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Skills

  • Change management and organizational development
  • AMSI
  • Negotiation
  • Customer service-focused
  • Customer satisfaction improvement strategies
  • Business Development
  • Customer rapport
  • Business analysis
  • Contract negotiation
  • Proficient in Microsoft Excel

Work Experiences

  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Was the best-performing store in the region on a consistent basis.
  • Manage projects involving new and existing products, as well as the implementation of new technology.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Followed all health and sanitation rules and regulations.
  • Gathered shopping carts and baskets from the store's interior and exterior.
  • Was in charge of 5 store employees.
  • Rewarded and reprimanded coworkers.
  • Invented
  • Kept track of everything.

Summaries

  • Service-driven
  • Motivated restaurant professional with a strong background in team leadership and operations, as well as expertise in mixology, beer, liquor, and wine.
  • Recognized for standard, hygienic habits, and dependability.
  • Innovative
  • A successful business collaborator with over 2 years of experience.
  • Experienced restaurant professional with a strong work ethic, dedication, and enthusiasm.
  • Versatile
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Bringing 11 years of industry experience to Harbor & Co., and ready to take on a challenging, growth-oriented role.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.

Accomplishments

  • Managed a portfolio of 15 projects simultaneously, completing each within 18 days of schedule while reducing overall project costs by 20%.
  • Restructured employee training programs, culminating in a 30% increase in staff productivity and improved performance metrics.
  • Delivered detailed monthly reports to upper management that resulted in a 30% increase in stakeholder satisfaction and ongoing project support.
  • Consistently held the position of best performing store in the region.
  • Designed and deployed strategic marketing campaigns that resulted in a 77% increase in lead generation and conversion rates.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Won “system” Award for standard.
  • Championed the roll-out of new e-commerce solutions, resulting in a 71% boost in online sales and improved user experience.
  • Collaborated with cross-functional teams to streamline business processes, leading to a 21% reduction in operational costs.

Affiliations

  • International Society for Performance Improvement (ISPI)
  • Lean Six Sigma Certification (LSS)
  • Human Capital Institute (HCI)
  • Association for Change Management Professionals (ACMP)
  • International Council of Nurses
  • Rotary International
  • Freemason
  • American Society for Quality (ASQ)
  • Society for Organizational Learning (SoL)
  • Association for Talent Development (ATD)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • ISO 9001:2015 Internal Auditor Certification [by Harbor & Co.]
  • Association for Project Management (APM)
  • First Aid/CPR Certified
  • Financial Modeling & Valuation Analyst (FMVA) by Corporate Finance Institute
  • Green Business Certification by GBCI
  • Certified Customer Success Manager (CCSM) by SuccessHACKER
  • Leadership and Management Coaching Certification by Northwind
  • Managing Organizational Change Certification by Cornell University
  • Certified ScrumMaster (CSM) by Scrum Alliance

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