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Skills

  • Relationship development
  • Event setup and logistics
  • Cost reduction strategies
  • Chapel organization
  • Embalming oversight and assistance
  • Client family liaison
  • Family support during grieving
  • Crisis management
  • Project organization
  • Team management

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assisted in preparing funeral services.
  • Achieved Excellence Award for going above and beyond in providing exceptional support to attendees with special accessibility needs during services.
  • Transported QuickBooks to the past year customer locations.
  • Coordinated with clergy and ceremony officiants to ensure the proper religious or cultural rites were observed during services.
  • Greeted funeral attendees and helped with seating arrangements.
  • Created custom floral arrangements.
  • Achieved high satisfaction ratings.
  • Coordinated a multi-location funeral service.
  • Contributed to the development of grief counseling brochures.

Summaries

  • Assisted with religious ceremonies.
  • Conducted follow-up counseling and wellness checks.
  • Achieved cost savings.
  • Funeral Assistant with a lot of customer service experience and a good sense of community relations.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Funeral Services Assistant with 3 years of successful cross-functional collaboration and client relations experience.
  • Costs were consistently reduced while profits were increased.
  • Compassionate and reliable Funeral Services Assistant with 6 years of experience directing service routes and overseeing transport logistics during sensitive periods.
  • Eager to apply my skills in funeral coordination, memorial material creation, and funeral home operations to a Funeral Services Assistant opportunity.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Documented and resolved procedure which led to standard.
  • Worked closely with mortuary staff to ensure prompt and sensitive handling of remains while adhering to legal regulations and customer expectations.
  • Achieved Excellence Award in recognition of my compassionate approach to client care and support during the planning process.
  • Introduced an updated calendar management system that improved ceremony scheduling accuracy and reduced overlap errors by 29%.
  • Interacted directly with grief counselors to provide families with immediate support and resources, improving customer care ratings by 33%.
  • Collaborated with team of 15 in the development of initiative.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Recognized with Outstanding Service Award for demonstrating exemplary service in assisting families through complex estate and funeral pre-planning.
  • Successfully handled up to 17 concurrent service setups, ensuring each service was completed on time and to the family's satisfaction.
  • Expertly assisted in the preparation and set-up for more than 5 memorial services and wakes annually, consistently receiving positive family feedback.

Affiliations

  • The British Institute of Embalmers (BIE)
  • American Board of Funeral Service Education (ABFSE)
  • Federation of Burial and Cremation Authorities (FBCA)
  • Speaker at Annual Funeral Service conferences (2022)
  • Membership with the National Hospice and Palliative Care Organization (NHPCO)
  • International Council of Nurses
  • Contributions to articles published in grief and funeral service journals (e.g., procedure, 2017)
  • American Marketing Association
  • Facilitator of a local grief counseling support group
  • Academy of Professional Funeral Service Practice (APFSP)

Certifications

  • ICF Accredited Coach Training for Crisis Management - International Coach Federation (ICF)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • Certified Tissue Procurement Specialist (CTPS) - American Association of Tissue Banks (AATB)
  • Project Management Professional (PMP)
  • CompTIA Network+
  • Certified Funeral Celebrant - Certified Celebrant Training by InSight Institute
  • Grief Recovery Method Specialist Certification - Grief Recovery Institute
  • Google Certified Professional Cloud Architect
  • Death Companion Certification - INELDA (International End of Life Doula Association)

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