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Skills

  • Admitting processes
  • Budget Monitoring and Cost Control
  • Disease prevention protocols
  • Adherence to HIPAA regulations
  • Problem resolution
  • Supervision
  • Conflict resolution and mediation
  • Organization
  • Chronic care management
  • First Aid/CPR

Work Experiences

  • Assessed client eligibility for Medicare and other financial support programs, saving elderly patients and their families an average of $16 per year.
  • Looked for industry trends on social media and through online sources.
  • Authored comprehensive patient progress reports for government programs, achieving a compliance rate of 71% during audits.
  • Collaborated with finance departments.
  • Adjusted care workflows.
  • Achieved a compliance rate of 61% during audits.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • 39% reported improved job satisfaction after completing the course.
  • Collaborated with hospitals and nursing homes.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Long-Term Care Case Manager is a multi-talented Long-Term Care Case Manager who is consistently rewarded for planning and operational improvements.
  • Adept at facilitating hospital-to-home transitions.
  • Coordinated care for over 17 patients.
  • Conducted emotional and psychosocial evaluations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Currently holding a Washington driver's license.
  • Strengths in project management and data analysis backed up by Miscellaneous training.
  • Consistently met federal and state regulations.
  • Coordinated community-based services for aging adults.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spearheaded quality improvement initiatives focused on enhancing access to in-home care services, improving patient satisfaction ratings by 63%.
  • Developed a streamlined process for conducting discharge planning for medically vulnerable clients, cutting transition time between facilities by 77%.
  • Coordinated interdisciplinary care meetings that led to the early identification of health declines in 17 patients, mitigating emergency hospitalizations.
  • Advocated for patient and family needs during healthcare transitions, delivering improved health outcomes and a 35% increase in long-term care satisfaction.
  • Reduced the length of long-term care decision-making processes by 78% through interdepartmental cooperation and early intervention strategies.
  • Implemented individualized care plans rooted in person-centered approaches, resulting in improved patient outcomes and increased client engagement by 47%.
  • Documented and resolved standard which led to initiative.
  • Trained caregivers on key health literacy topics related to chronic disease management, boosting care understanding and responsibility by 17%.
  • Built partnerships with community organizations to expand patient access to resources such as transportation or respite care, leading to improved care continuity and reduced appointment cancellations.

Affiliations

  • American Geriatrics Society (AGS)
  • Association of Information Technology Professionals
  • National Care Planning Council (NCPC)
  • Toastmasters
  • Healthcare Financial Management Association (HFMA)
  • National Institutes of Health (NIH)
  • Society of Women Engineers
  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • Fellowship of Certified Healthcare Financial Professionals (FCHFP)

Certifications

  • Certified Home Health Aide (CHHA)
  • Certified Hospice and Palliative Nursing Assistant (CHPNA)
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • Certified in Long-Term Care (CLTC)
  • Advanced Case Management Certificate from Summit Group
  • Board Certified Patient Advocate (BCPA)

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