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Skills

  • Supervision
  • First Aid/CPR
  • Data security and risk mitigation
  • IT infrastructure scalability improvements
  • CRM System Integration
  • Client relationship management
  • Cloud migration and management
  • Project management
  • Technical analysis
  • PC hardware and peripheral installation

Work Experiences

  • Assisted in the integration of CRM systems.
  • Addressed all technical queries within the past year.
  • Conducted risk assessments for IT implementations, averting potential system failures and saving the company $16 over a one year period.
  • Evaluated and adopted new technologies to meet changing industry needs.
  • Increased information sharing by improving computer system interfaces.
  • Adapted agile methodologies during implementation.
  • Went over performance benchmarks and came up with metrics to track in the future.
  • Presented cost-benefit and return-on-investment estimates to business leaders to help them plan and execute projects.
  • Aligned PC system configurations with business objectives.
  • Avoided major downtime.

Summaries

  • Contributed to long-term IT scalability.
  • Accomplished PC Implementation Specialist.
  • PC Implementation Specialist with extensive experience setting up hardware and software components for framework users.
  • Achieved zero downtime incidents.
  • Expert innovator with a track record of recommending new technologies to improve existing systems and introduce new ones.
  • Collaborative and organized PC Implementation Specialist.
  • Collaborative and organized PC Implementation Specialist with success in minimizing downtimes during migration projects, increasing operational efficiency by 25% and driving system accessibility improvements.
  • Within Computers Software, senior PC Implementation Specialist and outstanding performer in quality assurance and vendor management.
  • Achieved a 50% increase in user satisfaction.
  • Clear understanding of quality assurance and performance reporting as well as cross-functional collaboration training.

Accomplishments

  • Reduced cloud infrastructure expenses by optimizing server allocation, achieving cost savings of $72,000 monthly through improved resource usage.
  • Led the implementation of a system upgrade that reduced maintenance downtime by framework, resulting in improved service availability.
  • Facilitated simultaneous deployment of procedure across 14 sites, enhancing time-to-implementation by 40%.
  • Implemented multi-factor authentication during system installation, enhancing security postures and reducing breach events by 32%.
  • Designed a backup schedule and strategy for all critical systems, ensuring redundancies and reducing data loss risk by 57%.
  • Resolved complex network and hardware interfacing issues between new PC deployments and legacy systems, eliminating projected downtime by category.
  • Reduced help desk call volumes by developing comprehensive documentation on common PC issues, decreasing repetitive ticket requests by 50%.
  • Created implementation guides for Power BI transition processes, reducing support requests from team members by 24%.
  • Successfully installed and integrated 10 PCs with minimal downtime, ensuring company-wide availability during business-critical periods.
  • Collaborated with third-party vendors to evaluate and select Adobe Creative Suite, ensuring alignment with company goals and budgetary constraints.

Affiliations

  • Cloud Security Alliance (CSA) – standard
  • IT Service Management Forum (itSMF) USA Member
  • ServiceNow User Group (SNUG)
  • Toastmasters
  • HDI - The Association for Tech Support Professionals
  • International Association for Computer Information Systems (IACIS)
  • Certified Information Systems Security Professional (CISSP) Community
  • CompTIA Association of IT Professionals (AITP)
  • Information Systems Security Association (ISSA)
  • Women in Technology International (WITI)

Certifications

  • ServiceNow Certified System Administrator
  • Dell EMC Proven Professional Certification
  • CompTIA A+ Technician
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • CompTIA Network+ Certification
  • Red Hat Certified System Administrator (RHCSA)
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)
  • Microsoft Certified: Azure Fundamentals

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