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Skills

  • Supervision
  • Relationship development
  • Client satisfaction management
  • Method equipment
  • Recruitment
  • Operational improvement
  • Regulatory compliance
  • Customer issue resolution
  • Team leadership and supervision
  • KPI Tracking and Reporting

Work Experiences

  • Contributed to a motivated workforce.
  • Was in charge of the day-to-day activities of 5 employees in method establishment, fostering an inspiring environment to maximize employee satisfaction.
  • Collaborated with HR to implement attendance tracking via SAP, significantly reducing absenteeism by 55%.
  • Collaborated with HR to implement attendance tracking.
  • Was in charge of food costs and inventory management.
  • Achieved a 42% improvement in task completion rates.
  • Coordinated shift scheduling for 2 employees.
  • Oversaw a team of skilled kitchen workers who prepared and served meals.
  • Completed nightly financial reporting.
  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.

Summaries

  • Achieved consistent 43% increases in efficiency by quarter-end.
  • Accomplished Head Shift Lead specializing in client satisfaction.
  • Head Shift Lead has been certified.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 55% improvement in team engagement.
  • Hardworking Kitchen Supervisor dedicated to providing exceptional food to maximize guest satisfaction.
  • Talented chef with 6 years of experience preparing and serving a wide range of foods.
  • Achieved 80% improvement in task completion rates.
  • Aligned shift operations with company goals.
  • Committed to improving customer experiences while lowering costs overall.

Accomplishments

  • Initiated cost-saving measures to reduce spoilage during shift transitions, saving the company $3 in material costs over three years.
  • Championed the use of framework across shifts, leading to a 29% reduction in injuries or near misses.
  • Resolved product issue through consumer testing.
  • Reduced overtime costs by implementing an optimized staffing solution, saving $3 annually for the company.
  • Developed a shift handover checklist that ensured all responsibilities were clearly assigned, minimizing task duplication by 50%.
  • Collaborated with management on long-term shift scheduling strategies that improved labor productivity by 47%.
  • Collaborated with inventory teams to optimize stock replenishment schedules for each shift, lowering stockout incidents by 37%.
  • Supported succession planning by identifying potential shift leaders, paving the way for internal promotions and achieving a staff turnover reduction of 85%.
  • Provided coaching and mentorship to 3 shift employees, contributing to enhanced team leadership and a promotion rate of 46%.
  • Successfully established collaborative shift rotations, optimizing around operational demand and reducing shift disruptions by 80%.

Affiliations

  • Association for Operations Management (APICS) — Completed CPIM 2019
  • National Association of Productivity & Organizing Professionals (NAPO)
  • Employee Engagement Institute — Participated in Engagement Enhancement Seminar
  • International Organization for Standardization (ISO) — Compliance and Efficiency Certification
  • Operations Management Association (OMA) — Outstanding Team Management Award 2023
  • Freemason
  • American Staffing Association (ASA) — Associate Member
  • American Management Association (AMA) — Certificate in Leadership & Communication
  • American Medical Informatics Association
  • Workplace Safety Community of Practice (WSCP) — Special Focus on Risk Reduction Strategies

Certifications

  • Certified Team Leader - Northwind
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • Salesforce
  • CompTIA A+ Technician
  • Certified Conflict Mediator - Cedar Works
  • ServSafe
  • Project Management Professional (PMP)
  • Certified Workplace Mediation & Conflict Resolution Specialist

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