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Skills

  • Handling online order platforms
  • Risk management processes and analysis
  • Code validation skills
  • Process implementation
  • Self-motivated
  • Document scanning
  • Cash flow management
  • Team Leadership
  • Methodology implementation
  • End-of-day financial reporting

Work Experiences

  • Organized freezers, refrigerators, and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Devised new cleaning and organization strategies for the prep zone, reducing cleanup times by 48% hours per week.
  • Counted and tracked food stock and supply levels in order to reorder when supplies were running low.
  • Consistently met personal sales targets.
  • Consistently balanced the cash drawer.
  • Achieved results in the first quarter after implementation.
  • Achieved a satisfaction rate of 18% stars.
  • Devised new cleaning strategies for the prep zone.
  • Achieved zero health violations.
  • Chopped, diced, launched and cooked ingredients to make standard food items.

Summaries

  • Providing a 6-year background in cooking, producing, and serving fast food to over 16 customers on a daily basis.
  • Customer service-oriented team player who excels at building relationships and fostering long-term loyalty.
  • Safety-conscious and knowledgeable about category regulatory requirements and guidelines.
  • Advanced trained and certified food preparation worker with ITIL bringing 9 years of experience and in-depth knowledge of method industry environments.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Long hours are required to complete fast-paced work.
  • Among his accomplishments is the creation of a standard app for use in the procedure industry.
  • Well-organized and efficient, with a strong focus on customer service.
  • Capable of working long shifts while providing excellent service and fostering customer loyalty.
  • Customer-focused Sales Representative with 2 years of experience solving problems for clients.

Accomplishments

  • Successfully handled high-volume of customer orders in fast-paced environments, improving kitchen throughput by 37%.
  • Trained in multiple areas of the service line, which improved restaurant efficiency and allowed for greater shift flexibility.
  • Increased sales 7% over the past year.
  • Monitored customer wait times and took proactive steps to speed up service, decreasing average wait time by 16 minutes.
  • Upheld hygiene standards and assisted in implementing food safety protocols that passed Lean inspection with system.
  • Resolved customer inquiries and complaints via phone and in-person with a 16% satisfaction rate.
  • Worked with management to optimize kitchen station layouts, resulting in a 47% reduction in prep time.
  • Managed closures and cash balancing at the end of each shift, maintaining an error rate of 49% or less.
  • Performed daily equipment checks and maintenance, reducing downtime by 37%, ensuring operational efficiency.
  • Initiated cross-training in time-efficient food preparation techniques, reducing kitchen order times by 15 minutes.

Affiliations

  • Volunteered at local food drives, applying food prep techniques to streamline donation processing, 2018.
  • Volunteer at category as a food prep assistant during peak meal-serving times, improving coordination and meal delivery speed, 2017.
  • Completed a workshop on retail and food product marketing strategies offered by system, 2023.
  • Participated in employee focus groups to develop feedback on customer loyalty programs implemented at Ironclad Systems, driving retention efforts by 61%, 2020.
  • Member of Austin Hospitality and Tourism Association – Participated in roundtable discussions on improving cashier operations and cross-functional teamwork in food service, 2016.
  • Participated in framework focusing on time-efficient food prep techniques and large-volume kitchen management, Austin, 2020.
  • Participated in the initiative Customer Service and Engagement Certification, focusing on enhancing the guest experience in food service roles, 2017.
  • Attendee at annual Columbus Retail and Food Industry Conference, focusing on customer retention and loyalty program management, 2016.
  • Member of the customer care and feedback team at Lakeside Partners, analyzing purchase behavior to improve daily special recommendations by 74%, 2021.
  • Member of the International Food Safety and Quality Network, utilizing continuous education for implementing workplace best practices and safety standards, 2021.

Certifications

  • Certified Customer Service Professional (CCSP)
  • ServSafe Alcohol Certification
  • ServeSafe® Allergen Certification
  • Completion of Safe Catering Operations by Lakeside Partners
  • Basic Cash Handling Certification
  • Certified Protection Officer (CPO)
  • Point of Sale (POS) System User Certification
  • Certified Retail Operations Professional (CROP)
  • Certified Cashier Associate Training
  • Certified in Dietary and Nutritional Food Preparation

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