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Skills

  • MS Office
  • Marketing strategy formulation
  • Event planning
  • Strategic corporate guidance
  • Client engagement and relationship management
  • Creative problem-solving
  • Business operations
  • Team building
  • Supervision
  • Relationship development

Work Experiences

  • Championed internal communication strategies.
  • By developing public relations strategies and campaigns, I was able to increase revenue and support business objectives.
  • Collaborated with creative teams to deploy campaigns that improved client target reach by 23% over the previous quarter.
  • Achieved results over 9 years.
  • Had an excellent attendance record and was always on time for work.
  • Coordinated a multi-agency collaboration for Cedar Works.
  • Achieved a 34% reduction in client attrition through improved customer service strategies and communication transparency.
  • Coordinated with 8-person internal teams.
  • Transported Jira to 18 months customer locations.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Agency Coordinator with 5 years of successful workflow optimization and process improvement experience.
  • Achieved this on 16 occasions.
  • Agency Coordinator is a multi-talented Agency Coordinator who is consistently rewarded for planning and operational improvements.
  • Agency coordinator focused on optimizing workflows.
  • Agency Coordinator adept at managing complex client portfolios.
  • Agency Coordinator skilled in deploying advanced project management software, driving a 34% improvement in project efficiency and decision-making agility.
  • Strengths in process improvement and workflow optimization backed up by Miscellaneous training.
  • Agency coordinator with a passion for optimizing workflows and improving operational efficiency, delivering 15% faster project completion while reducing costs.
  • Averaged delivery ahead by 4 days.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Designed a new proposal submission system that reduced errors in client presentations by 60% and improved submission time by 9 days.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved framework which led to standard.
  • Implemented a standardized reporting process across the agency using Asana, resulting in a 26% reduction in data inconsistencies.
  • Led the integration of Agile methodology within a project management team, boosting project completion rates by 37% and enhancing responsiveness to client feedback.
  • Managed crisis communication strategies for Brightline, mitigating negative press and resulting in a 26% improvement in brand sentiment and public perception.
  • Coordinated and executed an end-to-end talent development program that improved overall retention by 58%, directly contributing to decreased hiring costs.
  • Facilitated the onboarding of 5 new clients through revised workflow strategies, reducing lead times by 28% and increasing client satisfaction scores.
  • Successfully executed a client onboarding review, implementing changes that improved task automation and reduced administrative workload by 28% hours per week.
  • Developed and maintained real-time performance dashboards for executive-level reporting, enabling Summit Group to implement data-driven decisions that improved campaign efficiency by 56%.

Affiliations

  • Association of Corporate Counsel (ACC)
  • Public Relations Society of America (PRSA)
  • American Management Association (AMA)
  • Society for Marketing Professional Services (SMPS)
  • International Executive Housekeepers Association (IEHA)
  • American Society of Association Executives (ASAE)
  • International Association of Conference Centers (IACC)
  • Rotary International
  • Association for Computing Machinery
  • Society for Marketing Advances (SMA)

Certifications

  • Hootsuite Social Marketing Certification
  • Google Campaign Manager Certification
  • Certified Marketing Professional by category
  • Certified Risk Manager (CRM)
  • Prince2 Foundation and Practitioner Certified
  • Lean Six Sigma Yellow Belt Certification
  • Contract Administrator Certificate (Certified by standard)
  • HubSpot Inbound Marketing Certification
  • Certified Public Accountant (CPA)
  • Event Planning and Coordination Certification, by Summit Group

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