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Skills

  • 10-key proficiency
  • Scheduling and calendar management
  • Spreadsheet development
  • Excel spreadsheets
  • Back office operations
  • Insurance eligibility verification
  • Resolving discrepancies
  • Memo preparation
  • Inventory management systems
  • Schedule management

Work Experiences

  • Answered 6 daily phone calls and transferred them to the appropriate Field Operations Assistant on a multi-line phone system.
  • Managed client correspondence, record tracking, and data communications while automating office operations.
  • Improved productivity initiatives such as itinerary coordination and appointment scheduling.
  • Was the main point of contact for all outside vendors who needed access to the building.
  • Created, documented, and implemented administrative processes to reduce process gaps and effectively train team members in proper protocols.
  • Quickly resolved method issues and escalated critical issues to Field Operations Assistant.
  • Was in charge of setting up conference rooms for business meetings and other events.
  • Updated the system to better organize office documents, resulting in increased efficiency and productivity.
  • Handled client calls and provided detailed answers to questions when Field Operations Assistant was unavailable.
  • Worked professionally to meet the needs of all clients, vendors, and public visitors.

Summaries

  • Administrative Assistant with strong customer service skills and the resilience to handle the challenges of fast-paced process environments.
  • With training in SAP use and excellent typing abilities, I am skilled at project management.
  • Punctual Administrative Assistant with a strong work ethic and excellent communication abilities.
  • Security-conscious and savvy when it comes to handling confidential documents.
  • Receptionist who is knowledgeable and professional and has experience with administrative support and customer service.
  • Administrative Assistant with extensive experience working with a wide range of clients and delivering outstanding results.
  • To support team goals and the overall corporate mission, a talented coordinator of daily operations, human capital, and company resources is needed.
  • Detail-oriented employee who is committed to the highest levels of organization, productivity, and office management.
  • Detail-oriented employee who can streamline procedures and keep the office in order.
  • Meticulous, with a track record of achieving company and client goals through process improvements and procedural adherence.

Accomplishments

  • Collaborated with field supervisors to implement ongoing safety training programs, lowering worksite incidents across category to zero during 2021.
  • Optimized technician schedules, distributing workloads equitably across 17 field staff and preventing backlogged projects.
  • Tracked and analyzed logbook data using ServiceNow, leading to more effective field reporting with a 10% reduction in errors.
  • Processed all invoices and work orders for 3 concurrent projects, ensuring financial accuracy and preventing overbilling cases worth over $2.
  • Supported the shift from a manual to a digital field operations system, cutting administrative processing time by 49%.
  • Facilitated cross-department communications, enabling more streamlined resource allocation, which decreased equipment downtime by 24%.
  • Successfully onboarded new field staff and trained them on company processes, helping reduce ramp-up time for new hires by 21%.
  • Maintained detailed records of field operations, improving compliance with vendor and regulatory audits by 10%.
  • Organized and facilitated field operations meetings to ensure ongoing communication between management and field teams, leading to a 82% increase in project visibility.
  • Managed daily scheduling for framework technicians, ensuring client-facing projects were delivered within agreed timelines.

Affiliations

  • Member of the Association for Contract Managers (ACM), applying specialized training in contractor oversight and billing accuracy within field projects.
  • Member of IFMA’s healthcare facility management branch, specializing in field operation standards for healthcare environments.
  • Attendee of annual NFPA (National Fire Protection Association) conferences, obtaining training on industry safety standards and risk mitigation practices.
  • Regular attendee of the American Production and Inventory Control Society (APICS) events, focusing on operations management and supply chain improvements.
  • Active affiliation with the American Planning Association (APA) on improving infrastructure planning through better coordination of field operations.
  • Participant in Certified Safety Professional (CSP) training courses, focusing on reducing unplanned downtime and enhancing preventive maintenance schedules.
  • Member of the Association for Operations Management (APICS), enhancing knowledge in supply chain & operations integration for field logistics.
  • Engaged in National Association for Business Economics (NABE), focused on applying economic analysis to workflow improvements in field operations.
  • Active participant in the Society of Maintenance & Reliability Professionals (SMRP), staying up-to-date on standards to enhance field operations.
  • Affiliated with the Global Facility Management Alliance (GFMA), gaining insights on global best practices in preventative maintenance and system audits.

Certifications

  • Advanced Data Analytics Certification by Meridian
  • SAP Certified Application Associate
  • Certified in Planning and Inventory Management (CPIM) by APICS
  • Certified Information Systems Security Professional (CISSP) by system
  • Certified Emergency Management Technician (CEMT) by IAEM
  • Professional Certificate in Microsoft Excel for Data Analysis by Vantage
  • Financial Reporting and Compliance Certification by Summit Group
  • Salesforce
  • Compliance and Risk Management Certification by Lakeside Partners
  • Lean Six Sigma Green Belt Certification

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