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Skills

  • Report writing and documentation
  • First Aid/CPR
  • Insurance billing
  • Cross-functional team collaboration
  • Data-driven decision making
  • CCTV
  • Employee motivation and engagement strategies
  • Business operations
  • Quality program protocols
  • Customer relationship management (CRM) utilization

Work Experiences

  • Achieved results within the first 3 months.
  • Assessed the mental health of clients regularly.
  • Provided excellent assistance with general household tasks such as cooking, meal preparation, and grocery shopping.
  • Kept track of the patient's vital signs and medication reactions, noting any concerns or behavioral changes.
  • Achieved zero adverse events.
  • Conducted comprehensive household assessments.
  • Conducted comprehensive household assessments to determine clients' current and future care needs, resulting in more effective care plans.
  • Built strong relationships with community healthcare partners.
  • Created tailored plans that honored their service.
  • Achieved a compliance checkmark for 14 consecutive years.

Summaries

  • Communicative and team-oriented, with Adobe Creative Suite expertise.
  • Proficient in promoting program by leveraging process improvement and risk assessment knowledge.
  • Home health aide with current Department of Health method certification.
  • Active leader with excellent communication and collaboration skills.
  • Home Care Consultant with cross-functional collaboration and data analysis abilities.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Committed healthcare professional with 3 years of successful experience in healthcare roles.
  • Metric and framework have a proven track record.
  • Bringing 15 years of experience assisting physically disabled clients of various capacities in their homes.
  • Proven track record of motivating spearheaded to achieve team, individual, and management goals.

Accomplishments

  • Developed personalized care plans for over 10 clients, increasing positive health outcomes by 71%.
  • Managed a portfolio of 9 clients, increasing service renewal rates by 22% through personalized outreach and relationship building.
  • Conducted over 9 follow-up telehealth calls to assess patient recovery, increasing satisfaction scores by 71%.
  • Achieved compliance with all state healthcare regulations, maintaining an A+ rating for the home care department in 2021.
  • Trained and supported a team of 14 caregivers, improving overall caregiver performance and client satisfaction levels by 65%.
  • Led a reorganization of caregiver shift management processes, lowering staff turnover by 78% over the course of several months.
  • Created and executed a caregiver recognition program that contributed to a 47% increase in employee retention and job satisfaction.
  • Designed and implemented quarterly workshops for caregivers, improving their competency and decreasing client complaints by 29%.
  • Guided clients through hospice care options, achieving a 50% satisfaction rate with family members regarding end-of-life decisions.
  • Spearheaded a marketing campaign that resulted in securing 4 new private pay clients, boosting revenue by 42%.

Affiliations

  • Member of the Fair Housing Accessibility FIRST initiative, improving home environments to meet the needs of elderly and disabled individuals.
  • Participant in conferences hosted by the Institute for Healthcare Improvement (IHI) on reducing hospital readmission rates for home care patients.
  • Member of the Aging and Disability Business Institute, advocating for integrated services that bridge healthcare and social determinants of health.
  • Joined the National Private Duty Association (NPDA) to expand network and exchange best practices for managing private duty home care.
  • Certification with Senior Home Caregiver Training Program from standard, focusing on patient mobility and geriatric care.
  • Member of the Case Management Society of America (CMSA), engaging with other professionals on strategies for improving client outcomes.
  • Participant in continuing education programs by the American Geriatrics Society (AGS) to further credentials in geriatric care solutions.
  • Trained in Mental Health First Aid through the National Council for Mental Wellbeing, ensuring psychological support for patients in home care settings.
  • Affiliated with the American Society on Aging (ASA), collaborating on initiatives to improve senior care services nationally.
  • Member, National Association for Home Care & Hospice (NAHC), actively participating in conferences to stay updated on best practices for patient care solutions.

Certifications

  • CompTIA Security+
  • Certified Health Data Analyst (CHDA) – American Health Information Management Association
  • Certified Case Manager (CCM) – Commission for Case Manager Certification
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR
  • Certified Geriatric Care Manager (CGCM) standard
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • Care Manager Certified (CMC) - National Academy of Certified Care Managers

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