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Front of House Supervisor resume examples

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Skills

  • Process implementation
  • Installing new components
  • Dinner service planning
  • Excellent communication skills
  • Employee training
  • Report writing
  • Pricing tool development
  • Business operations
  • Safe food handling
  • Food costs

Work Experiences

  • Achieved Outstanding Service Award for maintaining impeccable cleanliness.
  • Kept track of inventory by ordering and stocking uniforms, linens, beverages, and front-of-house supplies efficiently.
  • Achieved a 59% reduction in material waste.
  • Implemented server-side work chart rotation to promote solidarity and a high standard of cleanliness.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Helped employees adjust to new processes by coaching and assisting them.
  • Double-checked the data's accuracy and integrity.
  • Reorganized the bar and dining area, resulting in a 9% increase in efficiency.

Summaries

  • Knowledgable in a variety of design and testing methodologies.
  • Front of House Supervisor is a dynamic Front of House Supervisor with excellent communication, recordkeeping, and time management skills.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Stationary Engineer with 15+ years' experience managing industrial heating, cooling, and plumbing systems.
  • Customer satisfaction is our top priority.
  • Front of House Supervisor with over 14 years of program and initiative service experience.
  • Costs were consistently reduced while profits were increased.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Taking on a new challenging role with room for advancement.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.

Accomplishments

  • Led the introduction of a contactless payment solution, improving guest feedback on billing processes and cutting checkout times by 57% seconds.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 14 in the development of system.
  • Developed and rolled out employee engagement programs that boosted staff morale and reduced turnover by 60%.
  • Implemented upselling strategies that increased beverage sales by $11 per month.
  • Coordinated with back-of-house operations to improve communication and service consistency, which increased table turnover by 22%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed and implemented a recognition program that awarded top-performing staff, boosting team productivity by 67%.
  • Orchestrated service flow during a process, accommodating 5 guests while maintaining a 30% satisfaction rate.
  • Facilitated daily shift meetings to update team on menu changes, special promotions, and service goals, contributing to a 17% increase in sales.

Affiliations

  • National Hospitality Coalition for Diversity
  • Association for Supply Chain Management (APICS)
  • Foodservice Professionals Network
  • Certified Restaurant Supervisor (CRS) from Vantage
  • Diversity, Equity, and Inclusion in Hospitality Advisory Council
  • Freemason
  • National Council of Supervisors of Customer Service (NCSCS)
  • National Association of Social Workers
  • Customer Service Excellence Certification by procedure
  • Certified Hospitality Supervisor (CHS) from Northwind

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Professional in Hospitality Analytics (CHPA) - Lakeside Partners
  • Certified Hospitality Department Trainer (CHDT) - Northwind
  • Food Safety Manager Certification - Boston
  • Introduction to Facilities Management for Hospitality - Beacon Labs
  • Salesforce
  • Hospitality Leadership Certificate Program - method
  • Certified Hospitality Supervisor Safety Program - metric
  • Certified Restaurant Supervisor (CRS - National Restaurant Association)
  • Restaurant Management Certification Vantage

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