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Skills

  • Troubleshooting skills
  • Team Leadership
  • Budgets
  • Risk management processes and analysis
  • Data analysis
  • Performance evaluation
  • Exceptional time management
  • Recipes and menu planning
  • Inventory control
  • Process improvement

Work Experiences

  • Achieved improvement over 18 months.
  • Entered data into the Salesforce system, including payments, account information, and call logs.
  • Assessed service standards.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Managed the staff of 16 by providing motivational coaching and effective service and sales training programs.
  • Achieved a 32% uplift in employee engagement scores.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Kept track of inventory by ordering and stocking uniforms, linens, beverages, and front-of-house supplies efficiently.
  • Developed a new hiring, training, and promotion process to reduce turnover 2% and increase productivity 16%.
  • Conducted an initial client assessment and analysis to begin the research process.

Summaries

  • Through careful food ordering and implemented, we were able to save 11% in 6 months.
  • Top-producing salesperson and industry expert in Healthcare.
  • Years of progressive leadership experience 4
  • Knowledgable in a variety of design and testing methodologies.
  • Taking on a new challenging role with room for advancement.
  • Front of House Supervisor with 4 years of successful cross-functional collaboration and client relations experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Trained in food preparation and handling, inventory management, and customer service.
  • Offering 15 years of experience in general supervisory and management responsibilities, such as employee scheduling and customer service.
  • Detail-oriented and well-organized, with excellent problem-solving and planning skills.

Accomplishments

  • Coordinated with back-of-house operations to improve communication and service consistency, which increased table turnover by 22%.
  • Reduced front-of-house labor costs by $18 per week through more efficient scheduling and management of staff hours.
  • Designed and implemented a recognition program that awarded top-performing staff, boosting team productivity by 67%.
  • Documented and resolved category which led to standard.
  • Collaborated with chefs and kitchen staff to ensure that special dietary needs were met, enhancing customer satisfaction ratings by 16%.
  • Implemented upselling strategies that increased beverage sales by $11 per month.
  • Trained new team members on service protocols, improving onboarding efficiency and reducing training time by 6 days.
  • Resolved product issue through consumer testing.
  • Reduced wait times by an average of 79% through effective table turnover strategies and real-time floor management adjustments.
  • Monitored and enforced cash handling procedures, which led to a 83% reduction in accounting discrepancies over 6 months.

Affiliations

  • International Association of Business Communicators (IABC)
  • Hospitality Industry Professionals Network
  • Customer Experience Professionals Association (CXPA)
  • American Hotel & Lodging Association (AHLA)
  • International Association of Administrative Professionals
  • Team Leadership Development Program by Lakeside Partners
  • Toastmasters
  • Diversity, Equity, and Inclusion in Hospitality Advisory Council
  • Certified Hospitality Supervisor (CHS) from Northwind
  • National Supervisors Forum

Certifications

  • Certified Professional in Hospitality Analytics (CHPA) - Lakeside Partners
  • Certified Protection Officer (CPO)
  • Certified Hospitality Supervisor Safety Program - metric
  • Hospitality Leadership Certificate Program - method
  • Certified Front Line Manager (CFLM) - Lakeside Partners
  • Food Safety Manager Certification - Boston
  • Certified Business Analysis Professional (CBAP)
  • Customer Service Excellence in Hospitality Certification - framework
  • ServSafe Food Handler Certification
  • Project Management Professional (PMP)

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