certified Process Improvement Professional (CPIP)

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