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Skills

  • Process implementation
  • Self-motivated
  • Skilled in Tableau
  • Project lifecycle management
  • Product lifecycle management
  • Marketing strategy development
  • Data Management
  • Team liaison
  • Document scanning
  • User interface understanding

Work Experiences

  • Answered an average of 13 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Entered data into the Microsoft Excel system, including payments, account information, and call logs.
  • Coordinated and managed the performance of standard and system employees in order to increase customer satisfaction, operational efficiency, and profit margins.
  • Improved the client organization and goal alignment by automating the initiative contact management system.
  • Acquired 17 new customers, resulting in 12% revenue for the team.
  • Used performance and initiative report data to assess and improve operations in order to meet changing conditions and anticipated needs.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Met sales and service targets of $10 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.

Summaries

  • Top-producing salesperson and industry expert in Construction.
  • Customer-focused General Manager with 9 years of experience who is committed to expanding process improvement and project management.
  • Dedicated to providing excellent customer service and maintaining customer relationships.
  • Dedicated, articulate, and tenacious sales professional with a track record of exceeding goals through the use of strategy and advanced people skills.
  • Recruiting and training employees at all levels to meet customer and business demands is a strength.
  • Professional goal-oriented manager with a track record of Construction success.
  • Motivated Independent Business Owner with experience managing large-scale projects, including budgeting and administration.
  • Among his accomplishments is the creation of a system app for use in the program industry.
  • Offering data analysis and cross-functional collaboration, meticulous leader and strategic planner with broad managerial acumen.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Enhanced the customer feedback loop by integrating CRM feedback tools, increasing product satisfaction ratings by 55%.
  • Designed and implemented a customer loyalty program, increasing customer retention rates by 83% and boosting revenue by $10.
  • Created a new B2B lead generation strategy that increased qualified leads by 63% and boosted conversion rates by 45%.
  • Integrated new e-commerce management software, improving order processing efficiency by 20% and reducing cart abandonment rates.
  • Mentored junior staff in the areas of contract law basics and business management, enhancing team capabilities and reducing legal risks.
  • Reduced customer support response times by 16% by introducing new training initiatives and revamping support ticket workflows.
  • Collaborated with team of 7 in the development of process.
  • Led the negotiation of service contracts that saved Vantage $8 annually while enhancing vendor relationships.
  • Streamlined operational processes by implementing new workflows, leading to a reduction in overhead costs by $18 annually.
  • Increased sales 13% over 18 months.

Affiliations

  • Small Business & Entrepreneurship Council (SBE Council)
  • American Institute of Certified Public Accountants (AICPA)
  • Freemason
  • International Association of Administrative Professionals
  • Young Presidents’ Organization (YPO)
  • National Federation of Independent Business (NFIB)
  • U.S. Small Business Administration (SBA) Program Alumni
  • Society of Women Engineers
  • American Society of Safety Professionals
  • Institute for Independent Business (IIB)

Certifications

  • Entrepreneurship Certification from framework
  • Customer Service Excellence Certification by initiative
  • Customer Loyalty Specialist (CLS) Certification from Harbor & Co.
  • Certified Business Process Management (BPM) Specialist by Northwind
  • First Aid/CPR Certified
  • Certified Small Business Consultant (CSBC) from Brightline
  • Certified eCommerce Specialist (CES) by process
  • Certified Business Coach (CBC) from the Worldwide Association of Business Coaches
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)

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