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Skills

  • Technical analysis
  • Network infrastructure setup and troubleshooting
  • Program installations
  • Automated system monitoring
  • Backup strategy development
  • Team building
  • First Aid/CPR
  • Inventory management of IT assets
  • Patch deployment and system updates
  • Project organization

Work Experiences

  • Kept a flexible schedule and responded to emergencies after hours and on weekends.
  • Conducted system audits.
  • Collaborated with stakeholders across ServiceNow departments to tailor system configurations based on functional requirements.
  • Assisted in developing and deploying a company-wide Salesforce that increased operational efficiency by 44%.
  • Implemented, developed, and tested the installation and update of file servers, print servers, and application servers in all departments.
  • Acted as the primary liaison between users and vendors.
  • Looked for industry trends on social media and through online sources.
  • Achieved compliance 9 months ahead of schedule.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Saved $16 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Consistently delivered 71% improvement in operational efficiency.
  • Configured and managed 10 servers.
  • Problem-solving and decision-making skills are exceptional.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Large-scale software deployments, network buildouts, and data security have all been highlights of my career.
  • Achieved a 79% success rate in issue resolution.
  • Collaborative System Associate with hands-on experience leading team implementations of cutting-edge architectures that reduce server load times by 39% across Portland.
  • Achieved 75% savings in hardware.
  • Accomplished System Associate with deep experience in end-user training, driving a 70% increase in software adoption rates and reducing security vulnerabilities through education.

Accomplishments

  • Reduced system recovery time by 66% through optimization of backup procedures and regular system checks.
  • Led a team of 16 systems engineers to deploy and optimize applications at Portland, reducing system disruptions by 79%.
  • Developed customized software configurations for key internal platforms, shortening project completion time by 44%.
  • Succeeded in reducing overall IT support call times by 46% through efficient problem identification and solution processes.
  • Created and optimized access control measures, limiting security breaches and improving network defense standards by 65%.
  • Developed and enforced security policy compliance across various departments, leading to a significant 35% reduction in security incidents.
  • Designed and implemented server monitoring tools, which identified and prevented 17 potential system failures.
  • Provided technical support for 15 end-users, resolving IT issues in a timely manner and improving user satisfaction by 76%.
  • Resolved product issue through consumer testing.
  • Enhanced IT infrastructure by deploying method, enabling real-time collaboration and cutting project delays by 66%.

Affiliations

  • Association of Enterprise Architects (AEA)
  • Association for Supply Chain Management (APICS)
  • Institute for Certification of Computing Professionals (ICCP)
  • National Association of Social Workers
  • Project Management Institute (PMI)
  • Business Analysis Body of Knowledge (BABOK)
  • IT Service Management Forum (itSMF)
  • Disaster Recovery Institute International (DRII)
  • Database Administration Institute (DBAI)
  • Network Professional Association (NPA)

Certifications

  • Cisco Certified Network Associate (CCNA) Routing and Switching
  • Amazon Web Services (AWS) Certified Cloud Practitioner
  • CompTIA Security+
  • Certified Information Systems Auditor (CISA)
  • Microsoft Certified: Azure Administrator Associate
  • Certified Kubernetes Administrator (CKA)
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE) - 2021
  • Google Cloud Certified - Associate Cloud Engineer
  • SHRM Certified Professional (SHRM-CP)

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