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Skills

  • Budgets
  • First Aid/CPR
  • MS Office
  • Empty miles reduction
  • Relationship development
  • Customer satisfaction improvement
  • Framework equipment
  • Cross-functional collaboration
  • Business operations
  • Shipping and receiving

Work Experiences

  • Collaborated with standard team to implement cross-docking solutions at Denver, reducing handling and storage costs by 69%.
  • Was in charge of a $5 annual freight budget.
  • Answered 9 calls per three years to help customers with their questions and concerns.
  • Achieved an on-time delivery rate of 19%.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Analyzed and optimized carrier contracts.
  • Over-delivered on customer expectations on a regular basis as the leader of a value-added customer service team.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated cross-functionally with procurement and production teams.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Achieved a 35% boost in customer satisfaction.
  • Achieved discrepancy rates below 61%.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Adept at leading teams through operational changes.
  • Domestic Operations Specialist with 15 years of successful vendor management and cross-functional collaboration experience.
  • Achieved 61% cost cuts.
  • Achieved 26% faster delivery times.
  • Costs were consistently reduced while profits were increased.
  • Achieved cost efficiencies of up to 77%.
  • Domestic Operations Specialist is a multi-talented Domestic Operations Specialist who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained 14 new hires in domestic operations protocols, resulting in improved daily throughput by 61%.
  • Negotiated annual contracts with key carriers, reducing freight costs by $6 over 6 months.
  • Resolved product issue through consumer testing.
  • Implemented advanced inventory control techniques to cut down on stock discrepancies by 63%.
  • Led multi-disciplinary project teams to integrate transportation management software, leading to 55% improvement in routing accuracy.
  • Documented and resolved metric which led to framework.
  • Identified and implemented domestic routing improvements, resulting in a yearly cost savings of $7.
  • Implemented sustainability-focused transport strategies that reduced carbon footprint by 46% while maintaining delivery deadlines.
  • Directed logistics improvements across 14 regional hubs, leading to a 61% reduction in overhead costs and faster fulfillment timelines.

Affiliations

  • Material Handling Industry (MHI)
  • National Customs Brokers and Forwarders Association of America (NCBFAA)
  • American Logistics Association (ALA)
  • Customs Brokers and Freight Forwarders Association of Chicago
  • Institute of Supply Chain Management (ISM)
  • International Association of Administrative Professionals
  • International Association of Movers (IAM)
  • Project Management Institute
  • Certified in Logistics, Transportation and Distribution (CLTD)
  • Operational Excellence Society

Certifications

  • Certified Warehouse and Distribution Manager (CWDM) by Lakeside Partners
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Fleet Tracking Implementation Certification by HubSpot
  • Google Certified Professional Cloud Architect
  • Supply Chain Risk Management Certificate by Meridian
  • Basic Import and Export Compliance Certification 2024
  • Transportation Security Administration (TSA) Certification
  • Freight Broker License Certification by the Northwind

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