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Skills

  • Currency sorting
  • Cash Handling
  • Inventory management
  • Dispute resolution
  • Complaint resolution
  • Heavy lifting
  • Order taking
  • Basic math skills
  • Refunds and exchanges
  • POS system operation

Work Experiences

  • Returned voicemails and answered phone calls.
  • Assisted in scheduling staff.
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds.
  • Regular vendor deliveries for fuel and store inventory were scheduled and monitored by me.
  • Achieved results during promotional periods.
  • Avoided product shortage delays.
  • Adhered to company health and safety policies.
  • Answered inquiries.
  • Used Tableau to create and submit end-of-shift reports.
  • Achieved savings over a 6 months.

Summaries

  • Dedicated to leading and promoting high-quality customer service and engagement initiatives.
  • Capable of accurately taking order information and quickly serving customers.
  • To provide excellent customer service, they have been trained to deal with people of various personality types.
  • Dedicated system Cashier with prior experience in high-end retail.
  • Dedicated to resolving problems, answering customer questions, and collecting payments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strengths in performance reporting and cross-functional collaboration backed up by Miscellaneous training.
  • Fuel Cashier is precise, with a strong understanding of Adobe Creative Suite sales and excellent math skills.
  • Fuel Cashier who is trustworthy and dedicated, with 13 years of experience serving customers and running the register.
  • For smooth store operations, quickly troubleshoots issues with the cash register and fuel pumps.

Accomplishments

  • Consistently performed end-of-shift reconciliations with 20% accuracy, ensuring all cash and card payments were properly accounted for.
  • Contributed to a successful audit with no financial discrepancies, reinforcing the importance of adherence to cash and refund policies.
  • Resolved product issue through consumer testing.
  • Trained new fuel cashiers on station policies and procedures, resulting in a reduction of onboarding time by 47%.
  • Assisted in daily inventory assessments, minimizing fuel shortages and overages to less than 16% of total daily stock.
  • Demonstrated proficiency with POS system to manage an average daily fuel inventory of $3, ensuring balance accuracy each shift.
  • Continually reviewed customer feedback to address service improvement areas, contributing to a 69% improvement in satisfaction ratings.
  • Achieved 72% reduction in transaction disputes by maintaining attention to detail during payment processing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Established new cash closure processes during late-night shifts, reducing variance reports by 19% and improving end-of-day accuracy.

Affiliations

  • American Public Gas Association (APGA)
  • Automated Fuel Dispensing Association (AFDA)
  • American Hotel and Lodging Educational Institute (AHLEI) - Retail Management Certificate
  • Jaycees
  • Society for Industrial and Organizational Psychology (SIOP)
  • Lions Club
  • Fuel Marketers and Convenience Store Association (FMCSA)
  • Customer Service Institute of America (CSIA)
  • American Cashiering Institute (ACI)
  • National Association of Convenience Stores (NACS)

Certifications

  • CompTIA Security+
  • Certified Safety and Health Specialist (CSHS)
  • Cash Management Certification for Retail Employees
  • Certificate in Effective Communication for Retail Employees
  • Certificate in Gas Station & Petroleum Management
  • Retail Supervision Certification Program
  • Salesforce
  • Certified Cash Handler (CCH)
  • Apple Certified Associate (ACA)
  • Certificate in Conflict Management and Dispute Resolution

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