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Skills

  • Category oversight
  • Project management
  • Packaging and sanitation
  • Employee performance management
  • Process improvement
  • Meeting facilitation
  • Schedule management
  • Outsourcing
  • Bilingual
  • Human Resources Leadership

Work Experiences

  • Evaluated employee performance and implemented incentives and team-building events to boost morale.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Started deploying a new standard solution for process improvement, which resulted in metric.
  • Was in charge of ad hoc administrative tasks such as calendar management, customer correspondence, data entry, filing, and post-production.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Implemented cutting-edge programs, such as the framework program, to boost employee retention and reduce turnover.
  • Oversaw all merchandising, replenishment, and inventory decisions to drive growth.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on risk assessment and process improvement.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.

Summaries

  • Experienced Business Support Officer with success in driving innovation and early adoption of emerging technologies and platforms.
  • Skilled Business Support Officer with solid experience managing all levels of multiple projects, including budgeting and administration.
  • Business Support Officer is a multi-talented Business Support Officer who is consistently rewarded for planning and operational improvements.
  • Detail-oriented Business Support Officer motivated to contribute category and method skills to growth-oriented positions
  • Dedicated Business Support Officer with management experience and a willingness to take on additional responsibilities in order to meet tight deadlines.
  • Offering data analysis and workflow optimization, meticulous leader and strategic planner with broad managerial acumen.
  • Clerical support, document preparation, and presentation development are all skills that I have.
  • Recruiting established talent in project management and process improvement for Business Support Officer.
  • Skilled Business Support Officer capable of handling all administrative needs for the company on their own.
  • Within Miscellaneous, senior Business Support Officer and outstanding performer in client relations and strategic planning.

Accomplishments

  • Marketing: Implemented marketing strategies which resulted in category growth of customer base.
  • Designed and maintained Jira solutions to automate recurring tasks, saving initiative per week per team member.
  • Improved financial reporting accuracy by 51% after conducting in-depth analysis of discrepancies and revising reconciliation processes.
  • Developed an employee feedback and engagement system which resulted in a 57% increase in staff morale and retention.
  • Reduced operational costs by 45% by optimizing inventory control processes while maintaining service quality.
  • Worked with IT and HR teams to roll out an employee recognition platform that led to a 55% increase in employee engagement.
  • Monitored department budgets totaling 15, staying within budget parameters and lowering operational costs by 36%.
  • Oversaw the coordination of corporate events, reducing total budget spend by 77% while increasing attendee satisfaction.
  • Developed automated approval workflows for expense reports, reducing processing time by 47% and bottlenecks in financial workflows.
  • Initiated cross-functional knowledge-sharing sessions that led to a 75% increase in team collaboration and project efficiency.

Affiliations

  • Society of Human Resource Management
  • Certified practitioner through the International Institute of Business Analysis (IIBA)
  • Lions Club
  • American Marketing Association
  • American Society of Safety Professionals
  • American Medical Informatics Association
  • Committee member for Business Support Awards through the Business Support Network
  • Affiliated with the National Contract Management Association (NCMA)
  • Member of the Institute of Financial Operations & Leadership (IFOL)
  • Mentor through the National Small Business Association (NSBA)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Administrative Professional (CAP) from IAAP
  • Certified Information Systems Auditor (CISA) from ISACA
  • Advanced Written Communication Skills Certification from Summit Group
  • Stakeholder Engagement Certificate from Vantage
  • Certified Professional in Supervisory Management from AMA
  • Microsoft Certified Systems Engineer (MCSE)
  • Certificate in Data Analysis for Business Professionals from Beacon Labs
  • Certified Public Accountant (CPA)
  • Salesforce

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