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Skills

  • First Aid/CPR
  • Inventory Management of Telecom Equipment
  • High-Speed Internet Access Implementation
  • Performance Metrics Tracking
  • Organization
  • Equipment Documentation Accuracy
  • Communications
  • Network Equipment Replacement
  • Broadband Installation
  • Process equipment

Work Experiences

  • Conducted site surveys to assess network requirements.
  • Certified in OSHA, which enabled the addition of specialized antenna & tower work, reducing third-party contracting expenses by 13.
  • Adjusted wireless network traffic flow.
  • Achieved a 56% improvement in first-time fix rate.
  • Achieved Outstanding Service Award for project completion.
  • Looked for industry trends on social media and through online sources.
  • Closely collaborated with regulatory agencies.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Achieved President's Club for consistently completing projects under budget by more than $2 in 2019.

Summaries

  • Committed Telecommunications Technician.
  • Achieved latency reductions by 33%.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Achieved Innovation Award for superior fiber optic diagnostics.
  • Adept at conducting site surveys.
  • Achieved installation success rates of 42%.
  • Accomplished Telecommunications Technician Sub Contractor adept at conducting site surveys, reducing installation downtime by 39% while optimizing network performance at both residential and commercial sites.
  • Telecommunications Technician Sub Contractor with 11 years of successful project management and client relations experience.
  • Installing, repairing, and configuring telecommunications equipment is a job for an experienced installation and repair technician.
  • Consistent track record of vendor and supplier relationship management.

Accomplishments

  • Optimized network configurations during peak hours, lowering latency and improving uptimes for approximately 9 end-users.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with IT and external vendors to enhance data transmission speeds, leading to an increase in customer satisfaction by 52% points.
  • Boosted wireless network reliability by troubleshooting signal degradations and implementing signal amplifiers, increasing coverage area by 73%.
  • Established a network diagnostic protocol that cut downtime during maintenance windows by 82% hours.
  • Installed underground cabling across 16 commercial buildings, improving external network stability by 61%.
  • Restructured network security configurations, eliminating vulnerabilities and improving overall system reliability by 26%.
  • Supported disaster recovery implementations by provisioning backup communication systems, which minimized business downtime by 85% during emergency incidents.
  • Recalibrated cellular tower antennas in high-traffic zones, increasing network coverage and reducing dropped calls by 22%.
  • Collaborated with third-party vendors to minimize deployment delays, reducing project costs by 16% and enhancing client satisfaction.

Affiliations

  • Lions Club
  • Association of Information Technology Professionals
  • International Council of Nurses
  • Urban Telecommunications Project Leader, Columbus Municipal Innovation Program
  • National Association of Social Workers
  • International Wireless Communications Expo (IWCE) attendee 2020
  • Cloud Communications Alliance (CCA) membership
  • Project Management Institute (PMI) Six Sigma for Telecom projects
  • International Association of Administrative Professionals
  • Affiliate of International Telecommunication Union (ITU)

Certifications

  • Certified in the Fundamentals of Voice over IP (CVoIP)
  • Certified Commercial Broadband Technician
  • CompTIA A+ Certified Technician
  • Project Management Professional (PMP)
  • Certiport IT Specialist in Networking
  • Building Industry Consulting Service International (BICSI) Installer 2, Optical Fiber
  • Apple Certified Associate (ACA)
  • BICSI Technician Level Certification
  • Certified Telecommunications Network Specialist (CTNS)
  • JNCIA-Junos Network Automation and Security Provider

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