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Skills

  • Lean manufacturing
  • Workflow Optimization
  • Firearms safety training
  • Technical manual interpretation
  • Supply chain operations
  • Trained in emergency response
  • Payroll and budgeting
  • Project management
  • Remote sensing
  • Safety manual interpretation

Work Experiences

  • Evaluated the performance of various employees and encouraged team members to increase productivity.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination, as well as managing process accounts and driving productivity improvements.
  • Improved the payment collection, accounts payable/receivable, deposit, and recordkeeping systems.
  • Achieved 45% regulatory adherence.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Achieved a 50% reduction in production cycle time.
  • Achieved a 65% reduction in employee turnover.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Used strong listening, open-ended questioning, and appropriate response skills to effectively communicate with various departments, including metric and system.

Summaries

  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Work Center Supervisor with 12 years of successful performance reporting and project management experience.
  • Government security clearance is active at the top secret level.
  • Inspections can be done in-process and at the end.
  • Exceptional at coordinating units to ensure mission readiness.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Team player who is methodical and detail-oriented and has expertise in strategic planning.
  • Repairing and maintaining metric and initiative equipment successfully.
  • Military veteran with experience leading teams, maintaining heavy equipment, creating graphics, overlays, and reports, and disseminating tactical information.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Created career development plans and educational pathways, helping 13 employees gain promotions or certifications within the past year.
  • Reduced labor costs by 16% while maintaining operational output through strategic staff scheduling and automated task workflows.
  • Documented and resolved process which led to framework.
  • Created, implemented and managed a 15-month physical training program for 18 employees.
  • Spearheaded the adoption of Salesforce, improving workflow efficiency and reducing task completion time by 43%.
  • Trained and certified nearly 18 soldiers as Work Center Supervisor.
  • Monitored and adjusted operational processes to meet key performance indicators (KPIs), leading to an efficiency boost of 57%.
  • Coordinated safe workspace setups, ensuring zero safety incidents in 6 consecutive quarters.
  • Led a Lean Six Sigma initiative, cutting production waste by 71% and improving output quality.
  • Awarded the Excellence Award.

Affiliations

  • Supply Chain & Operations Management Association (SCOMA)
  • National Association of Workforce Boards (NAWB)
  • American Marketing Association
  • American Society for Quality (ASQ)
  • Institute of Management Accountants (IMA)
  • Project Management Institute
  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • International Organization for Standardization (ISO) Certified Quality Auditor
  • American Society of Safety Professionals (ASSP)

Certifications

  • Data-Driven Decision-Making in Operations Certification - framework
  • Lean Six Sigma Green Belt Certification
  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • Certified Supervisor (CS) - International Supervisory Management Institute
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Maintenance and Reliability Professional (CMRP)
  • CompTIA Security+
  • Workplace Conflict Resolution Certification - Cedar Works

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