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Skills

  • Recruitment and talent acquisition
  • Medication dispensing
  • Nursing staff excellence recognition
  • Drug utilization review
  • Training and development
  • Inventory and restocking
  • Incident report reduction
  • Conflict resolution and mediation
  • Multidisciplinary team collaboration
  • Medication administration compliance

Work Experiences

  • Achieved consistent performance improvements.
  • Conducted bi-annual training sessions with engineering staff.
  • Addressed complex needs of residents.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 3%.
  • Coordinated onsite activities with local educational institutions, fostering a partnership that enhanced intergenerational engagement.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Collaborated with on-site medical staff.
  • Worked with the store manager to keep things running smoothly on a daily basis.
  • Collaborated with external healthcare providers.
  • Collaborated with the quality assurance team to implement new protocols that led to a successful reaccreditation process with no deficiencies noted.

Summaries

  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • With more than 12 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Achieved a 39% growth in resident admissions.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • Attained a 100% compliance record.
  • Adept at diffusing conflicts.
  • Exceptional communicator and proven problem solver.
  • Boosted overall satisfaction by 28%.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Developed and implemented staff training programs that improved resident satisfaction ratings by 44% over 6 months.
  • Facilitated seamless admissions and transitions for residents, collaborating with families, healthcare providers, and social workers.
  • Documented and resolved category which led to standard.
  • Collaborated with leadership to introduce cost-saving measures, reducing operational expenses by $15 annually without compromising care quality.
  • Prepared annual budgets and financial reports, ensuring facility operated within a margin of $7 under projected expenses.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Adhered to a ServiceNow scheduling system that optimized staff-to-resident ratios, reducing overtime costs by 76%.
  • Implemented a regular maintenance schedule for medical equipment and facility infrastructure, which reduced equipment failures by 74%.
  • Monitored census data and trends, implementing strategies that increased occupancy rates by 25% over category.
  • Successfully navigated state health inspections with zero deficiencies, maintaining continuous compliance over 18 inspections.

Affiliations

  • American Association of Nurse Assessment Coordinators (AANAC)
  • Freemason
  • American Geriatrics Society (AGS)
  • American Nurses Association (ANA)
  • Association of Information Technology Professionals
  • National Association of Housing and Redevelopment Officials (NAHRO)
  • American Medical Informatics Association
  • Lions Club
  • American Health Care Association (AHCA)
  • Toastmasters

Certifications

  • Certified Public Accountant
  • Microsoft Certified Systems Engineer (MCSE)
  • Infection Prevention and Control for Assisted Living (IPCAL) - Cedar Works
  • Completion of ALICE Active Shooter Response Training
  • Certified Healthcare Facility Manager (CHFM)
  • Executive Certificate in Home and Assisted Living Management - process
  • Elder Abuse Prevention Certification - Beacon Labs
  • SHRM Certified Professional (SHRM-CP)
  • Certified Specialist in Assisted Living Safety and Security (CSALSS) - Vantage
  • Cisco Certified Network Associate (CCNA)

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