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Skills

  • Coaching and mentoring
  • Project organization
  • Relationship development
  • Cross-training program implementation
  • Business operations
  • Staff training/development
  • Team building
  • Recruitment
  • Program equipment
  • Customer satisfaction improvement techniques

Work Experiences

  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Successfully managed purchasing, sales, marketing, and customer account operations.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • Worked directly with management, Overnight Store Managers, and the category department to brainstorm, discuss strategy, and mitigate program issues.
  • Oversaw the efficiency of quality assurance and budget management on program shift, supervising 6 employees.
  • Kept track of 3 employees' daily activities and devised plans to address issues that resulted in system.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 9%.
  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.

Summaries

  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Optimize long-term success by effectively balancing targets with resources.
  • Well-versed in risk assessment and a stickler for deadlines.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of quality assurance and vendor management as well as workflow optimization training.
  • Strong track record of developing precise and targeted business operations plans, managing method areas, evaluating performance, and implementing change.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.
  • Within Miscellaneous, senior Overnight Store Manager and outstanding performer in quality assurance and stakeholder engagement.
  • 8 years of strategic Overnight Store Manager experience leading and overseeing method and system business activities.

Accomplishments

  • Documented and resolved system which led to program.
  • Leveraged sales data trends to forecast inventory needs, reducing surplus stock by 15%.
  • Handled customer complaints and queries during overnight hours, resulting in a customer satisfaction score improvement of 21%.
  • Coordinated overnight inventory restocking, reducing product shortages by 68% and improving sales flow.
  • Implemented a stock rotation system, reducing perishable waste by $18 every month.
  • Analyzed nightly customer transaction data to optimize layout changes, resulting in increased impulse purchases by 80%.
  • Developed a perishable goods management system that reduced throwaways by 78%.
  • Spearheaded a loss prevention training program specifically for overnight teams, reducing theft incidents by 42%.
  • Coordinated with daytime staff for smoother overnight operations, resolving 6 operational issues in two years.
  • Optimized shelf organization processes, increasing morning customers’ shopping speed by 44%.

Affiliations

  • Certified Retail Operations Manager (CROM) Lean, 2021
  • Society for Customer Service Professionals
  • American Marketing Association
  • Certified Inventory Manager (CIM), 2019
  • Toastmasters
  • International Association of Store Managers
  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association
  • Retail Managers Roundtable

Certifications

  • Customer Experience Management (CEM) Certification
  • Salesforce
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • Retail Management Certification - Ohio, 2018
  • CompTIA Network+
  • Certified Customer Service Representative - Summit Group, 2024
  • Certified Supply Chain Professional (CSCP) – Northwind
  • Emergency Health and Safety for Warehouse/Crew Supervisors - Ironclad Systems
  • Certified Retail Associate Trainer - Ironclad Systems

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