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Skills

  • Workflow Optimization
  • Safety manual interpretation
  • Excellent team-builder
  • Extremely organized
  • Financial reporting
  • Team Leadership
  • Strategic development
  • Effective team leader
  • Typing skills
  • Payroll and budgeting

Work Experiences

  • Achieved a 19% improvement in overall team efficiency.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Achieved a 63% reduction in production cycle time by identifying and addressing major bottlenecks, leading to faster delivery times.
  • Achieved a 51% reduction in workplace accidents.
  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.
  • Was in charge of process files and records for 3 clients, as well as following security procedures to prevent data breaches and misuse.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Was in charge of troubleshooting, maintenance, updates, and report generation for the CRM and company database.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.

Summaries

  • Diplomatic, conscientious, and dependable office worker with excellent administrative skills and a strong background in Military.
  • Within Military, senior Work Center Supervisor and outstanding performer in client relations and project management.
  • Reliable security and management expert skilled in resolving complex issues using analytical and evaluative methods and techniques.
  • In fast-paced environments, this tireless team player is known for remaining poised and calm.
  • Effective at handling clerical tasks independently, such as routing correspondence and coordinating travel arrangements, to ensure smooth and efficient business operations.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • A quick learner who can quickly master new roles and technologies in order to produce positive outcomes.
  • In process, procedure, and policy improvement initiatives, the adroit professional exemplifies multidisciplinary managerial skill.
  • Detail-oriented Work Center Supervisor motivated to contribute framework and method skills to growth-oriented positions
  • Deadline-driven and capable of juggling multiple time-sensitive tasks at the same time.

Accomplishments

  • Supervised a team of 10 technicians, improving productivity by 72% and enhancing task accuracy by 27%.
  • Reduced labor costs by 16% while maintaining operational output through strategic staff scheduling and automated task workflows.
  • Developed cross-functional teamwork strategies with departments such as marketing and customer success, optimizing project delivery by 46%.
  • Increased sales 5% over 6 months.
  • Served as project manager of a command supply discipline program for 8 National Guard companies.
  • Documented and resolved process which led to framework.
  • Created, implemented and managed a 15-month physical training program for 18 employees.
  • Facilitated 2 continuous improvement workshops, resulting in department-wide 59% reduction in waiting time between processes.
  • Trained and certified nearly 18 soldiers as Work Center Supervisor.
  • Coordinated safe workspace setups, ensuring zero safety incidents in 6 consecutive quarters.

Affiliations

  • Society for Human Resource Management (SHRM)
  • Council of Supply Chain Management Professionals (CSCMP)
  • Toastmasters
  • American Society of Safety Professionals (ASSP)
  • Lean Six Sigma Certification Network
  • Institute of Industrial and Systems Engineers (IISE)
  • Occupational Safety and Health Administration (OSHA) Certified Trainer
  • Workplace Operations National Alliance
  • Society of Manufacturing Engineers (SME)
  • Institute for Operations Research and the Management Sciences (INFORMS)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • ISO 9001 Lead Auditor Certification
  • CPR and First Aid Certification
  • Certified Production and Inventory Management (CPIM) - APICS
  • Scrum Master Certified (SMC)
  • Inventory Management for Supervisors Course - Cedar Works
  • Certified Supervisor (CS) - International Supervisory Management Institute
  • Train-the-Trainer (TTT) Certification

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