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Skills

  • Strategic sales knowledge
  • Recordkeeping strengths
  • Client-Focused Sales Techniques
  • Conflict resolution
  • Complaint resolution
  • International sales support
  • Account management
  • Customer Relationship Management (CRM)
  • Receiving support
  • Customer complaint resolution

Work Experiences

  • Built strong, compassionate client relationships and earned a reputation for exceeding service standards.
  • Handled over 8 calls per shift, including new customer sign-ups, data retrieval, product presentations, and service cancellations.
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • Assisted and cross-trained other customer service managers.
  • Kept the framework and program areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Provided ongoing guest service, which included HubSpot recommendations.
  • Created and maintained a detailed database to develop promotional sales.
  • Customer service training processes were implemented and developed by me.
  • Backorder availability, future inventory, and special orders were all discussed with vendors.
  • Averaged 6 calls, emails, and faxes per day, answering customer questions, solving problems, and providing product information.

Summaries

  • Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly.
  • Strengths in budget management and project management backed up by Miscellaneous training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dairy Customer Service Representative is a multi-talented Dairy Customer Service Representative who is consistently rewarded for planning and operational improvements.
  • Upbeat and vivacious, with grace in dealing with adversity via resourcefulness and adaptability.
  • Effective at managing phone calls, emails, letters, and in-person requests for assistance while adhering to framework regulations and metric department guidelines.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to achieving established targets and team goals and has a track record of success.
  • With extensive experience in the procedure industry, I am a knowledgeable and dedicated customer service professional.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully promoted and launched loyalty rewards for dairy subscription packages, increasing customer engagement by 83%.
  • Developed and executed a dairy product customer education program, increasing product knowledge inquiries by 68% and improving overall conversion rates.
  • Increased dairy product cross-selling by identifying customer purchase patterns, leading to a 52% revenue boost.
  • Tracked and analyzed customer behavior, producing actionable insights that contributed to a 85% year-over-year improvement in customer retention.
  • Exceeded dairy product sales goals by 61% in 2016 through targeted customer engagement and personalized support strategies.
  • Capitalized on dairy market research to introduce targeted upselling strategies, increasing per-customer transaction value by 27%.
  • Received Scrum Master in customer service best practices, improving technique in dairy product upselling and revenue generation.
  • Collaborated with team of 13 in the development of procedure.
  • Spearheaded the introduction of a seasonal dairy product line based on customer feedback, leading to a 39% increase in overall sales.

Affiliations

  • ServSafe Food Handler Certification - 2017
  • Dairy Farmers of America (DFA) Member Association
  • National Dairy Council Membership
  • Jaycees
  • National Association of Sales Professionals (NASP)
  • Customer Care Institute (CCI)
  • Project Management Institute
  • American Frozen Food Institute (AFFI)
  • Society of Human Resource Management
  • Certified Professional Food Manager (CPFM) 2022

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect
  • Certified Dairy Sustainability Specialist by program
  • Customer Service Excellence Certification from Summit Group
  • Apple Certified Associate (ACA)
  • Food Protection Manager Certification by standard
  • CompTIA Network+
  • Food Handler Certification (Dairy Products Specialty) by initiative
  • Certified Inventory Management Specialist (CIMS) – Ironclad Systems
  • First Contact Resolution (FCR) Master Class Certification by initiative

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