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Skills

  • Problem resolution
  • Capacity planning
  • Desktop support
  • Vendor relationship management
  • Cybersecurity best practices
  • Data entry
  • MS Office
  • Team leadership and development
  • Network Troubleshooting
  • Active Directory Management

Work Experiences

  • Set up workstations for employees by configuring hardware, devices, and software.
  • Interacted with customers and responded to their questions via email, phone, website live chat, and online forums.
  • Accelerated software deployment times.
  • Benchmark tested new systems.
  • Attended by over 14 faculty staff.
  • Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
  • Contributed to a 16% increase in user satisfaction ratings.
  • Achieved 60% annual maintenance savings.
  • Collaborated with university IT department to upgrade lab infrastructure, resulting in 64% increase in performance.
  • Worked closely with ServiceNow and Jira users to provide solutions to operations issues via phone, email, live chat, and web teleconference.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Cloud computing and server migration expert.
  • Specializes in metric and category product troubleshooting.
  • Cloud computing and server migration expert, successfully led system upgrades to increase lab utilization and performance efficiency by 17%.
  • Competent Computer Lab Manager with experience assisting method users with a wide range of computer, mobile device, and peripheral equipment issues.
  • Effectively troubleshoots and resolves issues on its own.
  • Achieved results over several months.
  • Promotes risk assessment and vendor management skills that are dynamic.
  • Analytical Computer Lab Manager.
  • Adept at problem-solving and root cause analysis, resolving 12 technical tickets per week with a 34% satisfaction rate from end users.

Accomplishments

  • Assisted in planning and coordinating an IT infrastructure upgrade that improved lab network speed by 71%.
  • Collaborated with department heads to implement new lab modules involving Adobe Creative Suite, boosting student enrollment in related courses by 19%.
  • Managed inventory tracking for 11 workstations and framework, ensuring all assets were up-to-date and functional.
  • Served as the primary technical advisory for 2 cross-department IT projects, ensuring alignment with lab capabilities and budgets.
  • Proactively monitored and maintained lab safety procedures, receiving Top Performer from method in 2016.
  • Automated the lab maintenance schedule, resulting in 70% fewer hardware failures and significantly reduced repair time.
  • Coordinated hardware and software vendor relations, leading to 32% reduction in downtime and swift issue resolution.
  • Migrated legacy software systems to process, achieving a 33% reduction in compatibility issues and system crashes.
  • Established a remote support system allowing off-site faculty and students to access lab computers securely.
  • Successfully resolved over 2 high-priority technical issues within several months, ensuring critical lab uptime during examination periods.

Affiliations

  • International Association of Computer Science and Information Technology (IACSIT) – Peer reviewer for conferences covering technological advancements in educational labs.
  • Association of Information Technology Professionals
  • Association of Network Professionals – Contributor to group workshops on network design improvements for higher traffic lab environments.
  • American Marketing Association
  • VMware User Group (VMUG) – Regular attendee of conferences related to virtualization solutions for enhanced lab performance.
  • Educause – Member participating in higher-ed IT forums, webinars, and lab infrastructure management discussions.
  • Google for Education Certified Trainer – Providing hands-on training for faculty and students in incorporating Google tools across lab-based learning platforms.
  • American Society of Safety Professionals
  • Project Management Institute
  • System Administrator Guild (SAGE) – Participation in industry forums around administrative best practices and lab-centric problem-solving techniques.

Certifications

  • Microsoft Office Specialist (MOS) Expert
  • Certified Information Systems Auditor (CISA)
  • Project Management Professional (PMP)
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Microsoft Certified: Azure Administrator Associate
  • Certified Ethical Hacker (CEH)
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • Amazon Web Services (AWS) Certified Solutions Architect
  • Certified Public Accountant

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