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Skills

  • Program equipment
  • Computer literate
  • Crisis management
  • Financial records and processing
  • Contract negotiation/review/drafting
  • Heavy lifting
  • Accounts payable/receivable
  • CRM Systems
  • Customer satisfaction
  • Emotional intelligence

Work Experiences

  • Answered an average of 13 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Addressed challenges in standard.
  • Was in charge of drafting legislation and amendments, as well as writing government policies and budgets.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Created multi-threaded admin web applications based on program.
  • Double-checked the data's accuracy and integrity.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Discussed program details with the student leadership committee in preparation for the annual report to the board.

Summaries

  • Committed to assisting students in communicating their opinions and perceptions in order to address school initiatives.
  • Customer service specialist with 12 years of process experience who is dedicated and detail-oriented.
  • Student activist committed to positive change.
  • Excellent relationship-building and communication skills.
  • Student Representative is articulate and driven to succeed.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Identifies and secures funding for critical project improvements.
  • Student Representative with 5 years of successful project management and process improvement experience.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.

Accomplishments

  • Represented student concerns to the university board leading to modifications in academic policy that improved student retention by 43%.
  • Successfully reformatted a crucial student guidance document, which improved student satisfaction by 19% through clearer communication and streamlined information.
  • Coordinated communication between 14 community stakeholder groups, driving actionable change in the student advisory committee.
  • Partnered with faculty to design a mentoring program for underrepresented students, achieving a 17% increase in participation for 2022’s career development program.
  • Developed an initiative to link 12 student clubs with career services, boosting workshop participation by 75%.
  • Mediated between students and faculty to address standard, which resulted in policy updates that improved response times to student concerns by 15%.
  • Created sponsorship proposals that garnered 5 in funding for student-led initiatives.
  • Introduced a peer advisory program impacting 4 students, increasing awareness of academic resources and support services by 38%.
  • Represented the student body in 16 organizational meetings that successfully implemented changes to the exam evaluation process.
  • Negotiated 10 sponsorships for student events, generating 16 in additional funding to support student development activities.

Affiliations

  • Society of Human Resource Management
  • Toastmasters
  • Communications Officer, Student Council
  • Student Affairs Administrators in Higher Education
  • Volunteer, Academic Affairs & Curriculum Development Panel
  • National Association of Social Workers
  • Chairperson, Student Advocacy Task Force
  • Project Management Institute
  • Co-chair, Student Retention and Engagement Committee
  • Affiliate, National Academic Advising Association (NACADA)

Certifications

  • Collaborative Leadership Certification Summit Group 2018
  • Statistical Software Proficiency Certification (SAP, 2023)
  • Certified Business Analysis Professional (CBAP)
  • Student Government Training and Management Certificate Harbor & Co. 2020
  • Certified Public Accountant
  • Certified Campus Leader (CCL) by the National Society for Collegiate Leadership and Achievement
  • Cisco Certified Network Associate (CCNA)
  • Executive Leadership for Student Government Certification Vantage 2019
  • Cisco Certified Internetwork Expert (CCIE)
  • Leadership in Crisis Certification Tableau 2020

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