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Skills

  • Care plan management
  • Client performance tracking and improvement
  • MS Office
  • Compassionate client care
  • Case management experience
  • Client-focused service delivery
  • Compliance with healthcare protocols and regulations
  • Client Satisfaction Optimization
  • Customer service
  • Planning and coordination

Work Experiences

  • Helped patients transition between beds, wheelchairs, and automobiles, ensuring that they had consistent and safe mobility.
  • Conducted consistent family follow-ups.
  • Kept patients' hygiene in check by providing bedpans, urinals, baths, and shaves.
  • Kept track of the patient's vital signs and medication reactions, noting any concerns or behavioral changes.
  • Helped clients engage in games and other activities that provided mental stimulation or entertainment.
  • Achieved 80% approval rates for Medicaid services.
  • Built strong relationships with community healthcare partners, expanding care capabilities and reducing wait times for necessary services.
  • Achieved results within 10 months.
  • Advised clients on financial resources.
  • Assessed the mental health of clients regularly.

Summaries

  • Expert at keeping a close eye on vital signs, assisting with feeding, bathing and grooming, positioning, and range-of-motion exercises.
  • Strong technical skills and experience in stakeholder engagement.
  • Personal Care professional with expertise in assisting clients with medication concerns and management.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Home Care Consultant.
  • With a passion for community service, skilled in assisting with daily living activities and meal preparation.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Provides mobility and personal care assistance, as well as administering medications and scheduling appointments.
  • Medication Aide who is patient-centered and has excellent listening and communication skills.
  • Risk assessment in initiative settings and project management in process improvement settings.
  • Proficient in promoting program by leveraging process improvement and risk assessment knowledge.

Accomplishments

  • Increased approval rates for state home care assistance programs by 80%, benefiting vulnerable client populations in Columbus.
  • Collaborated with OSHA nurses to improve patient care continuity, resulting in enhanced client health ratings.
  • Worked with hospice and palliative care teams to ensure smooth transitions for end-of-life clients, increasing survey satisfaction scores to 23%.
  • Assisted 8 clients in navigating health care insurance, resulting in a 32% increase in service accessibility.
  • Host quarterly family engagement sessions to keep families informed, leading to a 17% increase in family satisfaction.
  • Collaborated with interdisciplinary healthcare teams to develop individual recovery plans, resulting in an framework% improvement in client satisfaction scores.
  • Designed and implemented quarterly workshops for caregivers, improving their competency and decreasing client complaints by 29%.
  • Redesigned care team schedules to optimize caregiver availability, resulting in a 41% reduction in excess overtime hours.
  • Led a reorganization of caregiver shift management processes, lowering staff turnover by 78% over the course of several months.
  • Successfully increased client base by 18% within one year, surpassing company revenue goals for the home care division.

Affiliations

  • Member of the Fair Housing Accessibility FIRST initiative, improving home environments to meet the needs of elderly and disabled individuals.
  • Affiliated with the American Society on Aging (ASA), collaborating on initiatives to improve senior care services nationally.
  • Active contributor to the Alzheimer’s Association's professional group to advance awareness and training in managing dementia care.
  • Trained in Mental Health First Aid through the National Council for Mental Wellbeing, ensuring psychological support for patients in home care settings.
  • Committee member of the HomeCare Elite Task Force, contributing ideas to improve cost-effectiveness and quality of care at the local level.
  • Certification with Senior Home Caregiver Training Program from standard, focusing on patient mobility and geriatric care.
  • Certified through the National Association of Certified Home Care Professionals, specializing in household needs assessments and audit procedures as of 2022.
  • Facilitator at Local Eldercare Workshops hosted by procedure, educating families on care options and best practices for caregiver partnerships.
  • Participant in conferences hosted by the Institute for Healthcare Improvement (IHI) on reducing hospital readmission rates for home care patients.
  • Honored with the Home Care Innovation Award by metric, recognized for creating an effective scheduling system that reduced employee turnover rates by 70%.

Certifications

  • Certified Health Care Manager (CHCM) – American Institute of Health Care Professionals
  • Certified Senior Care Manager (CSCM) - Aging Life Care Association
  • Certified Public Accountant (CPA)
  • Veteran Care Provider Certification - Veterans Health Administration
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Personal Care Assistant (CPCA) - Institute for Professional Care Education
  • Telehealth Implementation Certification - Ironclad Systems
  • CompTIA A+ Technician
  • American Board of Home Care (ABHC) Certification
  • Caring for People with Chronic Conditions Certification - Cedar Works

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