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Skills

  • Inventory control
  • Staff supervision
  • Hardware evaluation
  • Troubleshooting skills
  • Process equipment
  • Inspecting equipment
  • Cleanliness
  • Boiler designs
  • Staff development
  • Restaurant operations

Work Experiences

  • Method increased special promotion participation by 70%.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Achieved a 31% increase in high-margin drink sales.
  • Preventive, corrective, and predictive maintenance actions were carried out by me.
  • Was in charge of maintaining a daily social media presence in order to engage with customers and grow the customer base.
  • Created multi-threaded admin web applications based on method.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Looked at systems, equipment, and components to see what maintenance was required.
  • Was in charge of the startup, operations, and shutdown procedures.
  • Entered data into the Salesforce system, including payments, account information, and call logs.

Summaries

  • Front of House Supervisor with a track record of cutting costs, increasing productivity, and improving customer satisfaction.
  • The team leader was primarily responsible for training staff and resolving issues related to kitchen efficiency, inventory, customer satisfaction, and process.
  • Expert in fine dining and cheese, as well as extensive wine knowledge.
  • Front of House Supervisor is a dynamic Front of House Supervisor with excellent communication, recordkeeping, and time management skills.
  • Front of House Supervisor with more than 4 years of experience in food service and progressive leadership.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Clear understanding of team leadership and performance reporting as well as team leadership training.
  • Addressing customer concerns and resolving issues in a diplomatic manner.
  • Committed and hardworking food service manager with 6 years of experience managing food service in the Healthcare.

Accomplishments

  • Introduced a table assignment system to servers that reduced wait times by 60% and maximized seating capacity during peak times.
  • Collaborated with kitchen and bar managers to align on service strategies, boosting order accuracy and improving customer satisfaction by 37% points.
  • Collaborated with chefs and kitchen staff to ensure that special dietary needs were met, enhancing customer satisfaction ratings by 16%.
  • Increased sales 15% over two years.
  • Developed and rolled out employee engagement programs that boosted staff morale and reduced turnover by 60%.
  • Facilitated cross-departmental training sessions to promote operational consistency, enhancing service standards and reducing errors by 45%.
  • Trained new team members on service protocols, improving onboarding efficiency and reducing training time by 6 days.
  • Reduced wait times by an average of 79% through effective table turnover strategies and real-time floor management adjustments.
  • Led the identification and resolution of service bottlenecks, streamlining front-of-house procedures that resulted in a 27% increase in customer satisfaction.
  • Resolved product issue through consumer testing.

Affiliations

  • Society of Women Engineers
  • Food Safety and Management Certification by procedure
  • American Medical Informatics Association
  • Freemason
  • World Association of Chefs Societies (WACS)
  • National Restaurant Association
  • International Association of Business Communicators (IABC)
  • Hospitality Industry Professionals Network
  • International Council of Nurses
  • Society for Hospitality and Foodservice Management

Certifications

  • Certified in Emergency Preparedness and Response by method
  • Hospitality Sales & Marketing Skills Certification - Beacon Labs
  • Project Management Professional (PMP)
  • First Aid/CPR Certified
  • Frontline Leadership and Supervision Level 2 Certification - Raleigh
  • Certified Front Line Manager (CFLM) - Lakeside Partners
  • Cisco Certified Internetwork Expert (CCIE)
  • Food Safety Manager Certification - Boston
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)

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