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Skills

  • Business operations
  • Branding
  • MS Office
  • Digital marketing strategy
  • Cross-functional collaboration
  • Customer Relationship Management (CRM)
  • Photography
  • Sales techniques
  • Project organization
  • Customer support coordination

Work Experiences

  • Planned and organized sampling events working closely with retail store managers and leaders.
  • Boosted market penetration by 28%.
  • Collaborated with customer success to simplify the onboarding process for new clients, reducing time-to-value by 4 days.
  • Applied model to newly launched Salesforce.
  • Used ServiceNow to conduct research and organize competitor data.
  • Assisted development teams with product feature feedback.
  • Capitalized on untapped markets.
  • Boosted sales conversion rates by 24%.
  • Achieved a 60% rise in market share.
  • Achieved a 33% reduction in customer complaints.

Summaries

  • Blended technical fluency with marketing savvy.
  • Accomplished Product Promoter.
  • Aligned product launches accordingly.
  • Aligned product messaging with consumer demand.
  • Achieved results through cross-functional collaboration in 2017.
  • Adept at managing cross-functional projects.
  • Strengths in workflow optimization and performance reporting backed up by Miscellaneous training.
  • Within Miscellaneous, senior Technical Product Promoter and outstanding performer in client relations and team leadership.
  • Achieved growth within the first several months.
  • Brand Ambassador with 3 years of experience raising brand awareness.

Accomplishments

  • Ran A/B marketing tests on product messaging, enhancing conversion rates by 81% in target industries.
  • Launched tailored product training sessions for Miscellaneous clients, improving contract renewals by 63%.
  • Produced customer-facing technical product collateral, improving sales enablement effectiveness and driving 64% higher conversion rates.
  • Consulted with enterprise clients to align technical capabilities with strategic goals, improving overall client satisfaction by 82%.
  • Participated in cross-department planning to improve product rollouts, turning feedback into actionable improvements boosting sales by 82% within the first several months.
  • Presented detailed competitive market analysis that led to the launch of metric, enhancing company’s position in the Miscellaneous industry.
  • Built and scaled user education webinars, leading to an 78% boost in product adoption across 16 regions.
  • Worked with the product team on post-launch analysis to refine features, contributing to 52% reduction in churn rate.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Orchestrated detailed, customized client demos resulting in $3 in closed deals across 6 months.

Affiliations

  • Salesforce Trailblazer Community Groups
  • American Marketing Association
  • American Medical Informatics Association
  • Chartered Institute of Marketing (CIM)
  • Association of International Product Marketing & Management (AIPMM)
  • Society of Women Engineers
  • Product Marketing Alliance (PMA)
  • American Society of Safety Professionals
  • Association for Operations Management (APICS)
  • Association of Strategic Marketing

Certifications

  • ServSafe
  • Certified DevOps Product Owner (CDPO)
  • CompTIA Network+
  • Machine Learning Certification for Marketing Teams ServiceNow
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • HubSpot Inbound Sales Certification
  • Stakeholder Management Professional (SMP) 2023
  • Cisco Certified Network Professional (CCNP)

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