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Skills

  • Patient-focused care
  • Medicare and Medicaid knowledge
  • Excellent hand-eye coordination
  • Medicare and Medicaid eligibility
  • Culturally competent care
  • Event planning and coordination
  • Preventive care
  • Workflow coordination
  • Customer service and care
  • Compassionate care

Work Experiences

  • Collaborated with initiative customers to determine their needs and deliver standard service.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with insurance companies.
  • Developed a collaborative relationship with program to provide outpatient services, resulting in 29% reduced wait times for appointments.
  • Achieved results within 6 months.
  • Decreased emergency room readmissions.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with a multi-disciplinary team.
  • Cut time in meetings by 21%.
  • Avoided treatment delays.

Summaries

  • Conducted targeted case reviews.
  • Within Miscellaneous, senior Care Coordination and outstanding performer in performance reporting and team leadership.
  • Committed Care Coordinator with a focus on streamlining the referral process and decreasing patient wait times by 77%. Excellent track record of enhancing patient satisfaction by 51%.
  • Achieved a 17% reduction in wait times for outpatient services.
  • Care Coordination is a multi-talented Care Coordination who is consistently rewarded for planning and operational improvements.
  • Advocated for patients.
  • Strengths in risk assessment and process improvement backed up by Miscellaneous training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Addressed complex cases effectively.
  • Advocated for improving patient relationships.

Accomplishments

  • Utilized patient feedback to redesign care processes, contributing to a 72% decrease in service complaints.
  • Ensured care coordination across multiple specialties for 10 patients with complex care needs to reduce treatment overlaps.
  • Created and maintained patient databases to track outcomes and improve coordination across multiple healthcare providers.
  • Introduced a proactive patient outreach program for chronic disease management that improved medication adherence by 51%.
  • Designed compliance tracking systems, leading to 21% improvement in patient accountability and follow-through on treatment plans.
  • Utilized strong communication skills to resolve 7 patient and family concerns per month, decreasing stress and ensuring continuity of care.
  • Identified systemic patient barriers such as transportation or social needs, successfully addressing 15 cases per month with additional resources.
  • Reduced hospital readmission rates by 71% through early intervention and post-discharge follow-up programs.
  • Partnered with community organizations to bring resources into the clinic, supporting care for 12 patients facing social determinants of health.
  • Reduced gaps in patient care by introducing a streamlined provider communication tool, decreasing care delays by 74%.

Affiliations

  • Rotary International
  • American Society of Safety Professionals
  • American Hospital Association (AHA) - Care Coordination Section
  • Alliance for Home Health Quality and Innovation
  • Academy of Certified Case Managers (ACCM)
  • American College of Healthcare Executives (ACHE) - Quality Subcommittee
  • Project Management Institute
  • National Association of Social Workers
  • Integrated Care Conference Organizing Team, 2023
  • Association of Professionals in Infection Control and Epidemiology (APIC)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • Medical Management Certification by the American Academy of Professional Coders (AAPC)
  • Certified Population Health Coordinator (CPHC) - Harbor & Co.
  • Advanced Certification in Health Service Coordination - Beacon Labs, 2018
  • Certified Elder Care Coordinator (CECC) - Cedar Works
  • Google Certified Professional Cloud Architect
  • Certified Case Manager (CCM) - process
  • Certified Healthcare Access Manager (CHAM) - Summit Group, Portland
  • Healthcare Information and Management Systems Society (HIMSS) Certification

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