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Skills

  • Data analysis for operational improvements
  • Sanitizing understanding
  • Staff management
  • Regulatory compliance
  • Problem resolution
  • First Aid/CPR
  • Relationship development
  • Compliance with HR policies
  • Kitchen equipment operation and maintenance
  • KPI Tracking and Reporting

Work Experiences

  • Coordinated end-of-shift meetings.
  • Cut down stock shortages by 33%.
  • Coordinated shift scheduling for 15 employees, ensuring adequate coverage during high-demand seasons at Austin.
  • Oversaw a team of skilled kitchen workers who prepared and served meals.
  • Completed nightly financial reporting.
  • Achieved a significant reduction in overtime requests.
  • Developed new recipes, outlined steps, and instructed staff on how to properly prepare them.
  • Collaborated with upper management.
  • Assisted in decreasing employee turnover.
  • Implemented a system program and effectively managed employee errors, resulting in a 7% reduction in overall waste.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Innovative dishes, effective leadership, and increased productivity have all been demonstrated in the past.
  • Achieved consistent 43% increases in efficiency by quarter-end.
  • Adjusted operations to ensure efficiency.
  • Talented chef with 6 years of experience preparing and serving a wide range of foods.
  • Great multitasker with procedure management training and extensive food service experience.
  • Encourages employees to go above and beyond for customers in high-volume settings while maintaining high quality and cost control.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Head Shift Lead is a multi-talented Head Shift Lead who is consistently rewarded for planning and operational improvements.
  • Expert at cutting costs while improving overall customer satisfaction and closely monitoring employees to ensure best-in-class service.

Accomplishments

  • Collaborated with team of 9 in the development of initiative.
  • Initiated cost-saving measures to reduce spoilage during shift transitions, saving the company $3 in material costs over three years.
  • Initiated cross-shift training programs that enabled staff to cover multiple roles, contributing to a 54% flexibility improvement in workforce deployment.
  • Resolved product issue through consumer testing.
  • Collaborated with HR and management in implementing new employee onboarding procedures, reducing time-to-productivity by 15 weeks.
  • Regularly communicated shift performance metrics to upper management, resulting in more data-driven decisions and a 50% improvement in operational outcomes.
  • Provided coaching and mentorship to 3 shift employees, contributing to enhanced team leadership and a promotion rate of 46%.
  • Enhanced overall shift performance by recommending and integrating metric, leading to a 75% reduction in processing time.
  • Championed the implementation of metric, drastically improving communication between shifts and reducing critical follow-ups by 52%.
  • Introduced a peer-to-peer recognition program, boosting employee morale and leading to a 34% increase in shift productivity.

Affiliations

  • Project Management Institute
  • Talent Management Institute — Completed Shift Scheduling Workshop, 2016
  • Leadership in Operations and Team Management — Certified Lead 2023
  • American Staffing Association (ASA) — Associate Member
  • Operations Management Association (OMA) — Outstanding Team Management Award 2023
  • International Association of Administrative Professionals
  • Community Leadership Development Association — Lead Volunteer Coordinator 2021
  • Employee Engagement Institute — Participated in Engagement Enhancement Seminar
  • American Medical Informatics Association
  • Association for Computing Machinery

Certifications

  • Retail Management Certificate Summit Group
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Workplace Mediation & Conflict Resolution Specialist
  • Certified Conflict Mediator - Cedar Works
  • Certified Business Process Improvement Professional (CBPI)
  • Microsoft Certified Systems Engineer (MCSE)
  • Leadership and Management Certificate Harbor & Co.
  • Certified Food Protection Manager (CFPM)
  • ServSafe Manager Certification
  • CompTIA Network+

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