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Skills

  • Customer complaint resolution
  • Recordkeeping strengths
  • Key holder experience
  • Client education and training
  • Customer satisfaction improvement strategies
  • Conflict resolution
  • Customer Behavior Analysis
  • Retail store support
  • Professional telephone demeanor
  • Money handling abilities

Work Experiences

  • Handled over 8 calls per shift, including new customer sign-ups, data retrieval, product presentations, and service cancellations.
  • Quickly investigated and resolved customer complaints and inquiries.
  • Was in charge of high-volume paperwork and worked with the standard department to resolve billing and shipping issues.
  • Backorder availability, future inventory, and special orders were all discussed with vendors.
  • Increased the team's revenue by over $18 in sales.
  • Looked into and resolved issues with accounting, service, and delivery.
  • Taught new employees about the company's operations, policies, and services.
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Entered customer interaction details into Adobe Creative Suite to track requests, document problems, and record solutions offered.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.

Summaries

  • Worker with a strong understanding of procedure organization and metric product issues.
  • Dairy Customer Service Representative proactive with experience in providing support and resolving customer complaints.
  • Achieved success in providing unsurpassed customer service.
  • Workday expert with experience in data analysis services.
  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
  • Dairy Customer Service Representative is a service-oriented Dairy Customer Service Representative with unrivaled customer service, task prioritization, and time management skills.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Dairy Customer Service Representative who is well-versed in dealing with difficult customer issues and promoting positive outcomes.
  • Great phone skills and framework talents have a proven track record of increasing productivity and customer satisfaction.
  • Very knowledgeable about SAP, as well as program competitors and offerings.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monitored customer interaction trends and provided the leadership team with reports that influenced a 79% adoption of seamless service best practices.
  • Assisted in the implementation of product promotions which achieved an increase of 53% in overall dairy sales during several months.
  • Capitalized on dairy market research to introduce targeted upselling strategies, increasing per-customer transaction value by 27%.
  • Successfully promoted and launched loyalty rewards for dairy subscription packages, increasing customer engagement by 83%.
  • Exceeded dairy product sales goals by 61% in 2016 through targeted customer engagement and personalized support strategies.
  • Documented and resolved initiative which led to program.
  • Exceeded monthly upselling targets by achieving a 32% increase in product recommendations to repeat customers.
  • Reduced cart abandonment rate by 31% by re-engaging customers through personalized outreach.
  • Implemented conflict de-escalation techniques, lowering complaint escalations by 38% and maintaining smooth operations during peak periods.

Affiliations

  • Institute of Food Technologists (IFT)
  • Project Management Institute
  • US Dairy Export Council (USDEC)
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • Certified Food Scientist (CFS) - 2017
  • Jaycees
  • Customer Care Institute (CCI)
  • Global Cold Chain Alliance (GCCA)
  • National Grocers Association (NGA) Member

Certifications

  • Lean Six Sigma Green Belt Certification – Process Improvement Focus
  • Certified Sales and Service Specialist in Perishable Goods Management by Summit Group
  • Food Handler Certification (Dairy Products Specialty) by initiative
  • Google Certified Professional Cloud Architect
  • Certified Inventory Management Specialist (CIMS) – Ironclad Systems
  • CompTIA Security+
  • CompTIA Network+
  • Certified Dairy Store Operations Manager by system
  • Certified Professional in Food Quality Control with Specialty in Dairy by process
  • SHRM Senior Certified Professional (SHRM-SCP)

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