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Skills

  • Cross-departmental training
  • Regulatory compliance
  • Team leadership and supervision
  • Relationship development
  • Team management
  • Family engagement program development
  • Data analysis
  • Program development
  • Customer service
  • Data-driven program improvements

Work Experiences

  • Oversaw the delivery of initiative project by metric team, which resulted in category.
  • Designed and developed programs and tracked their effectiveness against the needs of individual participants.
  • Brokered partnerships with Ironclad Systems to host community events, increasing resident interaction with the broader community by 57%.
  • Achieved a 70% increase in resident engagement.
  • Allowed residents to voice concerns anonymously.
  • Collaborated with nursing staff to develop personalized psychosocial care plans for residents with cognitive impairment, improving overall quality of life by 77%.
  • Conducted regular mental health assessments for residents, leading to early identification and intervention for 17 cases of trauma and isolation.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Contributed to the planning of Safe Space initiatives.
  • Collaborated with the marketing team to promote psychosocial offerings both online and in print, leading to a 77% surge in program inquiries.

Summaries

  • Assisted caregivers.
  • Well-organized, hardworking, and committed to increasing support to meet growing demands.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Community service programs that are coordinated to meet the needs of initiative.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Psychosocial Activities Director with 10 years of successful strategic planning and data analysis experience.
  • Achieved high family satisfaction.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborative and strategic leader.
  • Adept at increasing resident interaction with families and the community, reducing isolation and promoting emotional well-being by establishing connections with Summit Group.

Accomplishments

  • Assessed psychosocial needs for a case load of 18 residents, successfully integrating appropriate care plans and reducing critical incidents by 58%.
  • Designed and introduced multisensory therapy offerings, aiding in the holistic recovery process for residents in Atlanta care facility.
  • Facilitated group therapy sessions with a 15% improvement in resident mood assessments, positively impacting overall quality of life metrics.
  • Secured $2 grant for expanding psychosocial programs, increasing therapeutic offerings for 18 residents in 2020.
  • Led development of custom art therapy program, supporting emotional well-being of 7 residents through creative expression and reflection.
  • Coordinated community outreach events, fostering greater family involvement, which led to a 60% increase in external community satisfaction ratings.
  • Identified and engaged external speakers and professionals for special sessions, enriching psychosocial activities and increasing resident participation by 81%.
  • Developed training modules for activity coordinators, contributing to a 76% increase in program quality ratings by residents and staff.
  • Documented and resolved system which led to method.
  • Managed scheduling and coordination of 2 staff across multiple site locations, improving contact hours and service reach within the facility by 39%.

Affiliations

  • International Association of Peer Supporters (iNAPS)
  • Certification in Grief Counseling - process
  • American Marketing Association
  • International Council of Nurses
  • International Association of Administrative Professionals
  • American Therapeutic Recreation Association (ATRA)
  • Association of Information Technology Professionals
  • Elder Care Workforce Alliance
  • International Council on Active Aging (ICAA)
  • Society of Women Engineers

Certifications

  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified
  • Elder Care Coordinator Certification – Life Care Planning Law Firms Association (LCPLFA)
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • Certified Dementia Care Manager – Alzheimer’s Foundation of America
  • Certified Alzheimer's Caregiver – National Association of Caregivers
  • Cisco Certified Internetwork Expert (CCIE)
  • Dementia Practitioner Certification (CDP) – National Council of Certified Dementia Practitioners

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