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Skills

  • Heavy lifting
  • Excellent communication
  • Positive learning process
  • Multi-Task Management
  • Supervision
  • Redirect monitoring
  • Music showcase training
  • Relationship development
  • Computer literate
  • Customer satisfaction

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Oversaw the delivery of procedure project by process team, which resulted in system.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Assessed and validated product ad relevance across different languages and markets, delivering a 59% increase in click-through rates.
  • Adapted search evaluation methodologies for category devices, resulting in 51% improvement in search results usability for mobile users.
  • Assessed user-generated content on Salesforce, boosting result relevance for long-tail keywords and driving a 6% conversion rate increase.
  • Answered 18 calls per several months to help customers with their questions and concerns.
  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Collaborated on creating evaluation frameworks that enhanced region-specific search accuracy by 36% in Austin, resulting in higher user engagement.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Search Engine Evaluator with 15 years of successful quality assurance and vendor management experience.
  • Achieved 18% improvement within two years.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Achieved a 56% improvement in platform adherence to search guidelines.
  • Customer-focused Sales Representative with 14 years of experience solving problems for clients.
  • Adaptable in identifying search result inconsistencies.
  • Excellent decision-making, organizational, and analytical skills.

Accomplishments

  • Supported search engine algorithm updates by providing real-time insights into search quality and user intent, directly impacting user satisfaction rates.
  • Led project in data annotation and labeling for QuickBooks, required for improving AI-based search result rankings by 19%.
  • Increased sales 8% over two years.
  • Performed product ad compliance checks for over 2 campaigns, ensuring compliance with regulatory standards and improving ad relevance scores.
  • Delivered multilingual search insights in Spanish, leading to an 34% increase in localized content engagement.
  • Contributed to the development of a procedure evaluation framework for improving regional search accuracy, raising engagement rate by 49% in Portland.
  • Trained new hires and team members on best practices for search result accuracy, leading to a 61% reduction in common evaluation errors.
  • Decreased redundant search results by 25% by refining negative keyword mappings in regular audits of search data outputs.
  • Collaborated with cross-functional teams to apply human ratings to algorithmic search results, improving relevancy scores by 81%.
  • Ensured adherence to high-quality data standards, contributing to a 45% improvement in team evaluation accuracy over a one year period.

Affiliations

  • Member of the European Association for Machine Translation (EAMT)
  • Freemason
  • Active member of International Affiliate of Search Engine Evaluators (IASEE)
  • Membership in the Institute of Electrical and Electronics Engineers (IEEE) for Computer Society and Search Algorithms
  • Member of the Global Natural Language Processing Consortium
  • American Medical Informatics Association
  • Certified Voice-Search Performance Evaluator by Google Academy
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • Contributor to the Better Ads Standards Coalition for Ad Quality Evaluation

Certifications

  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)
  • Certified Usability Analyst (CUA) - procedure
  • Search Engine Mastery Certification - standard
  • Project Management Professional (PMP)
  • Certified Content Specialist for Global Markets - metric
  • Certified Global Diversity Analytics Practitioner - procedure
  • Cross-Lingual NLP Certificate - process
  • CompTIA Network+
  • Certified Public Accountant

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