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Skills

  • Team Leadership
  • Process optimization
  • Business operations management
  • Supply Chain Management
  • Conflict resolution
  • Product lifecycle management
  • Process implementation
  • Data Management
  • Strong verbal communication
  • Project management

Work Experiences

  • Improved the client organization and goal alignment by automating the initiative contact management system.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Conducted ongoing supplier evaluations to assess delivery quality, timeliness, and compliance while maintaining strict cost controls and maximizing operational efficiency.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Schedule appointments with potential and current customers to promote new products and services.
  • Devised, implemented, and tracked promotional strategies to increase long-term business success by maximizing sales and profits.
  • Increased the team's revenue by over $10 in sales.
  • Met sales and service targets of $10 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Used ServiceNow to keep track of important account and sales information in the company database.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Construction industry's success.
  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Customer-focused General Manager with 9 years of experience who is committed to expanding process improvement and project management.
  • French is a bilingual individual who is fluent in both languages.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Knowledgable in a variety of design and testing methodologies.
  • With 6 years of customer service experience, Independent Business Owner is insightful.
  • Top-producing salesperson and industry expert in Construction.
  • A pleasant personality and a customer-focused background, as well as knowledge of strategic planning.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.

Accomplishments

  • Designed and launched an e-commerce platform that generated $3 in revenue within the first two years.
  • Optimized financial reporting systems using Jira, decreasing manual errors by 49% and reducing reporting time by metric.
  • Streamlined operational processes by implementing new workflows, leading to a reduction in overhead costs by $18 annually.
  • Collaborated with team of 7 in the development of process.
  • Analyzed and re-negotiated vendor contracts to secure up to 62% discount, resulting in $7 in yearly cost savings.
  • Implemented customer retention strategies that increased repeat business by 24%, adding an additional $2 to yearly revenue.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a sustainability initiative to reduce energy consumption, resulting in yearly savings of $2 and increased positive press.
  • Assessed customer feedback using analytics software to improve product offerings, resulting in a 76% satisfaction rate increase.
  • Integrated new e-commerce management software, improving order processing efficiency by 20% and reducing cart abandonment rates.

Affiliations

  • National Federation of Independent Business (NFIB)
  • Project Management Institute
  • Independent Retailer Conference (IRC)
  • Rotary International
  • Association for Supply Chain Management (APICS)
  • National Association for the Self-Employed (NASE)
  • International Council of Nurses
  • E-Commerce Foundation (ECF)
  • Woman Presidents' Organization (WPO)
  • Young Presidents’ Organization (YPO)

Certifications

  • Certified Business Process Management (BPM) Specialist by Northwind
  • Global Business Leadership Certification from method
  • Google Certified Professional Cloud Architect
  • Entrepreneurship Certification from framework
  • Certified Six Sigma Green Belt (CSSGB) by Northwind
  • Salesforce
  • Certified Financial Modeling & Valuation Analyst (FMVA) by Corporate Finance Institute
  • Certified Business Owner (CBO) from Vantage
  • Certified Marketing Consultant (CMC) from program
  • Certified Protection Officer (CPO)

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