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Skills

  • Team management
  • Delegation
  • Daily performance reporting
  • Staff training/development
  • MS Office
  • Scheduling
  • Problem resolution
  • Budget adherence in store resets
  • Relationship development
  • Conflict resolution in diverse teams

Work Experiences

  • Developed systems and procedures to improve operational quality and team efficiency while delivering business strategy.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Kept track of 3 employees' daily activities and devised plans to address issues that resulted in system.
  • Worked directly with management, Overnight Store Managers, and the category department to brainstorm, discuss strategy, and mitigate program issues.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Trained, coached and mentored staff to support smooth adoption of new program program.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Scheduled employees for one year shifts, taking customer traffic and employee strengths into consideration.
  • Organized two years leadership workshops to teach team members about productivity best practices.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Professional with exceptional sales, client relations, and team leadership abilities.
  • Achieved a 50% reduction in stock discrepancies.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • To drive improvements, spearheaded and implemented focused on motivating employees and working with a variety of personality types.
  • Overnight Store Manager is a multi-talented Overnight Store Manager who is consistently rewarded for planning and operational improvements.
  • Achieved 58% fewer manual errors in inventory tracking.
  • Well-versed in risk assessment and a stickler for deadlines.
  • Overnight Store Manager who is forward-thinking and knows a lot about vendor management.

Accomplishments

  • Developed cross-training program for overnight staff, increasing team adaptability and reducing labor gaps by 43% %.
  • Coordinated with daytime staff for smoother overnight operations, resolving 6 operational issues in two years.
  • Coordinated overnight inventory restocking, reducing product shortages by 68% and improving sales flow.
  • Used advanced reporting tools to better predict peak hours, improving staffing efficiency by 26%.
  • Enhanced security protocols for night crews, reducing unauthorized store access by 16%.
  • Created staff performance reports, generating insights that contributed to a 60% improvement in labor efficiency.
  • Partnered with department managers to improve merchandise display, enhancing visibility during promotional campaigns.
  • Conducted nightly cash audits, decreasing discrepancies by $5 within the past year.
  • Implemented new overnight scheduling system, reducing unapproved absences by 51% during peak times.
  • Championed employee engagement initiatives, driving a 44% reduction in team turnover during overnights.

Affiliations

  • Freemason
  • Retail Managers Roundtable
  • Society of Women Engineers
  • Clean and Safe Retail Environments Council
  • Institute of Logistics and Transport (ILT)
  • Retail Supply Chain & Logistics Conference (RSLC)
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • Project Management Institute

Certifications

  • CompTIA A+ Technician
  • Certified Customer Service Representative - Summit Group, 2024
  • Labor Law Compliance Certificate - Colorado, 2023
  • ServSafe
  • Customer Experience Management (CEM) Certification
  • Certified Forecasting and Demand Planning Professional
  • Workplace Conflict and Stress Management Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certified Inventory Specialist (CIS) - Vantage
  • Certified Business Process Improvement Professional

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