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Skills

  • Medical office administration
  • Organization
  • Relationship development
  • Educational material development for patients
  • Operational improvement
  • Cross-contamination prevention techniques
  • Case management
  • Chairside assistance during procedures
  • Supervision
  • Appointment scheduling and management

Work Experiences

  • Arranged and organized dental equipment and instrumentation in accordance with method guidelines.
  • Reviewed patient charts and prepared the procedure room based on the specific needs of the customer upon arrival.
  • Alerted dentists in 20% of cases.
  • Followed OSHA's and standard safety policies and procedures.
  • Built strong rapport with underserved patients.
  • Assisted and took the lead on exposing over 12 radiographs per week using program, minimizing retakes by 50%.
  • Kept track of and updated hygiene schedules by rescheduling appointments and scheduling new ones.
  • Collaborated with hygienists on sealant applications.
  • Assessed patients for oral diseases such as gingivitis and periodontitis, alerting dentists in 27% of early intervention cases.
  • Assisted doctors and hygienists during root canals, cavity fillings, and wisdom tooth extractions.

Summaries

  • Hygiene Assistant with experience in customer service and dental patient scheduling in busy family practices.
  • Adept in guiding patient post-operative care.
  • Knowledgeable in detecting oral health issues early on, such as tooth decay and oral cancer, and reporting findings to dentists for further evaluation, diagnosis, and treatment.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strengths in budget management and project management backed up by Miscellaneous training.
  • 5 years of hands-on experience in digital radiography.
  • Achieved 59% compliance with regulatory standards.
  • Focused on developing long-term relationships with patients and providing comprehensive oral disease treatment and prevention education.
  • Achieved a 22% reduction in patient wait times.
  • Achieved 70% improvement in radiography accuracy.

Accomplishments

  • Effectively communicated between patients and dentists to provide swift conflict resolution, improving clinic reviews by 16 stars on HubSpot.
  • Regularly attended and completed continuing education courses, staying abreast with the latest advancements in dental hygiene standards.
  • Executed x-ray procedures for 18 patients daily, consistently adhering to safety standards and minimizing radiation exposure.
  • Guided patients through their post-procedure care plans, increasing adherence to treatment protocols by 36%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assisted in the administration of fluoride treatments to 12 patients a day, improving patient satisfaction with preventive services.
  • Trained 9 new staff members on sterilization techniques, x-ray procedures, and patient care protocols, onboarding them in 16 weeks.
  • Played a pivotal role in transitioning the clinic to digital x-ray systems, decreasing retake occurrences by 42%.
  • Documented and resolved framework which led to program.
  • Contributed to a supply reduction initiative that resulted in a 53% decrease in single-use plastic thanks to the adoption of reusable alternatives.

Affiliations

  • Society of Human Resource Management
  • American Medical Informatics Association
  • Jaycees
  • State Dental Hygiene Association - Massachusetts
  • American Dental Association (ADA)
  • Volunteer Dental Screenings Portland
  • Special Care Dentistry Association (SCDA)
  • Dental Procedure Efficiency Task Force Phoenix
  • Dental Assisting Student Council Chair 2018
  • Patient Care Improvement Committee 2020

Certifications

  • Certified in Pain Management for Dentistry - Summit Group
  • CompTIA A+ Technician
  • Digital Radiography Training Completion - metric
  • Certified Dental Office Assistant - American Dental Assistants Association (ADAA)
  • Phlebotomy Technician Certificate - method
  • Radiation Health and Safety (RHS) Certification - Dental Assisting National Board (DANB)
  • CPR and AED Certified for Dental Professionals - American Heart Association
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • National Entry Level Dental Assistant (NELDA) – system

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