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Skills

  • Crisis De-escalation Techniques
  • Advanced communication and negotiation skills
  • Data analysis
  • Relationship development
  • Business operations
  • Onsite facility tours
  • Partnership development with local organizations
  • Cross-functional team collaboration
  • Client Intake Coordination
  • Team building

Work Experiences

  • Held community workshops to promote various programs and inform the public about services that are available.
  • Collaborated with Six Sigma certified professionals.
  • Authored and executed quality assurance protocols, consistently achieving a 52% improvement in compliance with state and federal mandates.
  • Designed and developed programs and tracked their effectiveness against the needs of individual participants.
  • Achieved a reduction of 80%.
  • Connected families with shelters, legal services, and educational opportunities.
  • Coordinated with city and state officials.
  • Analyzed client data to proactively identify gaps in care, improving service delivery through targeted support initiatives.
  • Achieved a 33% improvement in compliance.
  • Worked with multidisciplinary teams to improve client care and remove roadblocks in case management.

Summaries

  • Adept at fostering partnerships with local organizations.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • In-depth understanding of category case management, including project management and performance reporting for a positive revenue cycle impact.
  • Boosted client success rates by 37%.
  • With forward-thinking strategies and skilled leadership over teams and resources, she has a track record of increasing community support.
  • Within Miscellaneous, senior Case Management Program Manager and outstanding performer in data analysis and workflow optimization.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Director of Social Services with extensive research, grant writing, and communication skills.
  • Boosted case outcome monitoring efficiency by 17%.

Accomplishments

  • Monitored and optimized program KPIs, resulting in a 40% boost in resource allocation efficiency and staff performance.
  • Supervised and provided continuous professional development for a remote team of 11 case managers, boosting team efficiency by 69%.
  • Developed and led training programs for case managers on the latest regulatory updates, ensuring standard compliance across all services.
  • Documented and resolved program which led to system.
  • Secured partnerships with local health providers, increasing client access to care by 47% and improving outcomes for vulnerable groups.
  • Led cross-functional teams in securing $2 in funding to enhance program delivery and expand outreach to underserved populations.
  • Negotiated high-value contracts with local service providers, achieving a 82% increase in available client support services.
  • Authored and presented data analysis reports to executive leadership, aiding program refinements that improved service outcomes by 15%.
  • Directed multi-level program reviews that led to the restructuring of service delivery models, cutting operating costs by 43%.
  • Orchestrated community outreach campaigns that increased program enrollment by 60% within 18 months.

Affiliations

  • American Public Health Association (APHA)
  • Society of Women Engineers
  • American Society of Safety Professionals
  • National Council on Family Relations (NCFR)
  • Health Information Management Systems Society (HIMSS) - Community Health Focus Group
  • American Nurses Association (ANA) - Case Management Chapter
  • International Council of Nurses
  • Case Management Society of America (CMSA)
  • Crisis Intervention Team International (CITI)
  • Jaycees

Certifications

  • Human Services Management Certificate Beacon Labs, 2018
  • Apple Certified Associate (ACA)
  • Certified Social Work Case Manager (C-SWCM)
  • Certified Compassion Fatigue Professional (CCFP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Certified Hospice and Palliative Care Social Worker (ACHP-SW)
  • Certified Health Data Analyst (CHDA)
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)
  • Care Management Leadership Certification Meridian, 2019

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