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Skills

  • Project organization
  • Information gathering and analysis
  • Internal and external stakeholder communication
  • Marketing automation tools Adobe Creative Suite usage
  • Organization
  • Business correspondence
  • Cross-functional team leadership
  • Data-driven decision making
  • Budget management and cost-saving initiatives
  • Regulatory compliance

Work Experiences

  • Completed transition within three years.
  • Coordinated 16 successful product launches.
  • Had an excellent attendance record and was always on time for work.
  • By developing public relations strategies and campaigns, I was able to increase revenue and support business objectives.
  • Achieved a 34% reduction in client attrition through improved customer service strategies and communication transparency.
  • Achieved a 65% reduction in project backlogs.
  • Coordinated with 8-person internal teams.
  • Achieved zero turnover during 2019.
  • Championed internal communication strategies, refining briefing processes and achieving a 67% reduction in project backlogs.
  • Achieved a 55% recovery in brand sentiment.

Summaries

  • Agency coordinator focused on optimizing workflows.
  • Agency coordinator specializing in cross-functional team leadership.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strengths in process improvement and workflow optimization backed up by Miscellaneous training.
  • Achieved a 65% improvement in overall efficiency.
  • Dedicated to developing targeted messaging to promote and inform the general public about upcoming events, promotions, and campaigns.
  • Energetic program professional with a strong background in engineering messages and the preparation of supporting professionally written materials to improve company image.
  • Authors speeches, press releases, and marketing materials with ease.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept in managing cross-functional teams to overhaul client onboarding processes, cutting the average sign-up to launch time by 4 weeks.

Accomplishments

  • Trained 16 employees on new project management tools which led to a 73% improvement in project tracking and resource management.
  • Facilitated the onboarding of 5 new clients through revised workflow strategies, reducing lead times by 28% and increasing client satisfaction scores.
  • Analyzed campaign performance metrics, generating detailed reports that enabled the team to adjust rapidly, improving conversion rates by 59% for Ironclad Systems.
  • Spearheaded a comprehensive audit of existing vendor contracts, identifying opportunities for cost optimization and delivering savings of approximately $8 annually.
  • Collaborated extensively with vendors, negotiating contracts resulting in an annual savings of $8 while maintaining long-term partnership stability.
  • Served as a primary liaison between client and creative teams, improving satisfaction rates by 65% and reducing project review cycles by 11 hours.
  • Documented and resolved framework which led to standard.
  • Managed crisis communication strategies for Brightline, mitigating negative press and resulting in a 26% improvement in brand sentiment and public perception.
  • Managed the successful deployment and onboarding of Adobe Creative Suite, reducing the agency’s total project delivery time by 10 days and increasing team productivity.
  • Led the integration of Agile methodology within a project management team, boosting project completion rates by 37% and enhancing responsiveness to client feedback.

Affiliations

  • Digital Marketing Institute (DMI)
  • International Association of Business Communicators (IABC)
  • International Council of Nurses
  • Global Association for Risk Professionals (GARP)
  • Society for Marketing Professional Services (SMPS)
  • Society for Marketing Advances (SMA)
  • National Contract Management Association (NCMA)
  • Association of Information Technology Professionals
  • National Association for Business Economics (NABE)
  • Association for Supply Chain Management (APICS)

Certifications

  • Google Ads Display Certification
  • Cisco Certified Network Associate (CCNA)
  • Certified International Project Manager (CIPM)
  • LinkedIn Learning Digital Marketing Strategy Certificate
  • Google Campaign Manager Certification
  • Project Management Professional (PMP)
  • Adobe Certified Expert (ACE) in Digital Media
  • Apple Certified Associate (ACA)
  • Hootsuite Social Marketing Certification
  • Certified ScrumMaster (CSM)

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