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Skills

  • Corporate client contract negotiation
  • Supervision
  • Road regulations knowledge
  • Project organization
  • Multi-passenger vehicles
  • Customer feedback management
  • Safety regulations
  • Maintenance
  • Operational improvement
  • Eco-friendly vehicle operation– emissions control

Work Experiences

  • Was in charge of the company's operations, which included hiring new drivers, monitoring performance, and managing customer service.
  • Achieved zero citations over a 2015-year period.
  • Achieved a 63% increase in bookings.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Looked for industry trends on social media and through online sources.
  • Adhered to strict schedule and traffic regulations, resulting in zero citations or accidents over a 2020-year period.
  • Avoided downtime.
  • Achieved a 20% increase in customer ratings by enhancing client communication and ensuring optimal vehicle cleanliness.
  • Achieved high ratings on procedure.
  • Assisted with handling special requests.

Summaries

  • Livery Driver with 10 years of successful process improvement and team leadership experience.
  • Committed to eco-friendly practices, reducing fuel costs by 56% through strategic route planning and vehicle maintenance.
  • Adept at managing corporate shuttle services.
  • Achieved 16% improvement in passenger feedback.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Committed to eco-friendly practices.
  • Within Miscellaneous, senior Livery Driver and outstanding performer in budget management and risk assessment.
  • Taxi Cab Driver with a track record of capitalizing on key locations to increase passenger count and revenue.
  • Achieved 18% improvement in ratings.

Accomplishments

  • Led a special project to improve customer feedback response times, leading to an increase in verified positive reviews by 33%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and adhered to strict safety protocols, achieving a record of zero accidents over 6 months.
  • Adapted trip schedules in real-time to accommodate changing client needs, while still meeting or exceeding expected arrival times by 25%.
  • Implemented pre-emptive vehicle health checks before shifts, reducing on-road issues by 17% and maintaining a flawless track record of zero downtime.
  • Coordinated logistics and round-the-clock shifts for high-demand periods, optimizing driver coverage which led to a 61% reduction in client wait times.
  • Collaborated with mechanics to oversee regular maintenance checks, ensuring that vehicles ran efficiently and reducing breakdowns by 66%.
  • Collaborated with team of 14 in the development of program.
  • Achieved a PMP, enhancing my proficiency in advanced navigation and fleet management solutions.
  • Ensured prompt and reliable transportation services, improving customer retention rates by 76% within two years.

Affiliations

  • National Association of Social Workers
  • Zero-Accident Driving Award from Harbor & Co.
  • United Motorcoach Association
  • National Association of Fleet Administrators (NAFA)
  • Rotary International
  • Association of Information Technology Professionals
  • National Safety Council (NSC)
  • Safe Fleet Management Conference Attendee
  • City Columbus Taxi and Limousine Commission Certification
  • National Limousine Association Member

Certifications

  • Cloud-based Dispatch Software Proficiency (e.g. SAP)
  • Commercial Driver’s License (CDL) Class A/B - Colorado
  • National Safety Council Defensive Driving Course
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)

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